Ford of Upland

Service i Went to Ford of Upland for service on my car. They were very personal and nice. I like going here because they are not pushy trying to sell me. i Went to Ford of Upland for service on my car. They were very personal and nice. I like going here because they are not pushy trying to sell me. More

They don't listen to the customer very well Had to come back twice in the same day because the vehicle was not done the work was not done how to how to pay two different times just a lot of conf Had to come back twice in the same day because the vehicle was not done the work was not done how to how to pay two different times just a lot of confusion More

Avoid Kim at all cost Kim never put in my paperwork so my car sat in there lot all day. When doors were closing I started getting impatient and that’s when I discovered her Kim never put in my paperwork so my car sat in there lot all day. When doors were closing I started getting impatient and that’s when I discovered her errors. She never submitted my paperwork so my car got looked at as they were closing the doors behind my car. She pulled up with the technician in the passenger seat doing the work as she pumps my brakes like a nascar driver. It took 5 minutes yet I was without a car all because of Kim’s incompetence and disorganization. She was blaming the girl who made the appointment for scheduling me on such a busy day. Well I scheduled early and still got helped last. This was the worst experience I ever had here. Might not return. I don’t want Kim hanging on my car door like we’re buddies after all those errors. More

Oil Change The Works Great service. Friendly and professional. The only thing I would say is to have a different system of consistency. What I mean by that is for example, Great service. Friendly and professional. The only thing I would say is to have a different system of consistency. What I mean by that is for example, when having been written up by the porter outside, I requested to have the car washed per company policy because if not requested, they won’t do it. Now, I don’t know if I need to tell the service writer INSIDE to also have it washed, because when I returned to pick up the vehicle, it hadn’t been washed. I figured since I had told the porter outside, he would put in the request in the write-up slip. It was maybe around 5:10PM when car was ready for pickup. I mean I get it; it’s late in the day. The day’s almost done and everyone wants to just get out. So I just don’t know if I need to let the porter outside know AND the service writer inside, or not sure how information gets relayed, but I just look for consistency in service. Thank you. More

Friendly customer service Overall, the process to receive the vehicle for service was too slow. I spent an hour to just drop off the car which is too long. Overall, the process to receive the vehicle for service was too slow. I spent an hour to just drop off the car which is too long. More

Great Place, Great people This is the place to go for sure if you are in the hunt for a new car. Got my Ford Ranger 2019 last week and the Sam, Zeid, Kamal all of the people th This is the place to go for sure if you are in the hunt for a new car. Got my Ford Ranger 2019 last week and the Sam, Zeid, Kamal all of the people there were very nice and helpful. They are genuine and knowledgeable, gave me a deal I could not find anywhere else. Thank you very much to team Ford of Upland. Naser Mahfoud More

My new car Great service with the dealer I came did service and I bought a new car My second Ford I love Ford and the costumer service . Great service with the dealer I came did service and I bought a new car My second Ford I love Ford and the costumer service . More

Excellent service Great service experience. Ease of dropping off and picking up. Communicated updates as needed. Reasonable prices. Service done in a timely manner. Wil Great service experience. Ease of dropping off and picking up. Communicated updates as needed. Reasonable prices. Service done in a timely manner. Will definitely use again. More

Excellent Customer Service I had an issue with my truck and was stuck without a vehicle. Without any notice I had it towed to Ford of Upland and they were very accommodating eve I had an issue with my truck and was stuck without a vehicle. Without any notice I had it towed to Ford of Upland and they were very accommodating even offering me a ride home. I expected to be without my truck for a day or two. Much to my delight I received a call later that afternoon saying my truck was ready. Here’s the best part, I picked it up and was told it was no charge due to warranty. I fully expected to be gouged for something but thankfully they were honest and fixed it free of charge. More

Not fully informed when make appointment on phone the 49.95 service I questioned 3 times on phone compared to the almost $600. 00 service charge, when I came in, left me upset. I called to be informed the 49.95 service I questioned 3 times on phone compared to the almost $600. 00 service charge, when I came in, left me upset. I called to be informed by professionals so I would know what to expect. I was was sadly disappointed. The actual service was great More