Ford of Queens

We have been using this dealership for our last 5 cars prior to this purchase.. However, the showroom was conveniently located in Valley Stream at the time. The combination of knowledge,professionalism a prior to this purchase.. However, the showroom was conveniently located in Valley Stream at the time. The combination of knowledge,professionalism and friendliness has made it a no brainer to follow you to your new location. We have sent family and friends to you and all walk (or should I say drive)away satisfied. Keep up the great work!! More

This dealership treated me in a very professional manner they were very friendly very timely and every time I go there I'm treated this way, the service manager Anthony, is a gentleman and has a high level they were very friendly very timely and every time I go there I'm treated this way, the service manager Anthony, is a gentleman and has a high level of professionalism that I appreciate, this is a great dealership. More

Brian is very honest and the work was done in a timely, professional manner! He explained the problem and had it fixed in no time at all. professional manner! He explained the problem and had it fixed in no time at all. More

Friendly service - explains what has to be done and why. Since I wait for my car, it is convenient to be able to watch TV or read while I am there. Service is done in a timely manner. Since I wait for my car, it is convenient to be able to watch TV or read while I am there. Service is done in a timely manner. More

Initially i was unhappy with the service. However, the owner Michael Naclerio did the right thing and gave me what was promised. He went out of his way to right the wrong that his staff did, and I really owner Michael Naclerio did the right thing and gave me what was promised. He went out of his way to right the wrong that his staff did, and I really do appreciate that. Not only did he give me what was initially promised by his staff, but he also gave me 5 free car wash vouchers for my troubles. In addition he gave my 3 month old twins ford explorer Yankee pin strip cars to play with when they are a little older. I am really thankfull to Michael Naclerio for doing that. I definitely recommend dealing with Michael. It's to bad I can't say the same about the rest of his staff (Sal and Mike Duff). I initially had a very bad rating due to his staff. But dealing with Michael prompted me to change my rating. I only changed my rating to a 3 because of my overall experience from beginning to end. However, if I could rate only the customer service I received from Michael Naclerio, I would give him all 5s. More

Ira was extremely helpful with getting my the pricing with the options that I was interested in. He even gave me a better vehicle with more options that I was looking for at a better price than I recieve with the options that I was interested in. He even gave me a better vehicle with more options that I was looking for at a better price than I recieved from two different dealerships. More

I come from Staten Island to buy and get my car serviced because I am treated with respect and friendliness. They strive to get my car serviced in a timely fashion and provide me with a loaner so I may do because I am treated with respect and friendliness. They strive to get my car serviced in a timely fashion and provide me with a loaner so I may do other things during that time. I appreciate they understand the value of my time. More

The service is professional and prompt. I purchased my car here used. It is not a Ford or Lincoln but I still use the service facility becuase this is where the car originated from car here used. It is not a Ford or Lincoln but I still use the service facility becuase this is where the car originated from More

Right from the start, everything went very smooth. Liz was professional, friendly and very efficient. She made our exprience an absolute pleasure. I would highly recommend this dealership to family and was professional, friendly and very efficient. She made our exprience an absolute pleasure. I would highly recommend this dealership to family and friends. More

In 30 years of being in business and purchasing new vehicles I have never had the excellent experience I have encountered at Ford Lincoln of Queens. From the start with my first phone call inquiring ab vehicles I have never had the excellent experience I have encountered at Ford Lincoln of Queens. From the start with my first phone call inquiring about a new vehicle and options to the finish with picking up our new vehicle everyone was so easy to work with and made us comfortable with every detail including some extras we needed after the sale. In the past 30 plus years of working with dealers for new vehicle purchases there has always been some sort of misunderstanding or doubt near the end of each purchase creating a feeling of being mislead. This has caused us to never buy twice from the same dealer. This dealer was the exact opposite with no doubts at anytime. We will look to purchase again without any hesitation from this dealer. The sales people and the finance people and the owner had advised without even being asked and again made for a extremely pressure free comfortable environment and purchase. They all made you feel they care. This dealer is a winner and I hope they don't ever change their ways. More