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Fowler Dodge
Oklahoma City, OK
649 Reviews
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Showing 649 reviews
January 05, 2016
Run!!!!!!!!! This experience was terrible. I regrettably purchased a 2011 Ford Flex. First, they tried to charge me much more than the vehicle was being offered on This experience was terrible. I regrettably purchased a 2011 Ford Flex. First, they tried to charge me much more than the vehicle was being offered on the website. My husband reminded them that he had spoken to someone earlier about the price online which was 17,000 and that we would not pay the 26,000 that they insanely tried to bring to the table. This was the first of many nightmares to come. It took three hours to come to an agreement on the vehicle because their shoddy inspection of used cars that they try to push off as the best overlooked the bald tires. After trying to convince my husband that they were awesome and in great condition they finally with an attitude agreed to throw them in for free. When we finally go through finance with the worst person on this planet, Ethan, we get out to my car that i think has been cleaned and detailed like most new cars are. NOPE!!! It was a mess and our salesman Scott Renfro tells us that the detailers aren't there so when I come in to get my tires they'll get it taken care of. I come in the next day for tires it takes them a day in a half to put them on and I call three times to Scott to see about my detailing to make sure he doesn't forget. I don't get one call back. I go to pick up my vehicle and leave at which point I make it down the road a mile for him to call me and tell me to turn around and bring it back so it can be cleaned. I sit in the dealership for another hour and all they do is clean the windows and vacuum. which Scott lets me know he did himself. Kid you not....I am then sent off with my fresh vacuum which forgot the back seat and third row seat area but i just want to get as far away as possible. I go to clean it myself and figure out there are missing parts in my car. My windshield wiper fluid will not come out there is not even a sound like it would be clogged it just flat out does not work. I had to go back a week later to sign a contract with a different institution, a higher interest rate, and all. While speaking to Ethan about this matter he informs me that I'm irrational for not wanting to accept the new interest rate. I thought it was about what I thought not about what they thought but i was wrong. It takes them another two weeks to tell me that they need a different reference and I give it over the phone directly to the institution, who was way nicer by the way. Well now that it took them so long to turn in paperwork and everything else that they drag their feet on, I still do not have my papers to pay my TTL which is due today. FANTASTIC! Oh and did I forget to mention that there is oil leaking now...... My husband has purchased two vehicles from here both Dodge vehicles and they were great. But never again will our business go to such incompetence and downright disregard for customer satisfaction. I wish i had had the same experience that others seem to have enjoyed. More
by sagonzalez1
Employees Worked With
Ethan, Eric, Scott Renfro, and service manager
Helpful December 21, 2015
This was the best car buying experience I have ever had. My 2014 Ram 1500 was totaled out from an accident and I needed to replace the vehicle. I dreaded the thought of going through a new car purchase aga My 2014 Ram 1500 was totaled out from an accident and I needed to replace the vehicle. I dreaded the thought of going through a new car purchase again as I just purchased the 2014 six months ago. Everyone I dealt with at the dealership was interested in helping me replace my vehicle to my satisfaction. More
by Skip 01
Employees Worked With
Curtis Smith (salesman), J.T. (sales manager), Shanda Colon (BDC Agent), Robert (Finance)
December 11, 2015
Great Jeep Dealership with Amazing Customer Service After working with David Stanley MWC/Norman and Bob Howard, this dealership was a sigh of relief after a long 2 weeks of car searching. Albert, the sa After working with David Stanley MWC/Norman and Bob Howard, this dealership was a sigh of relief after a long 2 weeks of car searching. Albert, the salesman, helped us get the car we wanted within the price we wanted and even offered free oil changes for 2 years for no additional cost. It was a quick and painless process, which I can't speak for with the other dealerships we had dealt with prior to Fowler. This took no more than 30 minutes from the time we stepped onto the lot, test drove, inspected the car, and signed the offer. He never pressured us to give personal information for credit check before negotiating purchase price. And above all, we were amazed by Robert in the finance department. We were planning to put a large down payment down. He took his time to discuss our finances even though it did not profit him or the company. Pressure was minimal, but information was still conveyed as needed. He had a lot of experience and aided us in completing the sales process. More
