Fort Mill Ford

Experience was top notch! Once we arrived it was legitimately a “sign & drive” experience. No long wait for “someone in an office”. From the moment we parked to time we walked Once we arrived it was legitimately a “sign & drive” experience. No long wait for “someone in an office”. From the moment we parked to time we walked away with the keys, was less than 2 hours! Was even able to sneak in lunch while we waited for the car to be detailed at the onsite restaurant. More

Excellent customer service. Took the time to listen to me, my needs and wants in a new vehicle. An optimized the experience. Took the time to listen to me, my needs and wants in a new vehicle. An optimized the experience. More

I had a special request and Adrian and Marlon came through. Forever grateful. Thank you for being a great team. through. Forever grateful. Thank you for being a great team. More

Very nice experience buying a pick up truck. I was looking for an affordable truck for me to work and saw Fort Mill Ford I submitted my request, next day 9 am on 4th of July I got a call from Bi I was looking for an affordable truck for me to work and saw Fort Mill Ford I submitted my request, next day 9 am on 4th of July I got a call from Bill regarding to my inquiry. Made an appointment at 3 PM. I was attended by Nick, very nice polite, helpful seller. he went above and Beyond for me to be able to get the truck which made my brother and I very welcoming. As Nick say my case was a little bit of a puzzle because I have very new credit and stuff but that didn’t stop the guy to do his job! Also The managers Marlon and Adeel were extremely professional, proactive and very knowledgeable on what they do. Hope to be able to keep doing business with them. More

Found my new F150 through link via Google. Connected with Ft. Mill Ford internet manager Billie Linville, who hooked me up with salesman Tim Grover. With me coming from a sales training backg Connected with Ft. Mill Ford internet manager Billie Linville, who hooked me up with salesman Tim Grover. With me coming from a sales training background in banking, Tim checked all the boxes for salesman of the year. First he sat down to discover my needs. Since I already knew the year, make, color, and model, he went to work bringing it up to the show room door, and then spent a good 20 minutes walking me through each section of the vehicle from headlights to tailgate. In the cabin, he covered electronic functions and displays with the expertise of a Ford engineer, using simple, easy to understand examples. The test drive was great. We covered both highway and neighborhood traffic, all the while trying out various controls and guidance systems. Since there were so many things to take in, Tim suggested we go around again, and get comfortable with the items I was not quite comfortable with yet (my older vehicle didnt have half the technology this new one has). Back at the dealership, we sat down again to go over the test drive experience, again Tim discovering any unmet needs or concerns before asking if I was ready to buy this beautiful truck. As was everything else, the purchase contract, other than being a dozen pages too long, was explained in simple, understandable terms, even those pesky dealer add ons (slightly relieved with a veterans discount). Adeel, the finance manager came to offer the extended warranty, and since there was no financing, he helped with the wiring instructions. All went well and I drove it home today. Overall, an excellent car buying experience at an extraordinary dealership. Thank you Tim, Aneel and Billy! More

Everyone was knowledgeable and friendly Dealership was clean and organized Our salesman was knew his vehicles and could accurately assist us clean and organized Our salesman was knew his vehicles and could accurately assist us More

Pretty good experience. Nick did a good job and appreciated him bringing the vehicle to us. Only real feedback is that communication was a little clunky. Remembering that Nick did a good job and appreciated him bringing the vehicle to us. Only real feedback is that communication was a little clunky. Remembering that customers don't buy vehicles everyday make sure you walk them through the process and what items will be needed when. The more you communicate and ask questions of buyers, the quicker and easier their final purchase experience will be. Never assume anything. More

Spoke with Marlon over the phone before coming an hour away and they had the car ready for me to test drive as sons as I arrived. The salesman Adrian, was very professional and told me everything I needed away and they had the car ready for me to test drive as sons as I arrived. The salesman Adrian, was very professional and told me everything I needed to know. He was straightforward about everything, which was great. Worked out a good selling price and got me into a newer car after a long day of searching for a vehicle everywhere else. There was another gentleman that worked at the front desk beside Marlon, forgot his name but he did exceptional as well making sure I had warranty and everything for my vehicle. Overall, great place to buy from! Highly Recommended! More

Dealer staff was very knowledgeable about their areas of expertise. Vehicle inventory of the type vehicle I wanted allowed me a lot of options on vehicle I would purchase. expertise. Vehicle inventory of the type vehicle I wanted allowed me a lot of options on vehicle I would purchase. More

Easy and fast process. Middleton was great to work with . Next vehicle will be with them Middleton was great to work with . Next vehicle will be with them More