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Chris Ruiz
Chris Ruiz at Forest City Honda

Chris Ruiz

Service Department Manager

Forest City Honda

284 Daniel Road
Forest City, NC 28043

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4.8
256 Reviews

Hello. My name is Chris Ruiz. My passion of helping people led me to the automotive repair industry starting in 1993 and I've been in this industry ever since. I started working for Honda in early 2002. In my experience, Honda is the best car company in the world. I've been a Honda Service Manager for the last 20 years. I am married to my wonderful wife of 9 years. We like to spend our time with family and friends. We love spending time with our 2 four-legged children. We have a 65 pound female Flat Coated Retriever (Bear) and her partner-in-crime, our 11 pound female Malti-Poo (Khloe). Believe it or not, the little one runs the house, not the big one!!! We love travelling and cheering on my favorite college football Team, the West Virginia Mountaineers!!!

Dealership Experience

9 yrs, 6 mos

Industry Experience

33 yrs, 1 mo

Specialties & Trainings

100% CERTIFIED HONDA SERVICE MANAGER

4.8

256 Reviews

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256 Reviews of Chris Ruiz

August 28, 2026

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Employee Rating

I brought my Honda Pilot in for routine oil change and tire rotation. Excellent service and job completed in a short amount of time. More

by DTWEBB63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendy Wall

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Aug 28, 2026

Forest City Honda responded

Knowing that the oil change and tire rotation were completed quickly is rewarding for our service department. We’re glad we could get your Honda Pilot back on the road so swiftly. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

August 25, 2026

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Employee Rating

Everyone was very helpful and courteous, I have no complaints about the service or the sales persons. More

by DONNAK1941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2026

Forest City Honda responded

Thanks so much for your five-star rating and kind words. We're glad our team was helpful and courteous during your Honda Civic service. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

August 12, 2026

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Had an oil change and van needed alignment. Also, done 2 recalls. No complaints with this service department. More

by DONNAW63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 12, 2026

Forest City Honda responded

Hearing that your oil change, alignment, and recall work went smoothly means a lot to our service department. Our team is pleased we could complete the recalls and alignment to keep your Honda Odyssey running smoothly. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

August 12, 2026

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Employee Rating

Jeremy and Tyler are absolutely AMAZING! ! The whole Honda team helped me when I had been turned away from a body shop. More

by MICHALYNWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendy Wall , Jeremy and Tyler

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Aug 12, 2026

Forest City Honda responded

Our service team was glad to step in after another body shop turned you away. Hearing that we could help with your Honda Pilot means a lot to us. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

August 09, 2026

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Employee Rating

I’ve taken my car in for oil change and tire rotation and then once again because I had a nail in my tire. Chris is amazing as is anyone I’ve dealt with at Forest City Honda!! More

by LILNCANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Soares

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Aug 09, 2026

Forest City Honda responded

We’re glad every service visit for your Chevrolet Trax went smoothly, whether it was an oil change, a tire rotation, or fixing that nail. Hearing that Chris and our service team have been exceptional means a lot to us. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

August 06, 2026

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Very friendly greets customers with a smile. Strives to get you in and out as quick as possible. More

by sheila9802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendy Wall , Darlene

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Aug 07, 2026

Forest City Honda responded

We’re glad the service on your Honda HR-V was both efficient and welcoming. Knowing that our team greeted you warmly and got you back on the road quickly means a lot to us. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

August 05, 2026

Dealership Rating
Employee Rating

Good dealership. Nice friendly very knowledgeable employees. Nice waiting area. Can’t think of anything else More

by VSBRITTAIN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendy Wall, Carrie Clubb

Print
Aug 05, 2026

Forest City Honda responded

Your note about our waiting area shows how much we value a comfortable environment. Hearing our staff made your Honda CR-V service feel welcoming and knowledgeable means a lot to our service department. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

August 04, 2026

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Employee Rating

We had a problem with our TPMS light coming on. .Chris has went above and beyond to get the problem solved More

by sheila9802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendy Wall

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Aug 04, 2026

Forest City Honda responded

Knowing Chris’s dedication resolved your TPMS light issue means a lot to our service team. Chris appreciated the chance to help, and we’re glad your Honda HR-V is back on the road with confidence. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

August 02, 2026

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Employee Rating

Very professional and easy going. took care of all my concerns in a timely manner More

by MJJTHOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 04, 2026

Forest City Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Forest City Honda. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

July 31, 2026

Dealership Rating
Employee Rating

Again, my five star rating remains. Wendy knows what I need, honors my coupon discounts and makes sure my car is well taken care of and safe. More

by Kathy Hemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendy Wall, Chris Soares, Kenya Hamilton, Carrie Clubb, Norma Finger

Print
Jul 31, 2026

Forest City Honda responded

Your continued five star rating means a lot to our team. We’re glad Wendy’s attention to your needs and handling of coupon discounts gives you confidence in your Lexus’ safety. We look forward to caring for your Lexus again. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

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