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Forest Lane Chrysler Dodge Jeep Ram
Dallas, TX
343 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 343 reviews
February 22, 2022
Probably the worst car buying experience I’ve ever had! I walked in on Monday told the receptionist I wanted to build and potentially order a gladiator. She directed me to a salesman by the name of Mario. I walked in on Monday told the receptionist I wanted to build and potentially order a gladiator. She directed me to a salesman by the name of Mario. I sat down and built it out completely with him. When we finished we talked about what I needed to do to get the deal done. He said $500 deposit, I said cool let’s do it. He said the manager that would order it for me wasn’t in. He printed out 2 copies of my build. Gave me one and kept the other and said “my manager will be here tomorrow, give me your email and I’ll have him build this out for you and we will send you the buyers order”. Next day I didn’t hear anything. I go back 2 days later on Wednesday to finalize everything. Mario says “manager is here, let’s build it out again” so we build it out again, price is about $6000 different. I ask what’s the difference and he says “I have no idea, give me a second” he goes into the back with the managers for about 15 minutes. Comes out and says, “good news and bad news”, confused, I said “ok? What’s going on?”. He responds with “bad news, on Monday, I quoted you for a 2021 and I can’t have those built anymore, and the 2022 is $6000 more” I said “ok I’m not interested then thanks anyways” he stops me and says well the good news is we can get you into a 2022 and due to the miscommunication we will honor the price of the 2021. I was excited, figured I was gonna get the jeep I wanted exactly how I wanted it built. Friday morning around 11am I still hadn’t heard from anyone so I called Mario to follow up. He said to give him an hour and he will have a buyers order in my email. Fast forward to about 4pm, left work an hour early I go to the dealership and ask for Mario. I was told he was currently out and I explained I was ready to order. The receptionist calls Mario and Mario tell her to put me in contact with a manager by the name of Brandon or Brendan, She goes and talks to Brandon/Brendan and comes out and says “he will be right with you” I waited about 15 mins and then went back for an update. Was told Mario was about 5 minutes away and that we could wrap this up. About 10 mins later another individual who I believe was a manager asked me if I’d been helped since I was aimlessly walking around the dealership for about 30 minutes at this point. He calls Mario and tells me “he’s literally pulling into the parking lot, have a seat at his desk he’ll be right in” waited another 10’minutes and nobody shows up. At this point i haven’t spoken to Brandon or Mario in the 40 minutes I’ve been in the dealership ready to place an order. After waiting about 45-50 minutes I decide that I didn’t want to wait around any longer and that since they knew I came in to order, they’d respond to me fairly quick. I was wrong. I didn’t hear from anyone until I called back and asked to speak directly to someone who could complete my build. I was transferred to Brandon/Brendan who then tells me he had no idea any of this happened and that he could offer me $500 off for the inconvenience but wouldn’t be anywhere close to what I was quoted on the build out by his sales man. Horrible experience and extremely frustrating to be given that run around. More
by Shawn
Employees Worked With
Mario Arturo
November 11, 2021
UPDATE) THE 10.000 Repairs is now a total vehicle value of 40.000) i had an issue with my 2016 promaster van. I call the service department and they told me to have it tow in. I dropped it off at 10am. Aro of 40.000) i had an issue with my 2016 promaster van. I call the service department and they told me to have it tow in. I dropped it off at 10am. Around 2 hours later they gave me an estimate to have it repaired. Around two hours later they call and said my van was on fire. Two day after that they said it was not there responsible. And gave me an estimate to get it repaired. I have called to speak with the general manager 10 times and left messages and no one will call me back. Will repost an update Ram responded PUBLICLY on 11/02/21 5:54 PM Richard, thank you for taking a moment to let us know about your experience. I appreciate you giving me the chance to speak with you on the phone about this, and I'm glad we were able to come to a better understanding of one another. Please let me know if there is anything I can do to assist in the future; I am always happy to help. Thank you, and have a wonderful day. :) - Craig Baker, Service Manager Richteodo responded publicly on 11/02/21 7:13 PM It wasn't an understanding. The only understanding is that your not taking responsibility for the damages your service center caused. Your making me sue you. I still never heard back from management. I will still be picketing but I'm not starting till Monday because. Camera crew couldn't make it til then. Filled with tha attorney General and better business. Now i had to spend money on this . I won't let it go. Any body reading this read all there reviews. Not just the ones i believe they pay for. I wis I'm sorry you must be confused. They said it was not caused by the recall. And the inspector implied it was your service that was at fault. The letter from chrysler said it was electrical at nature. And to go after you. You were negligent and you should just do what was right. Know I'm still out of work. I have never sued any one in my life. Now I'm going for treble value of the van layers and lost of More
by Richteodo
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell
October 07, 2021
Jesus was great. He was polite and did what he could to get me a great price. He made the entire process easy. I would recommend buying a car from him if you go here. get me a great price. He made the entire process easy. I would recommend buying a car from him if you go here. More
by SusanH114
Employees Worked With
Jesus
July 09, 2021
I have taken my car to Dave for years to have it serviced. He is very honest, professional and straight forward. Dave has always made sure I knew exactly what repair was needed and understood exact serviced. He is very honest, professional and straight forward. Dave has always made sure I knew exactly what repair was needed and understood exactly what any repair was. I am always comfortable with his suggestions and recommendations. As a (very) senior lady, that is very important. More
by jgibson88
Employees Worked With
Dave in service
July 07, 2021
Javier is always the first to greet me and make me feel comfortable while the service is being completed on my truck. Jesse is right there at the end to let me know about what was completed and answers any comfortable while the service is being completed on my truck. Jesse is right there at the end to let me know about what was completed and answers any questions I might have. Overall those two are the best!! More
by Jasmine polley
Verified CustomerEmployees Worked With
Jesse , Javier Tamez
June 30, 2021
Manny was super friendly, answered all our questions. Was very helpful in the total process, didn’t rush us to make a decision. He was very knowledgeable about the Jeep we were looking at…Top notch guy! very helpful in the total process, didn’t rush us to make a decision. He was very knowledgeable about the Jeep we were looking at…Top notch guy! More
by Gerald.hawleyGerald
Employees Worked With
Manny Vasquez, Rob Hay
June 30, 2021
Great costumer care they got me taken care of right away and took good care of my car and after service they gave it a nice car wash from inside out. and took good care of my car and after service they gave it a nice car wash from inside out. More
by Mariana13
Employees Worked With
Javier Tamez
