Fort Wayne Toyota

Fort Wayne Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Mark, we'd love to address your concerns in detail.

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota.

Fort Wayne Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Joyce, feel free to contact us at your convenience.

Fort Wayne Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Fort Wayne Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Fort Wayne Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Fort Wayne Toyota, we look forward to having you as a valued customer for many years to come!

Fort Wayne Toyota responded

Thanks for sharing your experience with Fort Wayne Toyota. Curtis and our team appreciate your business and hope to see you again soon!

Fort Wayne Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well. We truly appreciate your feedback!

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Girl0528 responded

On 11-7-22 my sons and I went to Toyota to look and maybe buy a car. We looked at cars that were dirty and looked scratched. I noticed that one had been hit in the back and that he was hiding even. I kept trying to wipe off the dirt on some cars trying to see if it was a scratch or dirt. He just kept saying, they have scratches from car washes and that all cars will have scratches anytime you take it to a car wash, and that the cars were fine. I finally said I wanted to leave. He had me sit down to bring me just a print-ff he said. He came back trying to sell me the first car that we had looked at. He asked me, what can I do to make you buy that car? I was in a car accident and had whiplash. I even apologized for taking so long to think, and I told him, that I have been in 6 car accidents in 2 years and it was hard for me to think. I said the cars had scratches. Again, he said those are only from car washes, and black shows everything. He said if I brought that car today, he would have all the scratches taken care of; the outside and inside would be fixed even this huge spot would be taken care of. I said ok finally asking over and over about it being fixed! Then he was trying to sell me a 1000-dollar car wash thing saying if I didn't buy it, scratches will start happening again. (I now know, it was buffed so that after a few washes, the old scratches would be seen again) He sold me a LoJack charging me full price, later, I realized when I got home after agreeing it would be lower. He told me, oh, the guy that can fix my car wasn't there that day and to come back after buying it. I came back, I asked if I could return it but they said they couldn't. It was only cleaned and buffed. The driver's tire in the rear, around it, looked like it was hit, it is not from a car wash after looking at the car washed! The back is chipped and dented as well as a few dents elsewhere on the car. One of the windows is all scratched up. The panels were not replaced as they said they would that have huge spots. I asked someone to look at it. He said, they could touch it up, but you would see the paint. I finally realized; the mileage, car washes, and a no smoking sticker in my car... I asked for the Carfax. It said it was a rental. It sold at 25853, not a rental price. He didn't check the rental box on the purchase agreement or tell me that I didn't even sign that I have! I didn't even sign it! I found a rental incident report in the glove box. I have a receipt and a not completed purchase agreement. I signed a notebook, not even a carbonless copy paper with the dealer. He 100 percent scammed me. I was with no family telling him my mom just died and I needed a good car for my children and one on the way and for myself being hit 6 times. I kept pausing and twitching and shaking telling him I didn't understand and had whiplash. I told him I didn't want a beat-up car wanting to leave!! No, it was a scam, bottom line. He was putting papers next to him... I thought I was going to be handed them to read! He knew exactly what he was doing! I cried for a month! This place is horrible, and I filed a consumer complaint. It needs to be looked into how many rental cars are being sold per salesperson in a year and why people are not signing carbonless purchase agreements properly filled out. I was told I signed a carfax and an as-if paper. Exactly why it's a scam. I was sold the car by signing an as is but he had me sign a notebook with it being written on and verbally agreeing it would have all the scratches fixed etc..... I kept asking where are my copies, thinking am I getting them when I come back in? I didn't even test drive it.... doing this to someone.... I don't know how much worse you could put someone thru with how much I have gone thru. If a dealer misrepresents a car’s condition to conceal that the car has damage, he is practicing fraud. Sincerely, thank you. I have no twin, no mother, I have head injuries that make me slow that are not healing, I hurt to move, I get zero child support, I have been working even after all my car crashes, I couldn't take time off....I needed to be scammed and to cry and cry more than I already do lol I hope the sale was worth it so that you can make a huge profit And I messaged the same night that I brought the car that it didn't feel right driving. Lol, the manager couldn't even finish his sentence that it's only damaged on the outside than the inside... then he stopped, yeah, it was a rental, if it is this beat up on the outside, I can't imagine how it was driven and what problems it has, I could tell the first time driving it! I'm seriously like handicap trying my best to work daily and raise my family. I will have to live with this too, but no, I want this investigated to ensure that nobody else gets scammed. I started it with the attorney general's office. I only have a receipt and a not sign purchase agreement. It would be awesome to get everything I should have that day, including copies of what I signed.

Fort Wayne Toyota responded

Thanks for sharing your thoughts about your experience with Fort Wayne Toyota. We appreciate your business and hope to see you again soon!