Fort Mill Ford
Fort Mill, SC
Filter Reviews by Keyword
By Type
Showing 247 reviews
Our salesperson William Kennedy made my dream purchase happen. Ford had delays in our truck build, but I was always kept informed. when I received the truck, he assisted in make sure everything I needed happen. Ford had delays in our truck build, but I was always kept informed. when I received the truck, he assisted in make sure everything I needed done to it that production couldn't get done happened. More
Service Dept did not communicate with me at all! They completed my recall/repair on early Monday afternoon. On Tuesday evening, they called but did NOT leave a message; why would an employee make They completed my recall/repair on early Monday afternoon. On Tuesday evening, they called but did NOT leave a message; why would an employee make two calls and not leave a message? Because the caller ID said "Spam Risk", I did not answer it. I spent Wednesday calling multiple phone numbers for FM Ford Service, but no one answered the ringing phone. Finally, I talked to someone in Sales who patched me to Service. The manager (who was very polite and apologetic) told me my car was done on Monday but did not see any notes that someone called me. How long should a car sit there before someone decides to call the owner or leave a message or notice that the car has not moved? More
FM Ford Service Dept has no communication with its customers even though they said they will keep you up on what's being done. They don't tell you the truth about your vehicle or parts. Even their cow customers even though they said they will keep you up on what's being done. They don't tell you the truth about your vehicle or parts. Even their coworkers don't appreciate how some of them treat customers. Pitiful for the size of their business. When are people gonna stop blaming Covid and look in the mirror. More
Great friendly timely service. Wonderful to work with and completely satisfied with their work. I would absolutely recommend Fort Mill Ford Wonderful to work with and completely satisfied with their work. I would absolutely recommend Fort Mill Ford More
Great friendly timely service. Wonderful to work with and completely satisfied with their work. I would absolutely recommend Fort Mill Ford service department. Wonderful to work with and completely satisfied with their work. I would absolutely recommend Fort Mill Ford service department. More