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Fort Wayne Nissan

Fort Wayne, IN

4.5
847 Reviews

4909 Lima Rd.

Fort Wayne, IN

46808

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847 Reviews of Fort Wayne Nissan

October 27, 2022

Once again, Thanks Herbie and to the crew. I appreciate the service you guys have put in my vehicle. More

by T2PUB337
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The crew that serviced, Herbie Tran
Oct 28, 2022 -

Fort Wayne Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Herbie and the team met your expectations. Thank you for choosing Fort Wayne Nissan, we look forward to having you as a valued customer for many years to come!

October 26, 2022

Fort Wayne Nissan service is the best! It is so easy to schedule service, and know that the work is done right. Service techs know what they are doing, get it done quickly. Always reliable More

by Mitzi
Recommend Dealer
Yes
Employees Worked With
Herbie Tran
Oct 26, 2022 -

Fort Wayne Nissan responded

Thanks for sharing your thoughts about your service experience with Fort Wayne Nissan. We appreciate your business and hope to see you again soon!

October 20, 2022

I was told a price on the phone and then another price when I showed up and it was more when I got the bill. The problem was not fixed and they would not tell me what was wrong. Wont be back. More

by DRAKECINDYD
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Keaton Brown
Oct 23, 2022 -

Fort Wayne Nissan responded

Drake, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 19, 2022

Not honest about warranty coverage! very disappointed when told one thing by one person, just to find out service will not honor it! More

by lrstrong84
Recommend Dealer
No
Employees Worked With
Herbie Tran
Oct 21, 2022 -

Fort Wayne Nissan responded

Hi there, I would like to get some more details about your experience with us. We regret that you weren't satisfied with your experience, and we hope you will give us another chance. Please call us at (260) 484-9500 so we can work towards a solution. Thank you and have a great day.

October 19, 2022

My Quest is shaking even when you starting the car without driving it. If this situation occurred, then when you drive it, it can shake (vibration), even if you accelerate to drive on the road. This More

by APENGINT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of the above persons
Oct 21, 2022 -

Fort Wayne Nissan responded

Apengint, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd be willing to provide more feedback, please reach out to us at (260) 484-9500 so we can assist you further.

October 18, 2022

Fantastic service department! The service advisors are always polite and willing to talk through all of the work being performed. More

by WORLDCRUSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember....sorry.
Oct 19, 2022 -

Fort Wayne Nissan responded

Worldcrusr, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fort Wayne Nissan. We hope to be of service to you again in the future. Best wishes, Fort Wayne Nissan

October 17, 2022

They are ok. I feelnthey need to work on communicating with the customer better. But they are ok. More

by RICHARDVANWEY66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember name
Oct 18, 2022 -

Fort Wayne Nissan responded

We're sorry to hear, Richard, about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 17, 2022

it was a nice serice but to get oil change service it took 2:31 minutes it is way too long time i wish you guy take a notice on the time because i believe everyone including myself we have to do instead More

by glsaucapina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dishong
Oct 18, 2022 -

Fort Wayne Nissan responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. We value your business and hope to see you again soon.

October 14, 2022

No screeching so far with my brakes. The scheduler told me the wrong day so I had to wait an extra day to get my car back but the person working on my car was more than helpful when I ca More

by RVAUGHN27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keaton Brown
Oct 16, 2022 -

Fort Wayne Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 13, 2022

They tried telling us our bolts rusted and broke off for our skid plate so it could not be put back on our 2019 Armada. This was after we had to bring the vehicle back to figure out why the skid plate was j More

by ashleyrenee8693
Recommend Dealer
No
Employees Worked With
Herbie Tran
Oct 16, 2022 -

Fort Wayne Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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