Fort Worth Nissan

Are you kidding me???? DEALERSHIP RUNS OUT OF GAS!!! It’s true! That is what we were told last weekend. Please read as it only gets better! Or worse in our case. We went to DEALERSHIP RUNS OUT OF GAS!!! It’s true! That is what we were told last weekend. Please read as it only gets better! Or worse in our case. We went to Fort Worth Nissan looking for a new vehicle. We looked at 3 vehicles and test drove 2. The Frontier we test drove didn’t have the right “trim” package so we went inside to discuss the one we would like. We went outside to look around while the salesperson went to “bring” it around. He calls us in and says I want you to talk to the finance person. We both said we don’t want to talk to the finance person, we haven’t even test driven the truck. He said you did - it has the same engine. Anyway we sat down and she pulls out a paper with the “price” of the truck which includes a $2500 “dealer package” that they put on all their vehicles that can’t be taken off. We told her “he may as well not go get that vehicle because we are not paying X amount of dollars. She asked what it would take to get us out the door with that vehicle. We said you can start by taking X amount of dollars off. She wrote down the amount and we said “well that will at least get us to test drive it.” Off she goes and at the same time the salesperson pulls around with the vehicle. It was a good looking Frontier!! All excited we walked out and he gets out and says “oh you can’t test drive it. It doesn’t have any gas and the dealership has run out.” What!?!?!?!? (We all know he could get some gas somewhere, we could see a gas station on the corner) So, we tell him we are going to go to lunch and discuss it. He states “oh let me go tell the finance person.” As we were walking out he runs up and states “you can’t get that car for X dollars” We said “What do you mean? That is what she wrote down.” He said you can’t have it for that. So we asked “then what was the whole thing with the paper?” He states “WE WERE TESTING YOUR COMMITMENT” What??? Well, we ended up buying a fully loaded Nissan Murano at a different dealership! Yes, we spent more than we had wanted to but it’s funny what a test drive will do for someone. We fell in love with it and had to have it. There is our commitment Fort Worth Nissan and the fact we are committed to never walking into your dealership ever!! I also figured out why you add on the dealership package - you have to pay 3 people to give us a price on ONE vehicle! More

Horrible Experience - Please dont go here. f i can give them a 0 star I would. I had a horrible experience buying an altima which I didn't like. My experience was like a nightmare still hauntin f i can give them a 0 star I would. I had a horrible experience buying an altima which I didn't like. My experience was like a nightmare still haunting me. I got an altima SR as a gift for my wife but she didnt like it. So the next day i wanted to return this vehicle but the response from the salesperson or the Manager was you cannot return it. I had to make multiple followups just to learn that i cant do anything once it stepped out of the dealership. Now i am stuck with a a car which i dont like and use but just doing the payments. Please stay out of the dealership as they disown you the next moment you buy a vehicle. There a lot of great nissan dealerships around the town which have great after service and this place is the last in them, please dont go here. More

BEWARE!!!! RUN,DRIVE, or WALK AWAY AS FAST AS YOU CAN BUYERS BEWARE!!!!!! DON’T SAY YOU WEREN’T WARNED!!!!! Found a truck online last Saturday online priced at $28,084 I screened shot the listing that s BUYERS BEWARE!!!!!! DON’T SAY YOU WEREN’T WARNED!!!!! Found a truck online last Saturday online priced at $28,084 I screened shot the listing that showed the stock number and vehicles details. Got there and showed them the information so they could pull the truck around and all the sudden they showed the truck as sold. So we were pretty irritated and about to leave when the sales guy then comes back and says oh, wait it’s nots sold it’s just in our granbury lot. We say okay can y’all go get it while we get the paperwork going? The salesman says sure, so we proceed to get that started until he then comes back AGAIN to say “well, this truck has had some after market ungraded made to it including a lift, larger tires and some sort of fog lighting.” The price is now almost $38K!!!! WTH!!!! We leave, and the next day my husband gets in contact with a friend who has a contact with a salesman at the granbury lot. GUESS WHAT??? YOU GUESSED IT!!! The exact truck we wanted color and everything is at that lot! NOT upgraded at ALL!!! We make a deal all over the phone for it agreed on a price this morning the salesman goes to pull this truck out of the lot parks it in front of his office so we can drive over and pay and pick it up he leaves for lunch with the keys on his desk. Comes back from lunch and the keys are still there but the truck is gone! Those xxx from the FW dealership came and got that truck while he was at lunch and took it back to their lot because they are just NOW going to put the upgrades on it to jack the cost up!!!!! We are unbelievably pissed off! They are absolutely the most unprofessional dealership I have ever dealt with and actually just pretty crappy people! Don’t waste your time!!!!! More

Outstanding customer service I experienced world class customer service at Nissan of Fort Worth by Ryan and his service team. They went over and Beyond to correct an issue. They I experienced world class customer service at Nissan of Fort Worth by Ryan and his service team. They went over and Beyond to correct an issue. They treated me with respect and delivered in the time frame that was promised I would not hesitate when going to Nissan of Fort Worth as I am confident that you would be offeres the same world class customer service as they did for me. I look forward to getting all my service is completed at this location More

Had an excellent experience! I was in need of the perfect car so of course I went into Fort Worth Nissan. The customer service I experienced was fantastic! All the employees from I was in need of the perfect car so of course I went into Fort Worth Nissan. The customer service I experienced was fantastic! All the employees from the salesmen to the management were one of the best I've ever had. My salesman was very helpful and made sure all my wants and needs for a vehicle were met. I will forever go to Fort Worth Nissan for all my future vehicles! Thanks! More

