Juan Castillo

The service department is very disappointing. When I bought the car at this dealership they bragged about how great their service department was. I’m yet to experience that. When I bought the car at this dealership they bragged about how great their service department was. I’m yet to experience that. More

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Brought my Hyundai Palisade XRT AWD to the dealership in December due to a recall, along with a skidding/thumping sound located in the rear end. Maintenance claims they performed a software update and the r December due to a recall, along with a skidding/thumping sound located in the rear end. Maintenance claims they performed a software update and the rear end was fine for only a couple weeks. The issue came back. My husband has currently been deploying once a month due to the occurrences happening in our world right now so we tried to find a time when he was home this month to bring the car back to Hyundai due to the same rear end issue. We got a call back from one of the representatives saying that new shocks were being ordered and that another software update was made. After reviewing the paperwork back at home, there was no statement of another update performed. We discussed with the representative that the shocks were not the problem and that it was the AWD rear coupler. Also returning home we were told that we would get a phone call back from the representative that we have been working with both in December and now in October. We never received a phone call, waited all weekend, and still no word from him come Monday morning. We have explained how much we love this car and it has been a family car that we commute to New York with and the level of service that we have received due to this issue amongst many recalls as well has been absolutely atrocious. We are now considering a new vehicle or driving further to meet another Hyundai dealership. More

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Great Service advisor's. Always finished on time. Car is returned washed. ready to go. Always finished on time. Car is returned washed. ready to go. More

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If you can go to another shop, I recommend that you do. I took my car because it had a strange noise. I checked it myself and it seemed like it was the radiator fan. I took it to the shop and waited do. I took my car because it had a strange noise. I checked it myself and it seemed like it was the radiator fan. I took it to the shop and waited 7 hours sitting there for them to tell me what was wrong with the car. I was there from 8:00 a.m. until 4:00 p.m., and at the end they told me to go home because they hadn’t even looked at the car yet and that they would let me know later. I want to make it clear that I had an appointment at 8:00 a.m. Later they called me and told me that the transmission was also bad and needed to be replaced. The car is a 2019 Hyundai Tucson. I told them okay, go ahead and replace it. A week passed and I heard nothing from them. I asked if they had checked the bad radiator fan and they told me everything was fine. I asked them to check it again and finally they realized that it was actually broken. In total it took 23 days before they gave me the car back. Seven days after picking it up, the car started leaking transmission oil heavily from underneath. The transmission had been installed incorrectly, with loose bolts and everything done wrong. I had to take the car back again. It has now been another 20 days and I still don’t have my car. Now they say there are no parts available in the United States and that I have to wait. Since this time it is covered under warranty for their previous work, I don’t have to pay, but ever since then they started being rude. The second time they gave me a loaner car, but it has limited miles, so I can’t even leave the city or move around freely for work. Never come to this place. It is the worst place to take your car. They don’t inspect the car properly, they don’t do the work correctly, and they don’t really stand behind their warranty. They say they will fix it, but you have to wait until they have time, because since this repair no longer makes them money, they simply don’t care. Between the two times I have had to bring my car in, it has been in the shop for more than 45 days. Also, the service person (Juan) does not allow me to speak with a manager. Honestly, don’t waste your money here. There are many other places where you can take your car and receive better service. More

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I had my car serviced yesterday at Fort Mill Hyundai and was extremely satisfied with the experience. Carlos was so pleasant and efficient in getting my car taken care of. All the rest of the team appeared was extremely satisfied with the experience. Carlos was so pleasant and efficient in getting my car taken care of. All the rest of the team appeared to be hard-working and they answered all of the questions I had. I will see them again for all of my service needs. More

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I do not like leaving negative reviews but after 3 YEARS of trying unsuccessfully to get someone at Fort Mill Hyundai (and even Hyundai Motor America) to take care of an issue, it is time. I bought a brand of trying unsuccessfully to get someone at Fort Mill Hyundai (and even Hyundai Motor America) to take care of an issue, it is time. I bought a brand new 2021 Hyundai Palisade Calligraphy in February 2021. It had a small scratch/chip on the liftgate. I informed the salesperson, Cindy Maggard who told me it would be taken care of. I could go on and on (if anyone is interested I will tell you every step and all of the phone calls I have made that were not returned). *Here is a very brief recap: bought car with damage (I did not see because it was dark and the salesperson lifted the liftgate to show me buttons inside the back). * Told it would be taken care of. 3 years in not yet done. * Finally had it fixed almost 2 and half years in however it looked like someone put puddy on it and painted over it. You could easily see it and feel it. I pointed it out to Cindy Maggard-salesperson, Juan Castillo-service, Tony Belk-Service Director and Ray Anderson-New Car Sales Mgr. I was initially told "well that's the best we can do without painting the whole liftgate" for which I replied "okay we can paint it". Then I was told well we would have to redo the emblem then again I said Okay. I bought this car new and it was damaged. So that was August 2023 and they said well let me see what we can do and we will get back with you 3 MONTHS LATER (as always with them) they still had not gotten back with me so I began the calling and waiting on them to return calls that go unreturned. * After getting Hyundai Motor America involved I took it in for them to paint the entire liftgate for which they kept 2 and half weeks and I had to get it back without the emblem as I was going on vacation. Upon my return, I took it back for them to finish and I can't believe how they let it go out. I guess they do not check their vehicles before selling and after repairs. I have requested someone at Hyundai America meet me at the dealership and have been told they can not do this because they cannot tell me when someone from Hyundai America will be going to the dealership. However, Hyundai America would get in touch with the general manager to see what could be done but of course, the general manager has not returned his emails or calls. I would NEVER purchase anything from them again nor recommend them. I am currently trying to get in touch with Chanel 9 whistleblower and show them my vehicle and all of the documentation I have where I have tried to handle this on my own. I am also going to file a complaint with the Better Business Bureau. They are remodeling and I guess they are too busy with the remodel to take care of their customers (at least the ones that have already purchased). More

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I purchased the Hyundai Palisade (from another dealer) because I preferred the touchscreen/navigation graphics compared to others in its class. The 3-part screen & the navigation system were better than c because I preferred the touchscreen/navigation graphics compared to others in its class. The 3-part screen & the navigation system were better than competitors. The navigation graphics were better than the Apple CarPlay system that I had on previous vehicles. I paid $1,250.00 for the navigation graphics/touchscreen system. I also paid $1,936.00 for an extended warranty to protect the sophisticated electronics. When I brought my car into Ft. Mill Hyundai for service, I was told my navigation system needed updating. On 4/5/23, Ft. Mill Hyundai eliminated the 3-window screen feature & downgraded the navigation screen graphics. When I complained after the damage was done, I was told that many customers are unhappy about the update & there’s nothing they can do. Per corporate Hyundai, this service department told her if I didn't like it, to “call the Better Business Bureau. “ They changed the entire system's form and function. Ft. Mill Hyundai destroyed the system. I’ve had 13+ phone calls & 6+ emails with Hyundai employees trying to resolve this. I still don’t have a resolution. The service manager , Tony, was rude. Hyundai has failed warranty obligation on this vehicle. More

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