Fowler Ford

Take your business where it is appreciated....... I would recommend never doing business with this dealership. We searched online and found them to have the lowest price listed in the Tulsa area. Up I would recommend never doing business with this dealership. We searched online and found them to have the lowest price listed in the Tulsa area. Upon arriving at the dealership, they tried to sell us a higher priced vehicle than the original one we found online first. We had shopped around (online) and knew what the value was of the higher priced car, so we began trying to work a deal on it. They gave us an insultingly low offer on our trade in and an overpriced comeback on their car. We made them a very reasonable offer and they refused, giving us the "best we can do" spill. So then we asked more questions about the original vehicle online with 3 miles on it. They said it was a "service" car and really had approximately 2000 miles on it, saying they hadn't updated their system yet. They seemed to be able to pull up the car's information on their phones quickly, but I guess they believed we were stupid enough to believe they hadn't updated their system on a "service" vehicle that they had put 2,000 miles on? We questioned the manager about this and told him they were just leaving the car as a draw to get people in and then try to sell them another car. He got angry with us and became arrogant and disrespectful........... We left and began shopping around with other Ford dealers. We found the exact same model we had made an offer on and began working a deal with them. We showed them the low price Joe Cooper Ford had online and they called JCF and asked how they got to that price. JCF said they were using all the rebates. Well, two of those rebates could only be used by military, first responders, etc. and another only by college students, but they were including all of them on their online price once again to get people in the door. We ended up working out an excellent deal with our dealer that was $3300 dollars lower than JCF said was the best they could do! We were treated respectfully and our business was appreciated. I later informed JCF of our deal with the other dealer and informed them that we would NEVER do business with them again and certainly would NOT direct any business their way! This dealership lies and treats people like they have never bought a car before, so I definitely do not recommend them to anyone. More

Great Experience! Working with Bradely was a great experience and dealing with the finance department was quick and easy. All around a great dealership and look forward Working with Bradely was a great experience and dealing with the finance department was quick and easy. All around a great dealership and look forwards to working with them in the future.. More

New to the state Everyone who helped was very accommodating given that leasing vehicles is apparently not popular in Oklahoma. This was a new experience for all of us. Everyone who helped was very accommodating given that leasing vehicles is apparently not popular in Oklahoma. This was a new experience for all of us. Genuinely appreciate the efforts of all to learn how to make this happen. More

Purchase of a new Ford Escape Called Peter Marshall and told him I would be coming in to look at the 2017 Escape. He was very polite, imformanty, and took his time to answer a Called Peter Marshall and told him I would be coming in to look at the 2017 Escape. He was very polite, imformanty, and took his time to answer any questions I had. Was a pleasure doing business with him and would certainly recommend him and Joe Cooper Ford to anyone looking to purchase a vehicle. Overall a pleasant experience. More

puchasing a new edge Everyone we encountered was very nice. Pete Marshall kept the whole experience relaxed and actually enjoyable. From sales to finance to tech orientati Everyone we encountered was very nice. Pete Marshall kept the whole experience relaxed and actually enjoyable. From sales to finance to tech orientation,they all seemed like people you would enjoy being around.And the price was pretty darn good too. More

Horrible experience and service at Joe Cooper Ford of Tulsa Wish I could rate Joe Cooper 0 stars! Joe Cooper sold me a F150 and I've always been told don't buy the extended warranty but I did buy the drive Wish I could rate Joe Cooper 0 stars! Joe Cooper sold me a F150 and I've always been told don't buy the extended warranty but I did buy the drive train extended warranty because Charles the salesman talked me into it and made me feel good about having peace of mind about buying a used truck. I should of know he was lying because his lips were moving typical car salesman tactics just to make the sale! After 1 year the transmission started leaking and guess what seal and gaskets aren't covered in the extended drive train warranty. Ford issued a TSB (technical service bulletin) in 2011 because this is a known common problem. My family has bought 8 cars and trucks from Joe Cooper but this F150 is the last vehicle that Joe Cooper will sell to our family and we will be taking our business elsewhere. I hope the $632 to fix the transmission leak not covered in the drive train extended warranty was worth losing our family's business!? Go to Bill Knight or another dealership in the area because you receive HONEST and BETTER service anywhere else! It's a known issue and Ford has a TSB on it: TSB 11-3-25 03/31/11 6R80 TRANSMISSION BULKHEAD CONNECTOR SLEEVE LEAKING TRANSMISSION FLUID FORD: 2009-2010 Expedition, Explorer Sport Trac, Explorer, F-150 LINCOLN: 2009-2010 Navigator MERCURY: 2009-2010 Mountaineer ISSUE Some 2009-2010 F-150, Expedition, Explorer Sport Trac, Explorer, Mountaineer and Navigator vehicles equipped with a 6R80 transmission may show signs of transmission fluid leakage around the transmission bulkhead connector sleeve. ACTION Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Verify the leak is present at the transmission bulkhead connector sleeve. With the vehicle in neutral, position it on a hoist. For additional information, refer to Workshop Manual (WSM), Section 100-02. 1. Disconnect the transmission vehicle harness connector by twisting the outer shell and pulling back on the connector. 2. Remove the transmission fluid pan and allow the transmission fluid to drain. 3. Pull the release tab and pull down on the transmission bulkhead electrical connector retainer. 4. With the release tab down, pull the connector sleeve out of the case/mechatronic assembly. 5. Lube new connector sleeve 0-rings with clean transmission fluid, then install connector sleeve into case/mechantronic assembly. 6. Press up on the tab and lock the outer shell of the transmission bulkhead electrical connector sleeve in place. Make sure that the locking tab is securely locked. 7. Install the transmission fluid pan/gasket and refill transmission fluid refer to WSM, Section 307-01 for refill procedure. NOTE DO NOT TOUCH THE ELECTRICAL CONNECTOR PINS OR THE EXPOSED SOLENOID TABS ON THE TRANSMISSION BULKHEAD ELECTRICAL CONNECTOR. ELECTROSTATIC DISCHARGE MAY OCCUR AND MAY CAUSE DAMAGE TO THE TRANSMISSION CONTROL MODULE (TCM). NOTE BULKHEAD CONNECTOR SLEEVES MAY COME WITH RED OR BLACK 0-RING SEALS. USE ONLY BULKHEAD CONNECTOR SLEEVE THAT HAS BLACK 0-RING SEAL FOR THIS PROCEDURE. More

