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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.3
1,154 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,154 reviews

September 03, 2022

When we took the car home. Front Tire was completely flat. There was no nail in the tire. Had to replace 2 tires the next day Because of the flat tire and low tread on both. O More

by TRICIA.BLUM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaun Kelly
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Sep 09, 2022 -

Fort Wayne Toyota responded

Tricia, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 01, 2022

I would come back in a heart beat. Chris helped me out a lot! Thank you More

by C.IVY1978
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker
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Sep 02, 2022 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 31, 2022

Went out of their way to make sure I was happy with the purchase of my new car. Finance guy was amazing to work with! More

by BANDDEE1997
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Burton
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Sep 02, 2022 -

Fort Wayne Toyota responded

Thank you so much for choosing Fort Wayne Toyota! Congrats on your new purchase, and let us know if we can be of any more assistance!

August 29, 2022

Always amazing and timely service at this wonderful business. Truly blessed with the experience and wisdom of this crew. More

by preetijain73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil is always so kind and respectful.
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Aug 29, 2022 -

Fort Wayne Toyota responded

We appreciate your business and our team looks forward to serving you again soon!

August 27, 2022

Excellent service and was able to get the van that we wanted. Shaun was top notch! More

by NCOMSIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Kelly
Report | Print
Aug 29, 2022 -

Fort Wayne Toyota responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fort Wayne Toyota!

August 26, 2022

I had to travel 65 miles away from home to find some decent car inventory in the current car buying climate of 2022. From my first contact with Michael Smith at Fort Wayne Toyota I knew I had finally f More

by DEEBEE_46516
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Michael delivered such a great experience!

August 26, 2022

Working with Damian is always satisfactory as he goes the extra round to explain things and he is pleasant to work with! More

by juanita.mcmeeking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damian, Kris Gordon
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Aug 29, 2022 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota, Juanita, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 24, 2022

car condition falsely advertised on- line , it was given to me with the gas light on knowing I had a 3 hour drive home. surprise oil leak found next day More

by JUSTIN.REED
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos
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Aug 28, 2022 -

Fort Wayne Toyota responded

We're sorry to hear about your experience, Justin, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 24, 2022

Very prompt service for a emergency. We had a potentially serious malfunction and helping us wad their top priority. More

by BSCHANTZ
Recommend Dealer
Yes
Employees Worked With
Jason in service.
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Aug 25, 2022 -

Fort Wayne Toyota responded

Thanks for sharing your thoughts about your experience with Fort Wayne Toyota. We appreciate your business and hope to see you again soon!

August 24, 2022

Sales people are good, but finance people are very pushy and try to sneak extra numbers in your paperwork hoping you won’t notice. Omar is not to be trusted More

by Ak5645
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2022 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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