by Buyer
Employees Worked With
Albert (Salesman) and Robert (Finance)
December 03, 2015
great salesman Salesman was very nice and helpful. Charlie did his best to make sure we got what we were looking for. Other employees were very friendly also. Salesman was very nice and helpful. Charlie did his best to make sure we got what we were looking for. Other employees were very friendly also. More
by collier1227
Employees Worked With
charlie sabbagh
November 20, 2015
Great Experience I enjoyed dealing with this dealership and with Scott. No pressure, just service oriented. I visited some other dealerships and was very glad to find I enjoyed dealing with this dealership and with Scott. No pressure, just service oriented. I visited some other dealerships and was very glad to find this dealership. More
by jayparkscpa
Employees Worked With
Scott Renfro
November 16, 2015
Fast friendly Great car buying experience! No high pressure sale, our original salesman Herman who assisted us in our first test drive was not available when we ret Great car buying experience! No high pressure sale, our original salesman Herman who assisted us in our first test drive was not available when we returned, Zachary stepped in and completed the sale working with us like we were his original customer! Zachary even took the time to walk us through programming our phones and garage door opener! This experience will make me a loyal customer. Even the financing was quick! Thanks to the entire team! More
by Anderson405
Employees Worked With
Zach and Herman
November 15, 2015
Purchase of Ram 6.4 Hemi 2500 I ordered this Ram through Fowler Dodge. Curtis was my salesman, and my friend Ethan the financial manager. Curtis was extremely helpful and thoroughl I ordered this Ram through Fowler Dodge. Curtis was my salesman, and my friend Ethan the financial manager. Curtis was extremely helpful and thoroughly explained everything that I needed to know about the Laramie upgrades, etc. I was kept informed about the progress of the vehicle's framing. Curtis is extremely knowledgeable about the product he sells, which I particularly find helpful, as I have had less than fortunate experiences in the past with salesmen at other dealerships. People, if you are looking for a Dodge vehicle, go see Curtis at Fowler Dodge. Ethan has been both my initial sales person for the first Ram I purchased at Fowler, and has been the finance manager for the subsequent three vehicles. There is no pressure, he gets the best financial agency to do financing, and sitting in the office with him is simply a relaxing wrap up to the purchase. He is available to answer any questions that I have when I visit there for service or parts purchases. It is with my highest recommendation that I refer any prospective buyer to seek out Curtis for any Dodge purchase at Fowler, and Ethan is completely forthright in the financing part of the purchase. More
by Dave#24
Employees Worked With
Curtis, Ethan
November 08, 2015
Purchasing a new vehicle. The sales staff and management are very friendly and helpful in the purchase of a new vehicle. The location of the dealership is close by and easy to The sales staff and management are very friendly and helpful in the purchase of a new vehicle. The location of the dealership is close by and easy to get to from the interstate highway I 240 and Santa Fe in Oklahoma City. More
by Mydealerreview
Employees Worked With
Al Weigel
November 05, 2015
Fast and efficient and very polite Just bought a 2016 Jeep Cherokee Sport. Was very interested in trying it out after seeing it on-line and reviewing the details. Was met by Curtis S Just bought a 2016 Jeep Cherokee Sport. Was very interested in trying it out after seeing it on-line and reviewing the details. Was met by Curtis Smith at dealership and told him the car I wanted to look at and drive. Loved the car from the moment I started driving it. Was very impressed with the efficiency and care Curtis took in showing me all about the car, inside and out before I drove it. Decided to buy the car that night and was very pleased with how polite Curtis was in helping me get the best deal and how smoothly it all went. And especially the paperwork of the financing of it. Mitch, was excellent and the most pleasant experience I've ever had in the financing department. Although I know they wanted very much for me to buy the car, I never felt the impersonal pressure usually experienced with car salesmen. More
by grandmom6
Employees Worked With
Curtis Smith, Mitch (?)
November 04, 2015
Needs met As soon as we got to the dealership we met Charlie and told him what we were interested in as well as our budget. He showed us exactly what we wanted As soon as we got to the dealership we met Charlie and told him what we were interested in as well as our budget. He showed us exactly what we wanted and we never felt pressure to pay more than our budget allowed, unlike other dealers we had seen. Plus he got us some hot chocolate... More
by raley011
Employees Worked With
Charlie Sabbagh