Serious Disappoint and Unnecessary Heart Ache Walked in looking for a car. Was told I was approved for a 2015 Kia Sorento with $800 + proof of insurance before they would allow me drive away with Walked in looking for a car. Was told I was approved for a 2015 Kia Sorento with $800 + proof of insurance before they would allow me drive away with the vehicle. After 5 hours (literally I left at 11:00pm) I signed a contract paid the down payment and drove off. They refused to give me a copy of my contract. (This should have been a red light for me) The next while at work I get a phone call from finance manager telling me I was approved but it needed to be in a lesser cost vehicle. To go online and find something and when I get off we can finalize the deal. About 2 hours later I get a call from the original salesman advising this was not the case and that I needed to bring the car back asap. I arrived and was told they would TRY their best to get me approval and in the meantime i could 'borrow' a car from them and they would let me know asap once i received approval. TWO weeks later I get a call advising that after numerous hits on my credit, they were unable to obtain approval for me. The icing on the cake was that I was pulled over in the 'borrowed' car and was advised the car i was driving was a '2013 Nissan Altima' the plates they put on the car were not only expired but for a 2016 Nissan Rouge. Thankfully the police officer believed me that I was in a borrowed car from the dealership and didnt arrest me for fraudulent plates. I called the dealership where i was reassured that it was a simple mistake and they would email a new set of plates. The next day the finance manager called and demanded the car back and gave me a refund for my $800 down payment. The service there was ridiculous and I have never been treated so horribly in my life. I nearly had a mild heart attack at the thought of going to jail for fraud because of this dealership. More

Sales Manager Reneged on a DEAL! "NO INTEGRITY" I had a good deal approved on a 2017 Nissan Rogue Sport for $17,300.00 + TTL. The vehicle was to be titled in Alaska so there would be no local TT&L. I had a good deal approved on a 2017 Nissan Rogue Sport for $17,300.00 + TTL. The vehicle was to be titled in Alaska so there would be no local TT&L. Kelley gave me the deal on-line. She offered $100.00 less than I offered her. Robert was assigned the deal and we agreed on the price, car, and logistics of my friend in Alaska getting his finance through the local Credit Union. I went into the dealership (drove from Arlington) to make sure we had a deal. The shook and agreed. When they contacted my Friend (on the phone) they went up by $599.00. When he asked, they said it was because he was not using Nissan Finance. Nissan Finance was not part of the deal. When confronted with text messages and e-mails they asked me to come back in visit with the sales manager. I believe his name was Mark. (not sure because he did not offer it and when I asked I can not remember what he said) He led me to a back room alone. When I protested he slammed his pen down on the desk and said "Don't yell at me" "This deal is over" and got up. I did not yell I raised my voice intensity a little because I was shocked at the treatment I was getting. I already have two 2015 Maurano's leased from this dealership yet he was manipulating the situation to blame his lack of integrity and desire to renege on the deal on his customer. I will never walk back in that dealership and will never recommend any Nissan to anyone I know ever again. Not only did they lie, but they embarrassed me in front of my friend who's daughter is working on a mission in Houston for Samaritans purse and was so excited to get her first new car! I just received delivery on a new Lincoln MKX for my wife. I will finish this lease and give the car back ASAP. If you need a good deal and a dealership that puts customers first try Hooks Lincoln and you can talk directly with Kip Hooks. Mark Grabovski is a great sales manager and Amy Jones is a great customer service sales person. More

They damaged my new car 2 times I have owned my 2016 Nissan Sentra for less then 7 months (december 9th 2016 to current June 22 2017) and it has been in their body shop 2 times for I have owned my 2016 Nissan Sentra for less then 7 months (december 9th 2016 to current June 22 2017) and it has been in their body shop 2 times for damage the dealership caused. More

Lying Crocks Nissan of Fort Worth TX is hands down the worst dealership I have ever experienced. Not only did I get lied to my face by 5 different employees from s Nissan of Fort Worth TX is hands down the worst dealership I have ever experienced. Not only did I get lied to my face by 5 different employees from sales managers to finance mangers they pushed my deal through after I told them I didn't want the warranty. Told me I didn't qualify for 0% and it was a favor so I would buy their warranty that they tried charging me $3600 for. After day two and another 3 hours for this niggtmare. What they told me could not be done and took five minutes to redo. I'm so pissed that I take my contact and never once was I told take you or goodbye. Now after I'm home a be calmer I'm looking over the contract and these sorry xxxxx jacked my original price of Gap from $400 to $895. I know it doesn't seem like much but its the principle of the matter that they still after everything they did from the beginning. They Still showed nothing but greed and buyers abuse. I will be refunded the difference in the gap price. More

Horrible experience/deceptive *Buyer beware* Always ask for a cash receipt before handing anything cash over to finance managers. I thought I purchased a 2016 Nissan Rouge on Octo *Buyer beware* Always ask for a cash receipt before handing anything cash over to finance managers. I thought I purchased a 2016 Nissan Rouge on October 1, 2016 and it turns out the finance manager pocketed my $3000 cash down payment and never turned in my application for credit. I pretty much drove a car off the lot for 2 months. No one made me aware of the situation till the middle of December when my first supposed car payment was approaching 12/30. Its not ok that I had to call the General Manager Mark Mefford to ask for clarification. He was completely insensitive and said "it happens". In a nutshell they didn't want to give me my money back unless I had a cash receipt. Yes, things were eventually resolved only because I had to contact the OCCC and opened up a case with Nissan Consumer Affairs. It is unfortunate that I placed my complete trust in a company with a good reputation to only be treated like I was the enemy for a thief they hired. More