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Fort Wayne Toyota
Fort Wayne, IN
1,127 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience!
If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 513 service reviews
October 27, 2025
Last week I made an appt for my 2023 HIghlander to get the 30,000 service completed. I asked for an appointment for this past Saturday and they had a 9:30am appointment that I accepted. While on the pho the 30,000 service completed. I asked for an appointment for this past Saturday and they had a 9:30am appointment that I accepted. While on the phone, I asked how long it would take and he said 2 hours. The service advisor that took my phone call was great! He explained what the 30,000 service entailed in detail. My wife ended up taking the Highlander to the 9:30am appointment and arrived on time. She had planned to wait at the dealership for the two hours that we were told. After three hours, nobody came out to give her any update. The service staff appeared to be having a "carry-in" of BBQ, and the service advisor that checked her in walked by, so she asked if there was an update because she had an appointment she needed to get to and thought she'd have her mom come get her and run her to the appointment. His response was "well you have to be back by 3pm because that's when we close." He volunteered to then finally go back and check on her car's progress. He came back and said another thirty minutes. It took another hour and 10 minutes before it was ready, for a total of 4 hours and ten minutes! Throughout the process the service advisor (DK) never proactively gave her an update nor showed any sympathy. He offered to have her car run through the car wash, but she politely declined due to her time constraint. We've taken our Toyotas there for quite a while ago and they people and service have typically been great. It seems like there are a lot of new faces now and this past Saturday's experience was not close to what we would describe as "great service." More
by andrewyergler
Employees Worked With
April 05, 2023
I have been a customer for over a decade, have serviced multiple vehicles and purchased many vehicles here over that time. What used to be a customer oriented service with friendly, knowledgeable staff and multiple vehicles and purchased many vehicles here over that time. What used to be a customer oriented service with friendly, knowledgeable staff and technicians is now full of young people who have no idea how to communicate beyond the aggressive and completely unnecessary sales they solicit. I have zero trust for their ability to perform even basic services as like all others commenting, everyone is over promised and then under delivered. I have been told so many times that services I have requested and paid for are simply not done. I have reached out many times to the head of the entire service department Kris Gordon and have NEVER heard back, so before you post a canned response to me, don't bother. Your business is only here to suck as much money out of customers as possible without providing them anything. More
by sejenx
Verified CustomerMarch 05, 2023
They have been maintaining my car since I bought it. I trust them to completely look over my car so we are safe . Thank you I trust them to completely look over my car so we are safe . Thank you More
by Margemattson
March 01, 2023
It took more than twice the time to get everything done. Also I don’t understand why I have to pay so much if i’m making payments every month it seems outrageous Also I don’t understand why I have to pay so much if i’m making payments every month it seems outrageous More
by MADDYWOODS2002
March 01, 2023
I have always used this dealership for car service. I have always been very satisfied, and yes, I recommend Fort Wayne Toyota. I have always been very satisfied, and yes, I recommend Fort Wayne Toyota. More
by mspamela49
Employees Worked With
February 28, 2023
Only drawback is the pricing! More discounts than $50 off. Senior discount would be great . More discounts than $50 off. Senior discount would be great . More
by SMJAMES58
Employees Worked With
February 27, 2023
Up to date communication was clear and helpful. Service was straight forward and completed on time. Service was straight forward and completed on time. More
by KDNDDPLUS2
Employees Worked With
February 27, 2023
I took my truck for service and needed 30k maintenance which included alignment. Ever since serviced, the alignment has been off. My truck was swerving to the right everytime my steering wheel was in a st which included alignment. Ever since serviced, the alignment has been off. My truck was swerving to the right everytime my steering wheel was in a straight position. I took my truck there 3 more times but issue is still the same. Its like nothing was done or fixed. I wasted my time waiting and had to take some time off work. I called service center and asked to talk to the manager but the receptionist named Jen said that she would have manager call me. Its been a week and no call from them. I would not recommend them. Technicians don’t seem to be competent. Very disappointed. Spent money for service that did not do good for my truck on top of missing hours at work. More
by Taco20
Employees Worked With
