I will provide you the facts and you make your own decision.
I recently purchased a 2014 Porsche Panamera 4S executive from Formula One Imports in Charlotte,North Carolina.
My sales representative was Alex and his manager was Justin. They walked me through the lengthy process. I thought buying a vehicle through the internet would be scary for an old man like me. They both appeared trustworthy and customer focused. I was very satisfied with the service they provided me. I decided to have the vehicle sent to the local Charlotte Porsche dealership for a 168 point inspection. The inspection identified a few items. The air compressor needed replaced on factory warranty. In addition, they recommended a tune up and new tires. Alex and Justin offered to pay roughly $900 for the tune up and I paid the balance of $695. I thought that was fair. They would not pay anything on the tires but offered them at their price. I purchased the 4 new tires. Alex and I finally agreed on a price acceptable to both parties. It took a couple weeks to receive the car in Northern Virginia due to the Porsche dealership delay in getting the air compressor from Germany. The day has finally arrived. My new Porsche was delivered to my home. My family and I was extremely excited. The vehicle is beautiful. While driving the car the next day the nightmare began. The vehicle had roughly 5,000 more miles than the internet advertisement and what my purchase contract stated. Besides having over 5,000 additional miles on the vehicle the remaining factory warranty was reduced to roughly 2,700 miles. I bought the vehicle believing to have 7,700 miles remaining.This was very concerning and extremely disappointing. The next day after contacting Alex via text he told me this would be dealt with quickly and would get senior management involved. He reported back to me that the person responsible got fat fingers when typing in the mileage and he should of verified the odometer. I could understand one number mistyped but three numbers were difficult to comprehend. I was asked what would I like them to do to rectify this situation. I told Alex I believe they should reduce the sale price based on 5,000 additional miles and provide me a bumper to bumper extended warranty of 5 years and 100,000 miles. The cost of the extended warranty is approximately $4000. Alex said he will take my request to senior management. I was contacted via telephone by Julian I believe the General Manager. He quickly told me his company has a great customer reputation and the best they would do is take the vehicle back at no cost and pay for the shipping or give me $1000 for the additional miles. I told him that I was not impressed with his opening comments and his offer was unacceptable. I asked how about all the time I spent on this frustrating and disappointing situation. He said he will report that back to the owner. The owner Jeff provided me in an email with the same offer Julian provided. He also told me he will reimburse me for the tires and Porsche inspection. WOW and he thought he was doing me a favor. I would have not purchased the vehicle knowing the correct mileage so I would not have spent any money. He had to legally offer me the option to return the vehicle at no cost due to situation. The owner dropped the ball on accepting responsibility. False advertising and falsifying a contract is not what I call good customer relations and company ethics. To lose the car and not to receive anything for my several hours of time just doesn’t seem fair to me.
Now you make the call.