Ford of Spartanburg

They do read your reviews! To my surprise, this dealership had the pre-owned car I wanted at the price I wanted; by the way the price online didnt match the tag price. I went in To my surprise, this dealership had the pre-owned car I wanted at the price I wanted; by the way the price online didnt match the tag price. I went in hesitating I would not have a pleasant experience and guess what, they met those expectations. They allowed me to go on a test drive for 2 miles and directed me back to the dealership. The sales guy was very pushy and I HATE THAT!. I'm not buying Ice-cream for which i need to decide at that moment; I'm spending 20k on a car, GET OFF MY BACK! Finally, after my considerations and taking my time I decided on buying the car but had to 'negotiate' getting a lumpy tire replaced and getting missing floor mats. The accounting guy and sales guy had a very odd relation, they argued in front of me which I though was very odd and made the whole spending 20K experience very uncomfortable for me. I'm still waiting on the floor mats.. I wrote the above review in August 2014 in google and today 9/26/2014 I got a call from the salesman. It turns out that they do read these reviews. He asked me about my satisfaction with the car and then he went into the telling me about my comments. He did apologize for my bad experience, but before that HE REQUESTED THAT I DELETE MY REVIEW. I found that completely incredible! He also asked that I add not only the bad but also the good, so here it goes. He asked me to include that I did receive a set of mats when I took the car from the lot, and I did but they were beige and the car interior is black (no use! I spent a lot of money to make it look bad coming out of the lot). BTW I returned the beige mats intact when I got the black ones. Also, he asked me to comment that I did finally get my black mats, and yes he did, just one week later than promised. Finally he also wanted a good review because he did follow up with me after my purchase but isn't that YOUR JOB? I've got to say bad service is not only a problem of the salesman, it is everywhere in the organization. Just today I had to get the oil service done, ON THE CAR I BOUGHT 4 WEEKS AGO FROM THEM!!! And also the service there was pretty bad. I don't expect to be papered or nothing but it just feels that they completely lost the customer experience factor. I get better service buying a $3 coffee than buying a $20K car. Is that too much to ask? Would I buy from them again? If they have the right car at the right price yes. Would I finance, service or recommend them? Absolutely NO! More

Worth your time to go to Vic Bailey Just wanted to say that I had a pleasant experience with the purchase of my new F150 truck. The salesman was great to work with and also the finance Just wanted to say that I had a pleasant experience with the purchase of my new F150 truck. The salesman was great to work with and also the finance manager. My situation was somewhat difficult because of alot of outside circumstances, but they worked everyything out to where I could both approved for a new vehicle and could afford it. Thanks again for all of your help. I would certainly recommend just going in for a talk if your in the need for a vehicle! More

Was snubbed by the owner sitting in the room with window the entire visit. The car was listed as a super clean vehicle that was taken care of like a family member. The car was supposed to be detailed insi the entire visit. The car was listed as a super clean vehicle that was taken care of like a family member. The car was supposed to be detailed inside and out twice, according to the salesperson. The car was so covered up with fluff and cigarette burns filled in with something in the seats, It was also filled and shined, sprayed to cover up the smell inside and to hide all the water damaged inside doors, the dirty seats, the dirty upper portions around the visors and mirror. After two or three days, everything turned back to what it was when the smoker turned it in to them. All the fluff fell out. Buyer beware of this dealership. Just as you have heard. Not good. More

I have been talking to a salesman for a couple weeks about a car I saw online. Told them I liked the car, and IF they found one like it with a sunroof I would be interested. The salesman texted me askin about a car I saw online. Told them I liked the car, and IF they found one like it with a sunroof I would be interested. The salesman texted me asking if we included installing a sunroof and kept the price the same, would you be interested? I said that would be amazing! So, my husband & I drove 90 miles from Charlotte for the deal they made me. We test drove car, spent a couple hours looking over the car, said YES to the deal I was offered. When we went to finalize paperwork we were told that the deal that was made was NOT going to be honored and were asked to pay $1,100 MORE than quoted amount. Bait & Switch is not a good way to do business. They knew I was driving 90 miles there and 90 miles home and hooked me in promising me a deal they were NEVER going to honor. Spoke to Mr. Vic Bailey himself and he said "People make mistakes, I am sorry that this happened but I can not honor the deal we made you originally." This is NO way to do business, they didn't offer to reimburse me for my gas, time or wear & tear to my current vehicle. They said they had nothing but a verbal apology to offer me. BUYER BEWARE of the sales techniques this place uses! More

After being to numerous dealerships in NC and SC and walking away from deals after being lied to i found myself at Vic Bailey Ford and by this time it was 7:00pm on a friday, i was frustrated of dealing walking away from deals after being lied to i found myself at Vic Bailey Ford and by this time it was 7:00pm on a friday, i was frustrated of dealing with liars of car salesmen making false promises and assumed i was gonna go through the same thing one last time before going home. From the time i showed up until the time i purchased the vehicle and even 2 weeks after it was by far the best car buying experience i have ever had. They kept every promise made to me and even let me take home the car without giving them a dime and trusted that i would return Monday with a check to pay for the vehicle in full. In this day and time that just doesnt happen because of people who dont honor what they say. I will probably purchase all my vehicles from this dealership in the future so long as they have what i am looking for in stock. Rodney was on top of every question i had and if he didnt have the answer Chris (sales manager) was there to answer it. What impressed me is the fact that i called the dealership and asked to speak with Mr. Bailey and without skipping a beat they transfered me to his phone and i was able to express my appreciation to him about the positive experience i had which doesnt happen very often at a dealership of this size. I am not one to write reviews unless i am extremely uopset about something but after seeing what is posted on this site i felt it was the right thing to show other car buyers that this is a place you can trust and purchase a car from so i would recommend not going by what other reviews say and go down to Vic Bailey Ford if you are looking for a vehicle and form your own opinion. If you deal with the right people you will be happy with your purchase. More

Everyone was great! Mr Biggerstaff was so helpful. The transaction was so smooth & fast. I really appreciate everyone there. I love my pre-owned Camry & if I ever need another car I will go to Vic Bailey! transaction was so smooth & fast. I really appreciate everyone there. I love my pre-owned Camry & if I ever need another car I will go to Vic Bailey! More

Complaint about tires out of balance 3 oil changes in a row; first time they didnt even touch the wheels (brake dust on the existing weights) second time they "fixed" it, "mechanic must have forgot to do row; first time they didnt even touch the wheels (brake dust on the existing weights) second time they "fixed" it, "mechanic must have forgot to do it". Tire shake still existed on interstate speeds. Third time the service guy states that all the wheels are in balance, but my tires are out of round , suggests i get new tires for $1200.- I took the truck to Good Year Tire service, they found 2 tires out of balance and nothing to see about tires out of round. Once i confronted the service manager with Goodyears finding he explained their tire machine needed repair ... I wonder how they would have balanced the $1200 new unnecessary purchased tires. More

Upon my visit to Vic Bailey I was greeted with interest and special attention. Mr. Anders took time to answer all of my questions and allowed me the time I needed to make an important decision in purchasin and special attention. Mr. Anders took time to answer all of my questions and allowed me the time I needed to make an important decision in purchasing my car. Prior to coming to Vic bailey I had shopped Multiple dealerships and never felt I was being taken seriously or that my needs were important. Mer. Anders took time to listen to my concerns, made recommendations regarding my purchase, that I felt were in my best interest and gave me an extremely fair price on my F-250 Super Duty. I would certainly recommend the sales and service departments to my friends and family members. More