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Ford of Upland
Upland, CA
1,168 Reviews
Our dealership, originally located right along historic Route 66, has been family owned and operated since 1960. With over 60 years of business, we’ve always provided great cars, at great prices, to great people. Though we have grown throughout our years serving the Upland area, we have never abandoned our family owned roots. Even after all that time, we are still family owned, and we act like it. That means, when you come to Ford of Upland, you will always receive individual attention and care.
We are proud to call Upland our home. Our original location along historic Route 66 means we get to serve a wide area including Ontario, Chino, West Covina, Pomona, Fontana, Rancho Cucamonga, Montclair, and all the surrounding cities. At Ford of Upland, we like to say that if you didn’t buy from us then you paid too much, and we can assure you that our inventory, along with our prices, makes Ford of Upland well worth the drive.
Ford is a brand that you can count on. These cars, trucks, and SUVs are built tough. Whether you are cruising for a Mustang sports car, or if you want the versatility of an SUV like the Explorer or Escape, then we have your perfect match right here in Upland. We even have powerful sedans like the Fusion and the Focus. Of course, we also have the tough F-150 trucks that have helped shape America. Find your Ford match at Ford of Upland today. You can even schedule your test drive right online.
Just because you come to Ford of Upland, doesn’t mean you have to buy a new Ford. You can also choose from our huge selection of pre-owned inventory. We have late-model low-mileage vehicles that are ready to provide you with years of quality service. We take the time to inspect every vehicle before it even gets a price tag, this way, you can always drive off our lot with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 1,168 reviews
November 22, 2022
services department employees are rude,childish,act like they owe the place and you bother them when you ask for service..I received a letter for recall ..called warranty for reimbursement ,ford ask me to g they owe the place and you bother them when you ask for service..I received a letter for recall ..called warranty for reimbursement ,ford ask me to give any location close to me the receipts to start process..I stop by the employe don't want talk and don't want listen..just said need appointment in 2 weeks for service!! what service he said too many recall..I told him can you process the claim ..he refused..after 2 weeks I figured out its 2 different things..I stop by looking line every customer complain. I guy his name is Andres I believe took my car and promise it's will finish in 3-4 hour max and I will receive a call..I called alll day no one answer or answer and hung up in my face..second day I called from different number..they answer once they know me hung up again..once I start warning I will call ford for complain a guy answer me and saying five 2 hour and will call yoy..guess what I LOST MY JOB CAUSE OF THIS..no one call..I stop by the place and after another type of suffering I pick up my car..and I figured out all this time the claim for reimbursement not open yet..Andres talk to me like I'm his mad saying it's take 10 weeks!!! and I figured out when I gived him the receipts first day he didn't submitted and second visit in 2 weeks they fix one of my recall but not submitted cause he called off..now after a month a call and figuerd out warranty ask him for mail the original receipt who I asked him to keep it and refused and he didn't mail it..since he is the boss he descide to not and email is enough...when I called for update he refuse to pick up the phone and told the lady to tell me..he told you it's takes 10 weeks and refused to give info..badd place..no management or supervision More
by rasha
Employees Worked With
andres
Verified CustomerNovember 14, 2022
It took way too long to get a response to handle my situation and when it was finally addressed a few weeks later by the main person in charge, they didn't really explain why it was taking so long to g situation and when it was finally addressed a few weeks later by the main person in charge, they didn't really explain why it was taking so long to get my situation solved and get my refund. Never had a dealership experience like this and I've owned over 30 cars in my life time. This was suppose to be my first Ford and they blew it for me. I'd never recommend this dealer or this salesman to any of my friends or networks of car enthusiasts. They also wouldn't honor the original price when I first put a deposit down. Very disappointed. More
by traveldoc108
Employees Worked With
Joe Grasso
November 12, 2022
Great staff to work with. Taylor kept me updated from beginning to delivery Thank you Taylor kept me updated from beginning to delivery Thank you More
by brianf2
November 11, 2022
Taylor was fantastic. He helped every step of the process and called back to check in and make sure I was satisfied. The financing and paperwork team was cooperative a He helped every step of the process and called back to check in and make sure I was satisfied. The financing and paperwork team was cooperative and helpful. More
by shady.ghali
November 09, 2022
Taylor is simply the best at sales no b. s. hes very honest all the time s. hes very honest all the time More
by westcoastexpress1
October 31, 2022
Friendly and easy to work with. Visited several times before I purchased. Never felt pressured or neglected. Felt the deal was fair. Visited several times before I purchased. Never felt pressured or neglected. Felt the deal was fair. More
by DAVIDC13
October 16, 2022
I was given excellent service. Hakeem made my experience very smooth. Went out of his way for me. Very honest and caring. Highly recommended and greatly appreciated. Hakeem made my experience very smooth. Went out of his way for me. Very honest and caring. Highly recommended and greatly appreciated. More
by JAGUAROCC
Employees Worked With
Hakim Rahim, Jose Luquin
