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Forest City Honda - Service Center

Forest City, NC

4.8
866 Reviews

866 Reviews of Forest City Honda - Service Center

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April 19, 2021

forest city Honda was fast and friendly I was in and out in less then an hour. I’ve never been disappointed with their service. The whole staff works very well with each other. More

by BELLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Soares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Nolen
Apr 20, 2021 -

Forest City Honda responded

Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

April 19, 2021

It seems the work was done properly. However, waiting over 30 minutes is too much, for an oil change. The waiting area was filthy. It never has been this bad in the past. Also, the cost of an oil change More

by p_simpson28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Conner
Apr 20, 2021 -

Forest City Honda responded

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free reach out to Chris Ruiz, with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Apr 20, 2021 -

p_simpson28 responded

I would expected more than a standard Email when a customer was not pleased.

Apr 20, 2021 -

Forest City Honda responded

Please give Chris Ruiz a call so we can see how to help you 828-286-2614.

Apr 20, 2021 -

p_simpson28 responded

They can call me.

April 18, 2021

The service department at Forest City Honda did a professional job of taking care of my Honda. The service staff were friendly and addressed any questions. More

by Golfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nolen
Apr 19, 2021 -

Forest City Honda responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

April 15, 2021

Service was good but very overpriced. Each time I was noticed of progress. Which was good, the price increased.. very overpriced for work done... I felt ripped off.... $100.00 just to bring car in, but t More

by No
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wendy Wall
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2021

Excellent service experience with Wendy as always. I’ve used Forest City Honda for service on both my 2007 and 2020 Honda Civics since Purchase. More

by JBROOKS24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Forest City Honda responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and loyalty. Please let us know what we can do for you in the future.

April 10, 2021

Wendy and Chris Nolen are so sweet and very compassionate.... They get the job done and make sure everything is right I always make sure I get them !! More

by Kizzy Watkins
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Nolen
Apr 13, 2021 -

Forest City Honda responded

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

April 08, 2021

Forest City Honda is professional and honest in dealings with customers. My Honda HRV 2020 was not purchased there, but I take it to them for servicing as needed. I also send my granddaughter's Honda Fit More

by Jeannette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Forest City Honda responded

Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

April 01, 2021

I’ve bought multiple cars from them and I have them all serviced there. Friendly and thorough both in parts department and in service. Thanks guys! More

by queen770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Soares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenya Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Warlick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Clubb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Nolen
Apr 02, 2021 -

Forest City Honda responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

March 25, 2021

Quick, friendly service and Was called when everything was finished after drop off so I was able to get other errands done while I’m town. More

by KARIMLEDBETTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Philbeck, Chris Nolen
Mar 31, 2021 -

Forest City Honda responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

March 24, 2021

Wendy , in the service department was outstanding!She arranged for us to have a courtesy car. She said if we needed anything to let her know. Very good experience!! Wendy was the only person we we ta More

by BBLOCKRIDGE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Forest City Honda responded

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

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