Fort Wayne Nissan

Disappointed on this trip I brought in my 2013 Altima because of a factory ask to fix a problem. I understand that and appreciate that they will fix it for free and that they I brought in my 2013 Altima because of a factory ask to fix a problem. I understand that and appreciate that they will fix it for free and that they contacted me about it. The service department did what they were supposed to do. They took my car in and checked the bolts associated with the problem. Since there was a real possibility that the bolts could be broken off during removal, they gave the car back to me without the problem being solved. The explanation was that if they continued and broke a bolt, the car would have to be kept at the dealership until new bolts could be obtained and the problem could then be taken care of. Evidently the replacement bolts were on back order and no telling when they would be received. This situation made the rating on this particular trip in very frustrating. That is the reason for the low score. Maybe get bolts in before making the appointment. More

The sales reps and managers were extremely helpful and kind while working with me on my lease agreement. I appreciated how they made my lease possible for my situation. kind while working with me on my lease agreement. I appreciated how they made my lease possible for my situation. More

Mr. WilIiams was fantastic. Very professional , very polite and also very helpful. Great sales person. Thank You Fort Wayne Nissan. We love our NEW MURANO. polite and also very helpful. Great sales person. Thank You Fort Wayne Nissan. We love our NEW MURANO. More

Oil change The service was on time and met our scheduled appointment time.. Waiting area was clean. Courteous personnel. Additional problems were found and corre The service was on time and met our scheduled appointment time.. Waiting area was clean. Courteous personnel. Additional problems were found and corrected. Acceptable service. More

Oil change Everyone was very friendly, service was completed in a professional manner and in good time. I always like it when I receive coupons in the mail it sa Everyone was very friendly, service was completed in a professional manner and in good time. I always like it when I receive coupons in the mail it saves me money and I thank you for that. More

I called ahead and spoke with the salesman about what I was looking for. The vehicle was waiting for so I could test drive it. was looking for. The vehicle was waiting for so I could test drive it. More

When I stopped in, everyone was very helpful and friendly. They were also very knowledgeable about the cars which put me at ease. Thank you! friendly. They were also very knowledgeable about the cars which put me at ease. Thank you! More

Team wasn’t very upfront with me on the diagnosis, used broad terms instead of telling me the problem. Not sure if they thought I wouldn’t understand because I’m female but I wanted a specific answer. That broad terms instead of telling me the problem. Not sure if they thought I wouldn’t understand because I’m female but I wanted a specific answer. That or they themselves couldn’t figure out what was wrong. More

Checkout Lady was Very Rude My service was smooth & quick and Jason was very nice and polite. I didnt realize i was supposed to give my coupon for my oil change to the technic My service was smooth & quick and Jason was very nice and polite. I didnt realize i was supposed to give my coupon for my oil change to the technician. So when i went to checkout, I told the lady at the front desk that I needed to run to my car to get my coupon. She said "Did you not read the sign that said you need to give it to the technician? I cant do anything with that" When i said 'No" she responded with "So you dint see it? They are everywhere back there" Obviously, I had not seen the sign - otherwise I wouldn't have assumed I gave it to the person who would cash me out. She was incredibly rude, and would make me not want to come back & get my car serviced here again. The person in the waiting room said to me 'What's she so irritated about?" as I was leaving... so the entire waiting area heard her as well. More

New Car Purchase Everything went smoothly in the initial review of the model selection. The sales guy, Channing was extremely knowledgeable, and made a solid effort t Everything went smoothly in the initial review of the model selection. The sales guy, Channing was extremely knowledgeable, and made a solid effort to work at the pace and speed we wanted to. We are satisfied and feel we got a really good value. More