Ford of Upland - Service Center

Zero Stars, About as crooked as they come We took my daughter's mustang in cause it was running rough. They sold us a clutch that did not fix the issue (12 days in the shop) and replaced the We took my daughter's mustang in cause it was running rough. They sold us a clutch that did not fix the issue (12 days in the shop) and replaced the rear seal at the same time. We took it back in and were told it had a cracked manifold (another 4 days in the shop). A couple of months later we noticed it was leaking oil from the rear seal and took it back in only to be charged $180 to be told it was not leaking from the seal that they supposedly replaced. We took the car to an independent mechanic and were told it was leaking from the rear seal and that we should report them. More

Oil change It took 2 1/2 hours to change my oil Window marked brake pans in yellow but didn’t say which pads Asked service rep for a car wash and didn’t get on It took 2 1/2 hours to change my oil Window marked brake pans in yellow but didn’t say which pads Asked service rep for a car wash and didn’t get onek More

I didn’t get all my paperwork for the service I didn’t get all the paperwork for the service and they price I always pay is not the same it went up when I always pay for the same price I didn’t get all the paperwork for the service and they price I always pay is not the same it went up when I always pay for the same price More

Professional I am new to the area used another dealership before for my Fusion. Got an airbag recall. Called that dealership FOUR times left mess to get fixed. No I am new to the area used another dealership before for my Fusion. Got an airbag recall. Called that dealership FOUR times left mess to get fixed. No one returned my calls! So on advice I tried Ford of Upland, they took my first call and had me in two a few days later. I am now a new customer. Service writer Steve Martinez was great, set me up with a rental car even had my car washed for me!!! It was a recall the dealership made no money from me but they gained a new customer. I will be back and will recommend to family and friends. More

Enjoy working with Steve Martinez Steve is a straight shooter. I always try to work with him. But really everyone I’ve dealt with in service is good. I appreciate the rides too. Steve is a straight shooter. I always try to work with him. But really everyone I’ve dealt with in service is good. I appreciate the rides too. More

Over all just wonderful! Long story sort, first time having to go through this process, As a young female adult, I had no clue what to expect, or what to even ask. Steve and J Long story sort, first time having to go through this process, As a young female adult, I had no clue what to expect, or what to even ask. Steve and John, hands down WONDERFUL! They took care of me, In any way posible, from explaining the process detail to detail. Having a friendly personality !! Tank you!!:) More

Awesome people to work with They did what they told me and did not try to baffle me with a lot of other stuff that needed to get done just to make money off me. They honored my c They did what they told me and did not try to baffle me with a lot of other stuff that needed to get done just to make money off me. They honored my coupon even after a little expired after I told them I just returned from a deployment. More

Dealing with finance I was sold a warranty that they are not allowing me to use. I wasn’t supposed to be sold the over $750 warranty. But I was, now because they made an e I was sold a warranty that they are not allowing me to use. I wasn’t supposed to be sold the over $750 warranty. But I was, now because they made an error I lost money! And they couldn’t care less. More

Service Standards Great Team across the board. Both sales and service have always taken care of our needs. Kim, Steve, and Eric in service, and Barbara in collision Great Team across the board. Both sales and service have always taken care of our needs. Kim, Steve, and Eric in service, and Barbara in collision are amazing people. Cheers More