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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.3
1,154 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,154 reviews

October 02, 2022

Fort Wayne Toyota is a great place to purchase a vehicle! Michael Smith has been our go-to salesman for the past 10 years!! Highly recommend!! More

by Sbrown00
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Fort Wayne Toyota responded

Here at Fort Wayne Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Michael, and it was a pleasure having you at the dealership. We appreciate your review!

October 01, 2022

On time repairs. Kept their word on repair didn’t make short cuts. Courtesy and respect More

by MILLERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
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Oct 02, 2022 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 30, 2022

Wasn’t as good as usual- no offer for rides, not many there but took longer than expected. Wasn’t notified car was done when it was outside for a while. I was told something was covered, but charged fo More

by KAYLONVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristoffer Gordon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bennett
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Oct 02, 2022 -

Fort Wayne Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 29, 2022

Way overpriced and very unprofessional sales team! Their top concern is commission not the customer! More

by CHADWALTERS2345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn’t work with anyone! Nobody wanted to work!
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Oct 05, 2022 -

Fort Wayne Toyota responded

Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 27, 2022

Fast repairs and quality work. Even for a several hour job, they have it finished same day. More

by Average Everyday Normal Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen
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Sep 28, 2022 -

Fort Wayne Toyota responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota; we look forward to having you as one of our valued customers for many more years to come.

September 27, 2022

Friendly and courteous to work with. Appreciated the attention given to my car. Could have been more timely. More

by LJNJJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with our crew. Thank you again for choosing Fort Wayne Toyota; we look forward to having you as a valued customer for many years to come.

September 27, 2022

It was timely professional and very relaxing to come in and get my service done. More

by TEAMLARRY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bennett
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Sep 27, 2022 -

Fort Wayne Toyota responded

We are very happy to hear our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Sep 27, 2022 -

TEAMLARRY1 responded

👍🏿

September 26, 2022

We had the best experience of our life here would recommend over and over Curtis was the best More

by Bensley56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Henderson
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Sep 27, 2022 -

Fort Wayne Toyota responded

Bensley, Thank you so much for your kind words for Curtis, and for taking the time to leave us this wonderful feedback!

September 25, 2022

I have been a FWToyota customer for 31 years. Bought five or six cars and no where else for service. It has always been made right and never felt gouged. More

by BRYAN.J.BERNSTEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A lady service desk employee whose name I am licensed by age to forget
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Sep 25, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Bryan, and we look forward to working with you again.

September 24, 2022

I had an amazing experience with Curtis. He was very responsive got me the exact car I was looking for. I actually lived out of state and he drove the car the ohio for me. Excellent service, More

by cassandra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Henderson
Report | Print
Sep 25, 2022 -

Fort Wayne Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Cassandra, and look forward to your next visit.

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