Ford of Upland - Service Center

Didn't fix it want more money Air-conditioning wasn't working, they said they fixed it cost $600. Next day wasn't working again and wanted $2300 to fix it. Wouldn't even give me cr Air-conditioning wasn't working, they said they fixed it cost $600. Next day wasn't working again and wanted $2300 to fix it. Wouldn't even give me credit for the 600 I already paid. I'm taking it somewhere else to get it fixed. More

Service dept Service department very efficient Kim Hawkins, very welcoming and explained all work to be done in detail good communication on car status. Awesom Service department very efficient Kim Hawkins, very welcoming and explained all work to be done in detail good communication on car status. Awesome service thank you More

Not good Estimated time for oil change was 2 hours but ended up being done in 3 and a half hours. I requested a car wash and did not receive one. Estimated time for oil change was 2 hours but ended up being done in 3 and a half hours. I requested a car wash and did not receive one. More

Excellent service Mario was excellent. He gave excellent customer service and they washed my car too. He went over and beyond. I would recommend to my friends and famil Mario was excellent. He gave excellent customer service and they washed my car too. He went over and beyond. I would recommend to my friends and family to go to ford of upland for their service and for any future ford vehicle purchases More

Very satisfied ! The people there have great customer service. The service person named Kim was great. Kim has helped me several times and always does a great job with The people there have great customer service. The service person named Kim was great. Kim has helped me several times and always does a great job with a smile. The other service people and cashiers are also friendly. More

Fast oil change Arrived at 8:30am for an oil change and a diagnostic (the Works package). Steve Martinez took care of me and thoroughly checked my car's history onlin Arrived at 8:30am for an oil change and a diagnostic (the Works package). Steve Martinez took care of me and thoroughly checked my car's history online making sure I didn't need additional service. Everything was done and I was out the door by 9:30. Steven went over the diagnostic test and explained everything. I appreciated the care he took. I've been co.ing here for over 25 years and the service is always excellent More

Wow!! Being put on hold for up to 20 minutes at a time is unacceptable.. then having to call back again and again. If we were buying a new car this behavio Being put on hold for up to 20 minutes at a time is unacceptable.. then having to call back again and again. If we were buying a new car this behavior would not happen.. I guess the care goes down once the car has been bought More

Service Very friendly and efficient service from the staff answering phone lines to the staff in the service department. Wiould definitely recommend them to o Very friendly and efficient service from the staff answering phone lines to the staff in the service department. Wiould definitely recommend them to other people More

Excellent Service Going to Steve Martinez is like going to an Uncle for help whenever it comes to servicing my car. I’m confident whenever I bring my car there because Going to Steve Martinez is like going to an Uncle for help whenever it comes to servicing my car. I’m confident whenever I bring my car there because they always deliver quality service. Thanks to Steve and his Tech Crew for going the extra mile! More

Great service from a great staff! My wife and I have been using Ford of Upland service department for years and they have always done a great job. Nobody's perfect but if there has any My wife and I have been using Ford of Upland service department for years and they have always done a great job. Nobody's perfect but if there has any issues it was corrected immediately. More