Fort Myers INFINITI

Incredible Upon arrival, I was promptly greeted by sales consultant Michael S. He was very knowledgeable, friendly, and professional. I would refer anyone not on Upon arrival, I was promptly greeted by sales consultant Michael S. He was very knowledgeable, friendly, and professional. I would refer anyone not only to Michael, but this location specifically. This has been the best experience I've ever had purchasing a new car, and his great customer service made the experience that much greater. The staff was also very friendly. More

Great dealership Matthew Bishop was very helpful and friendly. He showed us several different models, and pointed out the best features in each. We are enjoying our Matthew Bishop was very helpful and friendly. He showed us several different models, and pointed out the best features in each. We are enjoying our new QX50! More

TOP LINE SERVICE DIMITRI & MICHAEL In addition to the excellent facility they have, it is extremely important to highlight the personal service. We had the pleasure of dealing with Di In addition to the excellent facility they have, it is extremely important to highlight the personal service. We had the pleasure of dealing with Dimitri Haynes and Michael Singer. Both made our experience as smooth as possible. Very courteous and professional. The final step with the Greg, was great as well. Information was explained in detail and all our questions were answered. The fact that is was a Sunday late afternoon and the dealer was closing, we never felt the pressure of rushing thru the process. For that and more, we are thankful. And, we promise; the pretzels are coming. Merry Christmas! More

Outstanding! Amazing, friendly & honest! Matthew Bishop welcome us like family, service was quick & professional. Awesome human being to say the least! Will recomm Amazing, friendly & honest! Matthew Bishop welcome us like family, service was quick & professional. Awesome human being to say the least! Will recommend any time! Thank you for your help & amazing service! More

" Excellent dealership to work with ." The appearance of this dealership is top notch. We dealt with Dimitri Haynes who was very knowledgeable, articulate, and a complete gentleman. He show The appearance of this dealership is top notch. We dealt with Dimitri Haynes who was very knowledgeable, articulate, and a complete gentleman. He showed us many of the features in our 2017 Q50 and answered any questions we had. We would certainly refer anyone considering an Infiniti to Dimitri. More

Service Above and Beyond! I've been a customer of Fort Myers Infiniti for over 5 years and keep coming back because of the excellent service. My most recent experience was by f I've been a customer of Fort Myers Infiniti for over 5 years and keep coming back because of the excellent service. My most recent experience was by far the best service I've received to date; I am still blown away. Michael Singer and Blake Lehr did everything in their power to make my experience flawless, including keeping my needs at top of mind, searching/finding "my perfect car" across the state, and hand installing the roof rack as a last minute request. They also respected my time with minimal back-and-forth negotiations and prepared paperwork making it a quick and fun deal to close. I would highly recommend Micheal and Blake for all of your automotive needs, you will not be disappointed. More

Great car sales experience. What a friendly and helpful group of folks. From beginning to end there was never a discouraging word. Matthew took us through all the paperwork wit What a friendly and helpful group of folks. From beginning to end there was never a discouraging word. Matthew took us through all the paperwork without a hitch and when it came time to finalize the deal with Blake, all questions had been answered to our satisfaction. Mat took us around to meet all the key people in the departments we would potentially come in contact with and each one was very courteous and friendly. More

Excellent service, found the perfect car! We had visited other dealerships, all Toyota, and could not find the car we wanted to replace our Toyota Avalon XLS that was totaled in an accident. We had visited other dealerships, all Toyota, and could not find the car we wanted to replace our Toyota Avalon XLS that was totaled in an accident. Frustrated, I searched on my phone one last time and found an Avalon at your dealership. Dimitri Haynes answered the phone and we told him we were in Sarasota and it would be 5:30 before we could arrive in Ft. Meyers. He said, "no problem." We told him which car we wanted to see and when we arrived, it was parked at the front door and cleaned up nicely. He was waiting for us. After test driving the car, we knew it was the one we were looking for. Dimitri was friendly, knowledgeable and very professional. We will be return customers. Thank you! Greg was knowledgeable and very quick with our paperwork. We were impressed that our personal check for the entire amount was accepted without question. Again, thanks. More

Just an OK experience The dealership is beautiful and the selection of cars is great! As far as the experience purchasing the vehicle, I assume it went ok since my husband The dealership is beautiful and the selection of cars is great! As far as the experience purchasing the vehicle, I assume it went ok since my husband walked away with a vehicle. My somewhat satisfied/disappointing experience happened in the service dept and consequently afterwards. We prepaid for a service right after purchasing the car, and set up an appt for a few weeks later. Service was performed as expected, but apparently there was no communication between Dimitri and Rick in the service dept. Rick had no knowledge of the fact that we prepaid for the service, and so I rec'd an invoice via email with the total amount due upon retrieval of my vehicle. The invoice was less than we prepaid. I brought it to Rick's attention, and he basically said that I would have to talk to Dimitri to get a refund. Seemed like Rick couldn't be bothered. Not sure where the lack of communication was on this one, but talked to Dimitri who researched further. He discussed with Management, who basically said "sorry, Rick charged you the wrong amount and there's nothing that can be done." I understand things happen, so I wasn't too upset about the miscommunication. But......It was almost as if once we bought the car, sales wanted nothing to do with us anymore, which is probably the nature of the beast, but still unsettling and disappointing. I guess I am just disappointed they boast this great customer service and then treated the situation that way. More

Great experience! I searched for months for an SUV for my family and finally settled on the QX60. My experience could not have been better at Fort Myers Infiniti. Mic I searched for months for an SUV for my family and finally settled on the QX60. My experience could not have been better at Fort Myers Infiniti. Michael Singer was so responsive and great to work with. I would highly recommend! More