Century Chevrolet - Service Center

This will be the last time I use the service department. In the past they have been slow, but yesterday was a new record. Plus there some idiot walking around that appeared to be some kind of customer servi In the past they have been slow, but yesterday was a new record. Plus there some idiot walking around that appeared to be some kind of customer service person, who walked up to me unsolicited and started an argument with me, what jerk! More

8+ year customer. Staff is friendly, courteous, knowledgeable. Have always had my vehicle serviced here. Confident that my car will get fixed right the first time. knowledgeable. Have always had my vehicle serviced here. Confident that my car will get fixed right the first time. More

Service department essentially 'lost' my vehicle on their own parking lot. Never completed the scheduled service, never had a clue the vehicle was even there. own parking lot. Never completed the scheduled service, never had a clue the vehicle was even there. More

Excellent work as always; Tom and his crew are awesome! Whether it’s tires, engine or transmission, the work is done right and for a fair price. Whether it’s tires, engine or transmission, the work is done right and for a fair price. More

Brought in 2019 Chev Silverado with only 9000 miles with a slipping transmission problem. Left it for a week without a call back. Once I called they said they needed to drive it again (I don’t think they ha a slipping transmission problem. Left it for a week without a call back. Once I called they said they needed to drive it again (I don’t think they had done anything). They finally called and said they “reset the transmission program.” When I went to pick up my truck they tried to charge me $110.00 saying they gave me a discount from the regular price since “updates are not under warranty.” I asked about the Chevrolet bumper to bumper warranty with only 9,000 miles on a brand new truck since the transmission last I knew was still between the front and the rear bumper....They finally dropped the bogus charge acting like they did me a favor. What a scam! Really, you buy a brand new vehicle and they try to scam you out of $110.00 saying the warranty does not cover a transmission issue! Wow, I wonder if Chevrolet knows their Century dealership is trying to fleece their customers? I certainly WILL NOT BUY from Century again. I should have known from the bad customer experience I had when I bought the vehicle! AVOID THEM! More

First time at this dealer and I'll be back! Last Saturday I brought in my Chevy Volt for a recall repair and it also had a major issue with the BECM (Battery Energy Control Module). John in the service depar I brought in my Chevy Volt for a recall repair and it also had a major issue with the BECM (Battery Energy Control Module). John in the service department was great! He told me it could be 7-10 days before the Volt was repaired due to a shortage of hybrid techs. He said it could be done sooner, but he wanted to transparent and up front, which I appreciated. Tuesday (2 days later) he called me and said "You're not going to believe this, but I put it in for repair and a tech tackled it yesterday. It's all done!" I came to pick it up and they had washed it and filled up the tires, even though the repairs were under warranty/recall (I do realize they are reimbursed by Chevrolet for their repair work, but it was still nice to pick it up washed and serviced, and not have to pull out my wallet!) More

Took my 2018 truck for service the tech had trouble with diagnostic and left me with an open ended diagnostic a big decision to make. diagnostic and left me with an open ended diagnostic a big decision to make. More

Tall Tom, work with him. Tall Tom, go to him. Tall Tom, maintenance. Tall Tom, services. Tall Tom, call for him. Tall Tom, end of story. maintenance. Tall Tom, services. Tall Tom, call for him. Tall Tom, end of story. More