Fort Mill Ford

Jackie was wonderful. I tried dealerships in Charlotte to do a recall and they told me it would be days before they could get me in. Jackie got me in the next day. Excelle I tried dealerships in Charlotte to do a recall and they told me it would be days before they could get me in. Jackie got me in the next day. Excellent customer service!!!!! Got me in and out in a hurry. More

Chris Mills was wonderful to work with to help purchase my daughter's first vehicle. We came in on a Saturday morning unannounced and a few hours later left with a terrific vehicle. Negotiations went smoot my daughter's first vehicle. We came in on a Saturday morning unannounced and a few hours later left with a terrific vehicle. Negotiations went smoothly. I am very pleased with my experience and highly recommend this facility and salesperson More

Started working on the truck at the appointment times. Done early and at the quoted price. After being disappointed at other Ford dealerships this was great. Will return Tony was Great. Big thanks Done early and at the quoted price. After being disappointed at other Ford dealerships this was great. Will return Tony was Great. Big thanks More

Tony was awesome very polite and very nice. The service was fast and the staff was friendly The service was fast and the staff was friendly More

Service person did professional job getting me in and out thank you! For the help thank you! For the help More

Charged for oil change and oil was not changed. Called for two days trying to contact service department. Only got through on one phone call and left a voicemail. All other times, got phone call wo Called for two days trying to contact service department. Only got through on one phone call and left a voicemail. All other times, got phone call would disconnect. More

The F-150 I had bought from FM Ford a couple years ago developed a leak and was getting water in the floor system and around the wires and soaking the floor mat/insulation/sound barrier on the floor. FM developed a leak and was getting water in the floor system and around the wires and soaking the floor mat/insulation/sound barrier on the floor. FM Ford made a second appointment 2 days later to take care of the leak and all the mold under warranty. I could not get a clear explanation of what all was done and if all the water was removed, but it has been treated with a mold killer. It hasn't rained since or been under any test, but I hope they have taken care of it. More

Bait and switch! Dishonest, disrespectful and downright shady…this was my experience yesterday at FM Ford. After talking with a few salesman(?) about a car and expr Dishonest, disrespectful and downright shady…this was my experience yesterday at FM Ford. After talking with a few salesman(?) about a car and expressing that I live out of town and the car is a bit out of my range, I was later contacted again via text, and came to what I thought was an agreement (photos). Apparently not, as after driving almost 3 hours to dealership I was told that I was in fact not talking with a salesman, but someone from a different department who does not even have the ability to write a bill of sale. Very frustrating to then be told by the extremely typical car salesmen at dealership your that it’s my fault and “I wouldn’t have driven anywhere until I saw a contract with my price and name on it”. Well not only was I at work, trying to get in touch with my bank, and trying to make moves 3 hours away— I was excited to get in a new car and I didn’t expect that I was getting schemed on by your company. More

I easily got an appointment online and was promptly attended to on arrival. The service writer was informative and followed up with me the next day. attended to on arrival. The service writer was informative and followed up with me the next day. More

Excellent service. We were greeted but salesman Andrew who was very respectful and knowledgeable. He was supportive since this was my granddaughter’s 1st time buying a We were greeted but salesman Andrew who was very respectful and knowledgeable. He was supportive since this was my granddaughter’s 1st time buying a vehicle. His manager worked very hard to get the car note and financing at an affordable price for my granddaughter. I will be back with my grandson when he is ready. Thanks again guys for your help! More