Awesome experience Joe cooper did a phenomenal job at finding me a Ford Escape that I specifically had been looking for. Austin my salesman made sure to get me the best Joe cooper did a phenomenal job at finding me a Ford Escape that I specifically had been looking for. Austin my salesman made sure to get me the best car possible, and was extremely polite! More

Horrible customer service! NEVER In my life have I left a review, good or bad. But if anyone reads this maybe it will be worth it. We have had our Ford Escape serviced here a fe NEVER In my life have I left a review, good or bad. But if anyone reads this maybe it will be worth it. We have had our Ford Escape serviced here a few times. This past year (april 2016) we took it in for break service. Had our front break pads, rotors, and calipers all replaced to the tune of 871$. Great. It was supposed to take 2 days but a week later we get out car back. Every day they seemed to need a new part in a new state. Whatever. We're forgiving people. While we are there we get a quote for a transmission leak we have going on, they say that will cost 473. Well since we just paid almost 900.. that will have to wait. Well time comes and we go to get that fixed. They refuse to honor the quote they gave us which is written in our hand. Tell us it'll be about 700.. we can never get ahold of the service manager. He seems to never work. They keep giving us the run around. 3 weeks later (!!!) we get our car back with a bill close to 1000$. Again, omg, we're forgiving people but we will never go back. Fast forward to December when the car starts acting up. Drives like I have a flat, right front tire starts smoking. These problems are present and then disappear about weekly over the last month. I finally catch my tire which the inside is GLOWING orange and driving like I have a flat. I'm livid. A mechanic tells me that my breaks are locked, my rotor is ruined and this is a serious emergency my breaks are incorrectly installed. So, I call hateful Tammy at joe cooper ford and ask her how this happens when my car was just serviced there for these items. Tells me my questions are impossible. They may be under warrenty and asks me if I'm at another dealership? (No, I'm at home with my non driveable car). I call Bill Knight Ford who is appalled at what I've been through at Joe Cooper ford. They pull my vin number to see my service record and there is NO service record for my vehicle at joe cooper ford!!!! Thank god I keep my receipt. Bill Knight ford is the the one that informs me I have a warrenty and takes care of me! Upon inspecting The vehicle they told me that the breaks were installed too tightly. People, I'm telling You.. this is a crooked place. Go to Bill Knight Ford! More

Scams, Frauds and Bad Ethics I was involved in an auto accident in my Nissan Xterra and my two year old daughter was in the car. We were both rushed by ambulance to the hospital f I was involved in an auto accident in my Nissan Xterra and my two year old daughter was in the car. We were both rushed by ambulance to the hospital for our injuries. This left me out of work for a long period of time, and only got paid for two days, which was $135. My finance manager, Kevin, explained if I still didn't make a full payment no matter if the car was totalled or not, it would count as a repossession and go against my credit. I asked considering the circumstances could this payment be placed on the end of my note, he said no. Please keep in mind I had been paying CPI, $80 a month to them, and was told by Kevin that if the Xterra was declared beyond financial repair by the insurance, despite paying CPI to Joe Cooper Auto Group LLC. that all my payments would not count however they would get me in a new car as long as I came up with a new down payment. And nothing I gave JCAG would be considered, thats over $6,000 plus CPI payments, and it all counts for 0. Joe Cooper Auto Group is not about the customer. In a time right before Christmas, when I have been involved in a serious accident where me and my two year old daughter were injured. Where I have to advance pay for all our doctor copays and medication, miss work, give up giving my kids a Christmas just to pay utilities, the Joe Cooper Auto Group decides to be humbugs and demand money and tell me if my car is totalled I'm out a car without another down payment and all the money I gave them for a 2005 Nissan Xterra with over 150,000 miles, the $6,000, plus CPI, plus insurance paying off the value of the car, would all be for nothing! More

Bad Tranny Joe Cooper Ford sell cars that have recalls and will not fix the car even with the warranty. My car is a 2012 Ford Focus and this car has a recall for Joe Cooper Ford sell cars that have recalls and will not fix the car even with the warranty. My car is a 2012 Ford Focus and this car has a recall for the transmission. I purchased the car in Nov. 2015 and two weeks after the purchase I had to put it in the shop. Only to learn that the clutches in the transmission are bad and have been recalled. I have been dealing with this recall for over a year now. Today is 12/7/2016 and the car is still not running. It stalls in traffic, jerks sputters you name it. This car had a open recall when I brought is and I was not informed of that. So now it is time to take legal action against these people. I will post my experience on all social media outlets so that no one else will have to go through this. It is about time to call the BBB, Attorney General Office, Federal Trade Commission and an attorney. More