Fort Mill Hyundai

Tom Furey is honest and knows what he is doing at the Hyundai dealership in Fort Mill. Every time I have had my Hyundai serviced in Fort Mill, he has always ensured I have had a quality vehicle to drive Hyundai dealership in Fort Mill. Every time I have had my Hyundai serviced in Fort Mill, he has always ensured I have had a quality vehicle to drive around while waiting for repairs to be completed on the Hyundai vehicles I have owned. (once in 2021 and then again today, 2025) Today I drove around a 2025 Hyundai Tuscan which was even better than the 2017 Tuscan I owned previously. Thank you for all of your professional advice to me about Hyundai vehicles, and thank you for your professionalism in general, Tom! More

Tony Belk - Service Director- will do everything he can to complicate your service. After purchasing multiple cars from this dealership, I've finally decided to go with a different brand to avoid dealing w to complicate your service. After purchasing multiple cars from this dealership, I've finally decided to go with a different brand to avoid dealing with this man. I'm sure the other service members mean well, but when you have an individual like Tony acting as a director, I can only imagine the culture is as convoluted throughout. More

I went into the dealership tonight for one mission and that was to test drive the Santa Fe. I was greeted by J.O. who from the beginning was very helpful! We test drove two cars and she had all the info that was to test drive the Santa Fe. I was greeted by J.O. who from the beginning was very helpful! We test drove two cars and she had all the info I needed. She was great and very knowledgeable! More

Took my car in for a repair which they did well however they broke something else in the process and the guy tried to argue me up and down that it was already broken. Brook told me they have cameras and th they broke something else in the process and the guy tried to argue me up and down that it was already broken. Brook told me they have cameras and they would check them to see if the item just fell off like the mechanic stated. I received a call a few days later stating that they went ahead and ordered the part and it should be in by that Friday and they would put it on. No apologies no admitting of wrongdoing or anything. Well Friday came and I never heard anything from anyone it has now been almost a month and still my car is missing this part. Will never come back to these crooks again! More

I took my brand new car in for it’s “final wax” and they did not complete the job and they left wax residue on the inside of my doors. Called and it was a situation for the service manager Tony who was gone did not complete the job and they left wax residue on the inside of my doors. Called and it was a situation for the service manager Tony who was gone for the day and the weekend and to call back Monday morning at 7:30 to talk to Tony. Called several times and left several messages with no call back and so take the car in to explain situation and they will not see us because we do not have an appointment! How are we suppose to get an appt when no one answers or calls us back. When went in, could see Tony sitting in his office but another gentleman intercepted and asked if he could help and explained the situation. Didn’t apologize for the wrong doing or anything and just said could not help without an appointment! Absolute crap!!! More

Over the past 15 years, my family has purchased 7 new and 2 used Hyundais, including 2 Genesis and 2 Tucsons we currently own. However, the service we recently experienced at the Fort Mill, SC, location—spec 2 used Hyundais, including 2 Genesis and 2 Tucsons we currently own. However, the service we recently experienced at the Fort Mill, SC, location—specifically from Service Manager Tony—was so unacceptable that my father, a longtime loyal Hyundai customer, no longer wants to purchase Hyundai vehicles in the future. My car had an alternator replaced but broke down 20 miles later, leaving my dad stranded for hours. The car was towed, and the staff promised to call me first thing in the morning, which they did—30 minutes before opening. The Service Manager assured me the car was already in the bay and on the lift, and that we’d have it back by early afternoon. At noon, neither my dad nor I had heard back, so we called. We were told the car hadn’t even been assessed yet. Tony promised to call back in 15 minutes but didn’t. When I called again, I was told the alternator hadn’t even arrived. I explained that I was facing a time-sensitive situation and could lose my job if the car wasn’t fixed that day. I even suggested that someone pick up the alternator instead of waiting for delivery. Tony’s response? He accused me of “disrespecting” him and refused to speak with me further. I didn’t yell or use profanity; I simply expressed urgency and frustration. His response felt immature and dismissive. Later, my dad and I decided to go to the dealership to wait for the car. Despite being on-site, Tony refused to speak with me face-to-face, opting to call me on the phone instead. He then claimed the car should stay over the weekend to test the alternator’s charge—a completely different answer from what he’d told me earlier in the day. I asked why this wasn’t mentioned sooner, as I could’ve taken the car elsewhere for faster service. Tony’s response? He denied we’d spoken earlier that day, even though we’d had multiple conversations. By 2:30 PM, it was clear the timeline kept changing, and Tony remained avoidant and defensive. Finally, as the last customer of the day, I got a brief 20-second explanation that the car was charging at 40 miles and ready to go. Beyond Tony’s unprofessionalism, there were other issues: - Staff tried to upsell windshield wipers, claiming mine were bad, despite them being brand new. My dad brought them to the service desk to prove otherwise, but they insisted I needed replacements. - Deceptive communication regarding parts sourcing and unexplained delays in the repair timeline. - Poor management practices, including avoidant and defensive tactics. - Accusing a customer of being “disrespectful” instead of addressing valid concerns. - Zero concern for the customer’s safety, schedule, or experience. This level of unprofessionalism has cost Hyundai a loyal customer. We’ve spent hundreds of thousands on their vehicles over the years, but after this experience, my family will not be purchasing another Hyundai. More

Would never purchase a car from this dealership. In my opinion, the service department is unethical. After several scheduled service visits, where I mentioned a problem with the wheel finish, I fi In my opinion, the service department is unethical. After several scheduled service visits, where I mentioned a problem with the wheel finish, I finally found documentation that the wheels should have been prepared. However, my vehicle was then 3k miles out of warranty and they refused to cover. Again, this was after I asked about the wheel problem several times prior to warranty expiration. More

I had my car serviced yesterday at Fort Mill Hyundai and was extremely satisfied with the experience. Carlos was so pleasant and efficient in getting my car taken care of. All the rest of the team appeared was extremely satisfied with the experience. Carlos was so pleasant and efficient in getting my car taken care of. All the rest of the team appeared to be hard-working and they answered all of the questions I had. I will see them again for all of my service needs. More

Excellent experience with Carlos He was professional, honest and attentive to my needs. He helped me find the perfect car with no pressure and full transparency. Highly recommended for those looking for honest and attentive to my needs. He helped me find the perfect car with no pressure and full transparency. Highly recommended for those looking for quality service in their vehicle purchase. More

Carlos is absolutely awesome. He helped us tremendously. He is honest, hard-working, and patient. Great person. He helped us tremendously. He is honest, hard-working, and patient. Great person. More