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Fort Wayne Kia

Fort Wayne, IN

3.6
905 Reviews

1112 Ave of Autos

Fort Wayne, IN

46804

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905 Reviews of Fort Wayne Kia

April 13, 2021

I brought my car in for a couple recalls. An left out paying over $400 for spark plugs an a coolant flush 🤦🏽‍♀️ Communication needs some work. More

by NICOLEGREEN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Codey Lambert, Andrew Burton, Andrew Kistler, Joe Grove, Jerome Dowdell, Felton Walker, Mike Hayden, Pete Herman, Craig Morris
April 12, 2021

Expensive, then tried to upcharge another $740. I Won’t be going back ever again. $100 almost for oil change and tire rotation. Very Ridiculous. More

by ALANA.COFFEY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea, Andrew Burton
Apr 29, 2021 -

Fort Wayne Kia responded

Alana, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

April 12, 2021

Timely, informative with great people skills. Individuals within the service department, were kind, demonstrated a willing to answer all of my questions and provide additional information when t More

by POSTELLE1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Dowdell, Craig Morris
Apr 12, 2021 -

Fort Wayne Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fort Wayne Kia!

April 11, 2021

I was professionally met and greeted when I got to Fort Wayne Kia, I encountered to many people that day to list names (sorry) I was in the parts department checking on prices for some items I want for my More

by LARRYBOLSOVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Burton
Apr 11, 2021 -

Fort Wayne Kia responded

We appreciate your business, Larry, and our team looks forward to serving you again soon!

April 11, 2021

Fantastic service department. Very professional and dedicated to the customer. I drive 30 miles to get my oil changed at kia service department in Fort Wayne More

by WCMGC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
Apr 12, 2021 -

Fort Wayne Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 11, 2021

Everything was great. The wait was a little long. Cody was excellent. I was surprised I bought a new car. I wasn't really that guy. More

by ROBERTSCOTTJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Codey Lambert
Apr 12, 2021 -

Fort Wayne Kia responded

Thank you so much, Robert, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Codey to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

April 10, 2021

Good service overall. Were in middle of moving that day. No seats in waiting room, computers down for cashier. I then Drove & Paid at Toyota ! More

by CHERYLCONN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Apr 11, 2021 -

Fort Wayne Kia responded

Thank you, Cheryl, for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

April 08, 2021

Easiest car purchase I ever had - very low pressure. I told them what I wanted and they showed me what they had. Would recommend them to anyone. More

by JORDANWARD1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kistler
Apr 08, 2021 -

Fort Wayne Kia responded

Jordan, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 08, 2021

The customer service is always outstanding. Bryan was very helpful and polite. I will be back for service of my Kia when needed as they are trustworthy. More

by marsha9211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Apr 08, 2021 -

Fort Wayne Kia responded

Marsha, Thank you so much for your kind words for Bryan, and for taking the time to leave us this wonderful feedback!

April 08, 2021

Still waiting to get dome lights fixed. Almost 9 months now. Been told it was on order. Been several pictures taken. Worked on once actually made it worse. More

by JEFF.ASHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Burton
Apr 08, 2021 -

Fort Wayne Kia responded

Jeff, We are very happy to have provided you with such a positive service experience ! We sincerely value your business and look forward to your next visit.

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