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Chris Ruiz
Chris Ruiz at Forest City Honda

Chris Ruiz

Service Department Manager

Forest City Honda

284 Daniel Road
Forest City, NC 28043

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4.8
261 Reviews

Hello. My name is Chris Ruiz. My passion of helping people led me to the automotive repair industry starting in 1993 and I've been in this industry ever since. I started working for Honda in early 2002. In my experience, Honda is the best car company in the world. I've been a Honda Service Manager for the last 20 years. I am married to my wonderful wife of 9 years. We like to spend our time with family and friends. We love spending time with our 2 four-legged children. We have a 65 pound female Flat Coated Retriever (Bear) and her partner-in-crime, our 11 pound female Malti-Poo (Khloe). Believe it or not, the little one runs the house, not the big one!!! We love travelling and cheering on my favorite college football Team, the West Virginia Mountaineers!!!

Dealership Experience

9 yrs, 7 mos

Industry Experience

33 yrs, 2 mos

Specialties & Trainings

100% CERTIFIED HONDA SERVICE MANAGER

4.8

261 Reviews

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261 Reviews of Chris Ruiz

October 11, 2026

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Employee Rating

Courteous,patient and efficient agent . This is our second time to buy a car here . More

by charitolasay
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cam

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Oct 11, 2026

Forest City Honda responded

Thanks so much for choosing our dealership again and for praising our agent’s politeness, attentiveness, and efficiency during the service on your Ford Expedition Max. Your continued trust is greatly appreciated. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

October 02, 2026

Dealership Rating
Employee Rating

The dealership service department was friendly and efficient. They took care of my issues as expected. More

by RONBO2351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Soares

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Oct 02, 2026

Forest City Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alana Neal alananeal@marburgerauto.com Internet Sales Manager

September 30, 2026

Dealership Rating
Employee Rating

They were very helpful getting to do our recalls on Saturday. Good service. Thank you! More

by CRISTINAHIGUCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alana Neal, Wendy Wall, Chris Soares, Kenya Hamilton, Carrie Clubb, Al Neal, Al Neal, Norma Finger, AMANDA HOWELL

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Sep 30, 2026

Forest City Honda responded

Knowing that taking care of your recalls on a Saturday was helpful means a lot to our service team. We appreciate your kind words and are here for any future needs on your Honda Odyssey. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

September 19, 2026

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Employee Rating

Thorough and courteous service! Always keeps me updated with pricing and services my car needs. More

by TDROSE_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnny Lopez, Wendy Wall , Jeremy in service

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Sep 19, 2026

Forest City Honda responded

Your note about staying updated on pricing and needed services reflects our service department’s commitment to transparency and respect. Hearing that you found our service thorough and courteous means a lot to our team. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

September 18, 2026

Dealership Rating
Employee Rating

Very professional and you can tell they care about having you as a customer. Their calls prior to and follow up were great. More

by TRIPMCGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendy Wall, Chris Soares, Kenya Hamilton, Carrie Clubb, Norma Finger

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Sep 18, 2026

Forest City Honda responded

We’re glad the service on your Honda Pilot felt professional and showed how much we value you. Knowing our pre-service reminders and follow-up calls met your expectations means a great deal to our service team. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

August 28, 2026

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Employee Rating

I brought my Honda Pilot in for routine oil change and tire rotation. Excellent service and job completed in a short amount of time. More

by DTWEBB63
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendy Wall

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Aug 28, 2026

Forest City Honda responded

Knowing that the oil change and tire rotation were completed quickly is rewarding for our service department. We’re glad we could get your Honda Pilot back on the road so swiftly. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

August 25, 2026

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Everyone was very helpful and courteous, I have no complaints about the service or the sales persons. More

by DONNAK1941
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Recommend Dealer
Yes
Print
Aug 25, 2026

Forest City Honda responded

Thanks so much for your five-star rating and kind words. We're glad our team was helpful and courteous during your Honda Civic service. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

August 12, 2026

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Had an oil change and van needed alignment. Also, done 2 recalls. No complaints with this service department. More

by DONNAW63
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Aug 12, 2026

Forest City Honda responded

Hearing that your oil change, alignment, and recall work went smoothly means a lot to our service department. Our team is pleased we could complete the recalls and alignment to keep your Honda Odyssey running smoothly. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

August 12, 2026

Dealership Rating
Employee Rating

Jeremy and Tyler are absolutely AMAZING! ! The whole Honda team helped me when I had been turned away from a body shop. More

by MICHALYNWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendy Wall , Jeremy and Tyler

Print
Aug 12, 2026

Forest City Honda responded

Our service team was glad to step in after another body shop turned you away. Hearing that we could help with your Honda Pilot means a lot to us. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

August 09, 2026

Dealership Rating
Employee Rating

I’ve taken my car in for oil change and tire rotation and then once again because I had a nail in my tire. Chris is amazing as is anyone I’ve dealt with at Forest City Honda!! More

by LILNCANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Soares

Print
Aug 09, 2026

Forest City Honda responded

We’re glad every service visit for your Chevrolet Trax went smoothly, whether it was an oil change, a tire rotation, or fixing that nail. Hearing that Chris and our service team have been exceptional means a lot to us. Alana Neal alananeal@marburgerauto.com Internet Sales Manager

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