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Fort Wayne Toyota

Fort Wayne, IN

4.3
1,154 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,154 reviews

May 29, 2022

Michael Smith is the best salesman! He is very helpful and gives you the best customer experience. This is my second vehicle he has helped me purchase. I recommend Fort Wayne Toyota and More

by Genesiskimbriel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar J
May 31, 2022 -

Fort Wayne Toyota responded

Thank you so much for choosing Fort Wayne Toyota Lexus! Congrats on your new purchase, and let us know if we can be of any more assistance!

May 28, 2022

We repurchased the 2019 Rogue from Fort Wayne Toyota after allowing our son to use it as his trade in on a new Toyota hybrid. We agreed to pay an extra $5,000 more than the trade in value. After r More

by FJORTIS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler
Jun 03, 2022 -

Fort Wayne Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jun 03, 2022 -

FJORTIS responded

2603105194

Jun 07, 2022 -

FJORTIS responded

After paying, in effect, over $5,000 to have my car cleaned and 20,000 mile service, I started getting alerts that I need a oil and filter change. Isn't that covered by the service Fort Wayne Toyota said they did when they put the new sticker on my window telling me to come back at 25,000 miles???? Also, when they cleaned my car, they stole my wife's sunglasses from the overhead sunglass holder. This just keeps on getting better.

May 25, 2022

I had a flat tire emergency 15 minutes before the service department was to close, but I pulled in anyway. The service manager and technician were both willing to help me get a new tire mounted and I was sti More

by TOM@FURNEY.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager and technician
May 25, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us, Tom. We work hard to make sure our guests have an exceptional experience. We will share your compliments with our team, and we look forward to working with you again.

May 25, 2022

Loved car, loved price, loved salesman, but denied copies of ALL requested signed documents @ closing! More

by MBYRNE48
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DONT REMEMBER
May 28, 2022 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 25, 2022

Michael Smith was very attentive during my purchasing process. I found the auto that I needed and am very happy that Fort Wayne Toyota could help. More

by MATH9030
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Fort Wayne Toyota responded

It's great to hear that Michael was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fort Wayne Toyota Lexus!

May 24, 2022

Really nice service. Always knowledgable and has always accomidated me in getting in for maintenance More

by LAMBCW01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Wood
May 25, 2022 -

Fort Wayne Toyota responded

We appreciate your business and our team looks forward to serving you again soon!

May 23, 2022

This dealership always takes care of my car. Everyone is polite and the work is done right. The shuttle service is very helpful as well. More

by LINDASBROWN
Recommend Dealer
Yes
Employees Worked With
Damian, in service, Bill, the shuttle driver
May 24, 2022 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota Lexus, your feedback and rating mean a lot to us. We're glad we were able to help,Linda, and we hope to see you again!

May 23, 2022

This Fort Wayne Toyota is have a great service, on time and helpful. I hope they can keep going to give to the customer great service. More

by Maungbu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Goldsworthy
May 23, 2022 -

Fort Wayne Toyota responded

Thanks for sharing your thoughts about your experience with Fort Wayne Toyota Lexus. We appreciate your business and hope to see you again soon!

May 20, 2022

Fort Wayne Indiana Toyota are pretty good and I can recommend them to anybody for people around the area. More

by Isiakawahab2020
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage
May 23, 2022 -

Fort Wayne Toyota responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fort Wayne Toyota Lexus!

May 18, 2022

I was able to drop off and call to check up and they were clear! No complaints and car drives amazing! More

by Rosesims6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
May 19, 2022 -

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota Lexus.

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