Fort Wayne Nissan

Joe was great to work with. He was very quick to communicate, and he was even willing to travel to our home to help us complete some paperwork! Excellent service from all of t He was very quick to communicate, and he was even willing to travel to our home to help us complete some paperwork! Excellent service from all of the other members of John's staff who helped us out! More

They’re very accommodating when I went there to check some sensor error in my vehicle some sensor error in my vehicle More

Was good. My only complaint is that on Wednesday I make my appointment through the phone and the machine give me Thursday nov 24 at 7:30am. I went and I realiz My only complaint is that on Wednesday I make my appointment through the phone and the machine give me Thursday nov 24 at 7:30am. I went and I realized that was close. So I did again my appointment to Friday. More

Service was great, quick and friendly. Felt very taken care of and in good hands. Felt very taken care of and in good hands. More

Candice was awesome. She is a great representative for Nissan! She was very helpful and had a great attitude She is a great representative for Nissan! She was very helpful and had a great attitude More

They did good fixing the recall, but they tried again and again and again to get me to let them do something else to my car that didn’t need done again and again to get me to let them do something else to my car that didn’t need done More

Took my 2016 Rogue in for a recall and found the left access panel they removed was never properly reinstalled. (See picture). access panel they removed was never properly reinstalled. (See picture). More

I took my 2015 Nissan Altima here for service back in July of 2022 and told them something was wrong with my transmission. They were unable to duplicate the issue. I took it back in for service in Novemb July of 2022 and told them something was wrong with my transmission. They were unable to duplicate the issue. I took it back in for service in November of 2022, and I needed a new transmission. I was told that it is just something that happens to my make, model, and year. My car just turned over 80k miles. There was nothing the dealership was able to do to help, even though it is a known issue with with 2015 Altimas. I asked if there were leaks, or anything I could have done to prevent this, and again, was told this is just something that happens. While it's not the dealerships fault, having to pay over 5k for a new transmission when I may have been able to prevent it, and the fact that it's a known issue, left me pretty disappointed and upset. I was also told there was a coupon that would be applied to the transmission cost, there was no such discount on my final invoice, and the service manager was out for lunch when I came to pick my car up, I just paid the total amount, as it seemed to not be a priority for them to add said coupon, and I was frankly just very upset. More

Everyone was helpful. Had to wait longer than the quoted time frame. Cost was reasonable. Had to wait longer than the quoted time frame. Cost was reasonable. More

Professional. Found exactly what we were looking for. Wish some perks were thrown in like reduced oil changes. Tank of gas. Something to acknowledge our business Found exactly what we were looking for. Wish some perks were thrown in like reduced oil changes. Tank of gas. Something to acknowledge our business More