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420 Reviews of Ford of Upland - Service Center
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April 10, 2019
Factory recall and oil change. First time customer to the Ford of Upland Service Department and was pleasantly surprised. After experiencing poor customer service at some other loca First time customer to the Ford of Upland Service Department and was pleasantly surprised. After experiencing poor customer service at some other local dealers and made to feel as though my business was not valued, my device writer Kim was a breath of fresh air. Truly personable and a regular human being; not some zombie behind a key board. She was explanatory in providing me information regarding work to be performed under a factory recall, as well as all services performed during my oil change. She was kind enough to keep me updated regarding time of completion, giving me advanced heads up, rather than letting my completed vehicle sit all afternoon. I’ll be happy to return in the future with my my truck, as well as my wife’s car. More
by CBOREN23
Verified CustomerEmployees Worked With
Kim Hawkins
April 10, 2019
Disappointment This Time First, I didn't have extensive things done on my car this time and it turned out to be quite expensive-over 2,000 dollars. Then I brought in a part t First, I didn't have extensive things done on my car this time and it turned out to be quite expensive-over 2,000 dollars. Then I brought in a part that had fallen off and was told it just needed to be snapped back on. When the car was ready, the part was not on and could not be found. The service man I was working with said he would order another part and then charged me 60.00 for it after Ford lost it. I was also called about a price to do the work, but it was not clearly explained and wound up to be an additional thousand dollars. I'm very disappointed with the service I received and how it was all handled. I can't say I would recommend Ford of Upland to friends or family. The pricing has definitely increased. More
by TIMENGVALL
Employees Worked With
Robert Perez
April 10, 2019
No part in stock I came there to have my car serviced for oil and a recall on a part but you have no heart and you know nothing about the recall so now I have to go ba I came there to have my car serviced for oil and a recall on a part but you have no heart and you know nothing about the recall so now I have to go back a second time once you get the part and have it installed More
by KCMCKEE56
Employees Worked With
None
April 08, 2019
Great job Told me I had warranty work needed and took care of it. Keep me informed on the work. Offered me a rental vehicle. Called me as soon as was done Told me I had warranty work needed and took care of it. Keep me informed on the work. Offered me a rental vehicle. Called me as soon as was done More
by RDK6735
Employees Worked With
Kim Hawkins
April 08, 2019
Excellent Kim was highly professional and customer service oriented. I truly appreciate her sense of urgency. Kim was very knowledgeable about what services my Kim was highly professional and customer service oriented. I truly appreciate her sense of urgency. Kim was very knowledgeable about what services my car needed, but more importantly, she took her time explaining every detail, to ensure that I left there without any unanswered questions. More
by LARRYAAPBC
Employees Worked With
Kim Hawkins
April 08, 2019
Customer for 25 years + Personable, professional and well informed staff; timely service with good communication: They always keep me updated on my car's status and they real Personable, professional and well informed staff; timely service with good communication: They always keep me updated on my car's status and they really know their stuff! More
by Frequent Flyer
Employees Worked With
Mark Pavey, Eric Heronime, Steve Martinez, Kim Hawkins
April 08, 2019
Delivered on time as promised Going there to set up an appointment works great. Trying to call a service advisor by phone is difficult. None answer, you can only a voice recording. Going there to set up an appointment works great. Trying to call a service advisor by phone is difficult. None answer, you can only a voice recording. Left several messages with different service advisors but did not get a call back from them. More
by DS
Employees Worked With
Mark Pavey, Steve Martinez
April 08, 2019
A pleasure Everyone was so pleasant and helpful! Easiest most pleasant purchase ever! The little detail repairs were handled promptly and my car looks awesome Everyone was so pleasant and helpful! Easiest most pleasant purchase ever! The little detail repairs were handled promptly and my car looks awesome! Thanks to everyone involved! More
by Redstang
Employees Worked With
Hugo Galvez, George Yousef, Hakim Rahim, Archie Urquhart
April 04, 2019
Kim is fabulous! I have had connection with Kim as my Service Person for several years, now. I generally talk to her prior to coming in, to find out what will be done I have had connection with Kim as my Service Person for several years, now. I generally talk to her prior to coming in, to find out what will be done, so I can plan my day. Generally, we agree on a time, and I show up (that's important to everyone). It was a Very Busy Tuesday, but the estimated time was expanded by only a few minutes (I was marked as a "Waiter". … Sometimes, when the service is just an oil change, other things are checked. If there is something I don't want done (for instance a tire rotation in this case, because my tire rotation comes with my purchase which wasn't at Ford), it is carefully placed on the order, and the request is honored. One time, I asked about a wash, and now, it is shown on the order to begin with (nice, this time, because I needed to change my tags - didn't have to do the wash myself). … Earlier in the year, my battery died (on a Saturday), and I was able to have the Auto Club jimmy the connections to start it so I could get to the Sevice Center. Kin not on duty on a Saturday, but the person who served me agreed with me that diagnostics would be a waste, and I simply purchased the battery, and was out in an hour. Nice job Upland Ford! More
by Traditionalist
Employees Worked With
Hord to know the guys who take the intitial order on the service line, but they are always efficient and happy.,, Kim Hawkins
April 04, 2019
Gets the job done I was there to get my car serviced for the Air Bag recall. Signing in my car was easy. I felt welcome. On the phone with customer service I was told I was there to get my car serviced for the Air Bag recall. Signing in my car was easy. I felt welcome. On the phone with customer service I was told the recall covers a one day rental, but when I asked for it - I was told I would get shuttled instead. My preference was the one day rental. I appreciate the general inspection they provided and that they did it at no cost to me. However, my center console on my dashboard was broken somewhere in the process. One hinge is not in its place or broken and it does not pop open like it used to. It was not in the condition as it was when I dropped it off. I hope future service is more gentle/aware so future cars don't leave with broken features. More
by psrs
Employees Worked With
Robert Perez
