Ford of Upland - Service Center

Avoid Kim at all cost Kim never put in my paperwork so my car sat in there lot all day. When doors were closing I started getting impatient and that’s when I discovered her Kim never put in my paperwork so my car sat in there lot all day. When doors were closing I started getting impatient and that’s when I discovered her errors. She never submitted my paperwork so my car got looked at as they were closing the doors behind my car. She pulled up with the technician in the passenger seat doing the work as she pumps my brakes like a nascar driver. It took 5 minutes yet I was without a car all because of Kim’s incompetence and disorganization. She was blaming the girl who made the appointment for scheduling me on such a busy day. Well I scheduled early and still got helped last. This was the worst experience I ever had here. Might not return. I don’t want Kim hanging on my car door like we’re buddies after all those errors. More

Oil Change The Works Great service. Friendly and professional. The only thing I would say is to have a different system of consistency. What I mean by that is for example, Great service. Friendly and professional. The only thing I would say is to have a different system of consistency. What I mean by that is for example, when having been written up by the porter outside, I requested to have the car washed per company policy because if not requested, they won’t do it. Now, I don’t know if I need to tell the service writer INSIDE to also have it washed, because when I returned to pick up the vehicle, it hadn’t been washed. I figured since I had told the porter outside, he would put in the request in the write-up slip. It was maybe around 5:10PM when car was ready for pickup. I mean I get it; it’s late in the day. The day’s almost done and everyone wants to just get out. So I just don’t know if I need to let the porter outside know AND the service writer inside, or not sure how information gets relayed, but I just look for consistency in service. Thank you. More

Friendly customer service Overall, the process to receive the vehicle for service was too slow. I spent an hour to just drop off the car which is too long. Overall, the process to receive the vehicle for service was too slow. I spent an hour to just drop off the car which is too long. More

Excellent service Great service experience. Ease of dropping off and picking up. Communicated updates as needed. Reasonable prices. Service done in a timely manner. Wil Great service experience. Ease of dropping off and picking up. Communicated updates as needed. Reasonable prices. Service done in a timely manner. Will definitely use again. More

Excellent Customer Service I had an issue with my truck and was stuck without a vehicle. Without any notice I had it towed to Ford of Upland and they were very accommodating eve I had an issue with my truck and was stuck without a vehicle. Without any notice I had it towed to Ford of Upland and they were very accommodating even offering me a ride home. I expected to be without my truck for a day or two. Much to my delight I received a call later that afternoon saying my truck was ready. Here’s the best part, I picked it up and was told it was no charge due to warranty. I fully expected to be gouged for something but thankfully they were honest and fixed it free of charge. More

Not fully informed when make appointment on phone the 49.95 service I questioned 3 times on phone compared to the almost $600. 00 service charge, when I came in, left me upset. I called to be informed the 49.95 service I questioned 3 times on phone compared to the almost $600. 00 service charge, when I came in, left me upset. I called to be informed by professionals so I would know what to expect. I was was sadly disappointed. The actual service was great More

Ford airbag recall I was very pleased to know that ford did mobile on site repairs for my airbag recall. The dealerships were requiring me to leave the car all day makin I was very pleased to know that ford did mobile on site repairs for my airbag recall. The dealerships were requiring me to leave the car all day making it very difficult to make time. I received a notice on my door from Daniel at the airbag recall team and he promptly came to make the repair. Very hassle free! I’m very pleased. More

Easy Drop off and pick up Steve was great as usual, awesome at recommending. He’s always honest knowledgeable he’s pretty chill and not pushy. He’s why I keep coming back 💪👍 Steve was great as usual, awesome at recommending. He’s always honest knowledgeable he’s pretty chill and not pushy. He’s why I keep coming back 💪👍 see again on my next service trip. More

great service Professional friendly knowledgeable service that addressed all my concerns and answered all my questions Thanks for a job well done including updating Professional friendly knowledgeable service that addressed all my concerns and answered all my questions Thanks for a job well done including updating my knowledge of some of the options on my vehicle More

Routine care easy I took my vehicle in for a 50,000 mile check. Because i have taken care of my vehicle the things that needed checked were not too many. My Service Adv I took my vehicle in for a 50,000 mile check. Because i have taken care of my vehicle the things that needed checked were not too many. My Service Advisor, Steve M., was very welcoming, polite and professional. More