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Fort Wayne Nissan - Service Center

Fort Wayne, IN

4.3
332 Reviews

332 Reviews of Fort Wayne Nissan - Service Center

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June 30, 2022

Scheduled an appointment, had to reschedule at the last min and service accommodated a time for me quickly that sane day. Issuevwas resolved and communicated to me very well on the problem and solution. More

by SWILLIAMS812
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jun 30, 2022 -

Fort Wayne Nissan responded

Thank you for taking the time to give us this feedback! We are very happy that you had an outstanding experience with us at Fort Wayne Nissan/Infiniti. If there is anything we can do to help you in the future, please feel free to reach out or stop by! Have a wonderful day! Sincerely, Fort Wayne Nissan/Infiniti

June 29, 2022

Went in for a hood latch recall & have not been able to open my hood since then. Multiple calls & emails to dealership. I keep hearing back from sales people trying to sell me a car but nobody who can fix More

by COCOFRIES
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Keaton Brown
Jun 30, 2022 -

Fort Wayne Nissan responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jun 30, 2022 -

COCOFRIES responded

You can reach me through the email on file. David E Appointment: Wednesday, 06/22/2022 at 3:30 PM Advisor: Keaton Braun

June 23, 2022

Good service just took longer then I was originally told. I expected to have car back in 3 days but took over 1 week. More

by KAYLAMHORN
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 23, 2022 -

Fort Wayne Nissan responded

Thank you for taking the time to share your thoughts on working with us at Fort Wayne Nissan/Infiniti. We are glad that you had a positive experience with us, and we appreciate the opportunity to do business with you! If you have any questions, please feel free to reach out! We are always happy to help.

June 20, 2022

This dealership is always quick and efficient, yet thorough! They make the process painless and enjoyable. More

by cjones4015
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jun 20, 2022 -

Fort Wayne Nissan responded

Thank you for taking the time to share your thoughts on working with Dave and our team. We're glad to hear we delivered such a great experience!

June 16, 2022

Great friendly service. Even though they were extremely busy they still took great care of my vehicle. More

by laurat465
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jun 20, 2022 -

Fort Wayne Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fort Wayne Nissan!

June 15, 2022

Service waas great. It took a bit longer than I had originally been told, but I overheard someone say that they only had one Nissan tech in on my day of service, so a l More

by ES595TS
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Keaton
Jun 16, 2022 -

Fort Wayne Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 14, 2022

All of the folks are professional and helpful. The environment could use some maintenance, tiles missing etc. Only one vehicle/ truck on the showroom floor More

by Pm_hauer
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kimberly, very kind and helpful
Jun 15, 2022 -

Fort Wayne Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 13, 2022

Please give Herbie a raise and promotion! ! Always exceeds expectations!! I will only work with him!! More

by cassidy.21
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Jun 13, 2022 -

Fort Wayne Nissan responded

Thank you for choosing Fort Wayne Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 09, 2022

Great service at Fort Wayne Nissan. Ryan noticed that my inspection had expired 6 months earlier and took care of that for me. I would recommend FW Nissan to buy a car and get services. More

by jaime220
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Dishong, David Cornett
Jun 10, 2022 -

Fort Wayne Nissan responded

Jaime, Thank you for your very kind review. Ryan, David, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Nissan.

June 09, 2022

Car work done on time and right. I have to this dealership five times and have gotten the same good results More

by GRAYMR51
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jun 10, 2022 -

Fort Wayne Nissan responded

Mr. Gray, Thanks for sharing your thoughts about your experience with Fort Wayne Nissan. We appreciate your business and hope to see you again soon!

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