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Forest Lane Chrysler Dodge Jeep Ram - Service Center

Dallas, TX

4.5
135 Reviews

135 Reviews of Forest Lane Chrysler Dodge Jeep Ram - Service Center

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May 04, 2021

Received the worst service from Joel from finance, he is very rude and unprofessional! Promised me 2 services and when I tried to call him to get the first one he wouldn’t answer my calls, then said he didn More

by NEF_PAU_ELI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joel , Hector Boone
May 04, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Hello, Thank you for bringing your experience to my attention. We strive to provide a positive experience in the Service Department and I would like the opportunity to discuss your service experience with you. Would you mind contacting me directly whenever you have the chance? Best, Luis Perez General Manager lperez@vwofcc.com 469-445-3800

April 29, 2021

I think they need to chose their words more carefully especially if you are going to say its physical damage that is outside of the customer control. More

by Johnny Chimpo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Javier Tamez
Apr 30, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Johnny, Thank you for your review. I would appreciate the chance to speak with you regarding your feedback. Please feel free to reach out to me so that we can discuss this in greater detail. I look forward to connecting with you. Best, Luis Perez General Manager lperez@vwofcc.com 469-445-3800

April 28, 2021

Thank you for all your professionalism, customer service and help. We will definitely be back and look forward to working with you and your team. More

by rtc8cf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell, Nick Manry, Angela Adams, Mark Ramos
April 26, 2021

Great experience and Javier was great to work with will recommend you all and time in and out was very satisfactory coming from Arlington Texas More

by aldoaddleman
Recommend Dealer
Yes
Employees Worked With
Javier Tamez
April 20, 2021

Damaged my left side bumper molding during an oil change that they claimed happened during car wash. Still waiting on Linda to contact me back regarding repairing it. More

by rafids3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Linda
Apr 20, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Hello, Your feedback is important to us and I would like to speak with you to learn more about what had happened during your experience with us. Please contact me at a time that is convenient for you. Thank you. Best, Luis Perez General Manager lperez@vwofcc.com 469-445-3800

April 16, 2021

It was the best and frindly dealer ship i have ever been to and the service was experance ievrr had i will tell every one about it More

by hansons3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos, Eddie Campbell
April 15, 2021

Excellent customer services, Express Oil Changed in a timely manner. I have a Jeep dealership 2 miles away but I prefer to drive to Forest Lane, 17 miles, for better services. More

by shnnmart1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos
April 12, 2021

So I did bring my truck for service and I nail in my tire and they did fix it with a pluw not good $20dollars for that they should put a patch More

by JJROOFINGCONTRACTOR12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guillermo " Willy" Quezada
Apr 13, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Hello, Thank you for bringing your truck by for your service needs at Forest Lane Chrysler Dodge Jeep Ram. I would appreciate the opportunity to address anything regarding the fix provided for your tires. Please give me a call at your convenience. I look forward to connecting. Best, Leo Griggs Lgriggs2@flcdjr.com 469-445-3846 Forest Lane CDJR

April 11, 2021

Excellent customer service, but with my previuos dealer they vacuum and wash my car.I think it could be as a customer a good option More

by charlieeguren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos, Mark Ramos
Apr 12, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Thank you for the feedback! We are delighted to know that overall you had a 5-star experience with us and we will make sure to share your feedback with management. We are always here to help at Forest Lane Chrysler Dodge Jeep Ram!

April 10, 2021

Juan is beyond amazing when it comes to helping!!! Juan always explains everything about what service is needed and why. Juan makes me feel at home when I go to get serviced! Thank you Juan!!! More

by cardosovic1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos
Apr 12, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Thank you for the positive review and rating! We are delighted to know that you have had a good experience with our Service Department, especially Juan. We value your business at Forest Lane Chrysler Dodge Jeep Ram!

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