Foundation Hyundai

made my appointment and waited 2 WEEKS to take my car in. Since then they have had my car for over a 6 weeks, for a wheel bearing (I CAN GET A AUTO ZONE RIGHT NOW) I called them today and they told me yes th Since then they have had my car for over a 6 weeks, for a wheel bearing (I CAN GET A AUTO ZONE RIGHT NOW) I called them today and they told me yes the part came in but I am 30days back on the list. if I could rate lower I would. they have my car hostage. WORST SERVICE I HAVE EVER EXPERIENCED. More

My car is still at this dealership and has been since September and I will say their communication is horrible. You can’t get my in touch with anyone, YOU have to be the one to initiate the call to get a September and I will say their communication is horrible. You can’t get my in touch with anyone, YOU have to be the one to initiate the call to get any updates. I leave messages and they are left unanswered. Seriously considering just picking our car up and taking it elsewhere as i truly have no idea if they are even working on it since no one communicates. Very frustrated at this point and regret using this dealership. More

Anthony was super knowledgeable and took the time to find us the perfect car (2023 Hyundai Tucson Plug-In Hybrid). Excellent experience and we would absolutely recommend! us the perfect car (2023 Hyundai Tucson Plug-In Hybrid). Excellent experience and we would absolutely recommend! More

Used to be a long-time customer to this place going back to when it was an Autonation dealership. When they were originally on Federal, then when they moved down to Huron and again when they moved back to F to when it was an Autonation dealership. When they were originally on Federal, then when they moved down to Huron and again when they moved back to Federal. Bought our Accent there. That being said, after this last experience, we will never do business with them again. Their communication is nonexistent. My wife had called them to ask for status update on the diagnosis of our vehicle. Our "advisor" Elijah never called back. They did send an email stating what the issue was and for authorization to perform the repair. A little impersonal but indicative in of their reluctance to actually engage with their customers. The first issue comes when they communicate via that system is it didn't convey the fact that one, they would need to order the part in and second, it would take 3-4 business days for it to arrive. That would also run really close to the Thanksgiving holiday. I could've been without a vehicle for 2 weeks without so much as a courtesy call to let me know this vital information. A phone call that would've taken less then 5 minutes. The next day I called to get a simple ETA on how long a repair would take. It took me 30 minutes of back and forth with a nice woman who tried to help me acting as a go between from me to the service department, because no one wanted to speak with me. The first tidbit of information she was able to wrestle from them was that they had to order the part in, but no ETA. I pressed her to see if she could get an actual ETA, like how long it would take for the part to arrive and then the repair. She was unable to get me an ETA from my "advisor" Elijah. I asked to speak to the service manager, she was unwilling to speak with me as well. Again, after 30 minutes of this back and forth she said someone would speak with me and she transferred me, to a voice mail that was full and unable to accept any messages. I called back and we tried that transfer two more times to the same result. Now this was someone who knew I was being transferred to them and still just let it go to a full voice mail rather than engage with a customer. At that point she was starting to understand my frustration. She finally got me in touch with a sales manager, because still no one in service wanted to speak with me. I asked why a sales manager came to be involved in this and he admitted that he has to mediate a lot which I understand fully why that would be. After he got all the details, he found out that yes since the part would take a few days to arrive this close to the holiday it wouldn't be ready until the week after Thanksgiving. So, we had set it up where I would pick up my vehicle and scheduled to drop it back off when the part was ready. All very reasonable and took less then 5 minutes to get sorted once someone was willing to just communicate with me. Unfortunately, when I went to pick up my vehicle things took a turn. They wanted me to pay for the service up front before they ordered the part. I found that unacceptable. I had an experience with another dealership where they ordered a part for a repair that was supposed to take a few days to get, but after 6 months of nothing I gave up. Luckily, I didn't prepay that time, and I am unwilling to take that gamble this time. With their lack of communication, they would never keep me updated anyway. The worst part is, when I go to another mechanic for this repair, they'll still probably need to get the part through the dealership. So, in the end they'll still be rewarded for this "customer service", which is why they treat people as they do. Good luck to anyone who has to get repairs there and needs to communicate with an "advisor". More

Amazing, fantastic customer service, overall the perfect experience for me and Anthony was amazing thanks experience for me and Anthony was amazing thanks More

Wow! I have never been so impressed with an auto service department. I own a 2022 Hyundai Tucson hybrid. I had a warning light that said “refill inverter I have never been so impressed with an auto service department. I own a 2022 Hyundai Tucson hybrid. I had a warning light that said “refill inverter coolant“. I called five dealerships, and received a different diagnosis from each one(if they even bothered to return my call). And, I was told everything from “do not drive the car, but have it towed in ….to… It won’t hurt anything drive at all you want”. When I called Foundation Hyundai, I talked to a “real person”. They asked the right questions, and even ascertained my Vin number. From that they determined that there was a recall on my car, for this particular issue. No one else had figured this out or even tried. I worked with two individuals. Thank you, Donnie and Richard. They knew immediately what to do and proceeded to diagnose fix the problem. I’ve never written a review like this before because I’ve never had this type of exemplary service. I am impressed! Thank you thank you thank you. More