Fowler Ford

This was the worst car buying experience. I went in to Joe Cooper of Tulsa 1/14/12 due to a commercial I seen on TV. There they advertised that all you needed was 2yrs at job and home. When I filled out t Joe Cooper of Tulsa 1/14/12 due to a commercial I seen on TV. There they advertised that all you needed was 2yrs at job and home. When I filled out the online app, I got a call less than 15mins later saying, your approve come see us. I got there and they automatically had me test drive a car without even asking me what I was looking for, Then we get back to the lot and Shawn says lets run your credit, I don't have the best of credit and I knew at this point it would not work. He comes back and says I got you approve for a car @ $12000 with only $1000 down. I was super excited and came back in a wk with the $1000 down, then I found that there was a catch....the car had to have less than 50000 miles, that to was okay. I found the car that would meet the "lenders" standards and drove off 4 1/2 hrs later with a car. 3 1/2 wks later not a word from them about a title or 1st payment and I call to find out that there is no lender and they want $1500 more down to get one or bring back the car. I agreed to bring it back and they would have my down payment on Tuesday. Tuesday turned into Wednesday and then I go to speak with them in person and was greeted my some man, that did not even have the courtesy to introduce himself but did down talk me in such a manor that I was fed up at this point. I was so angry, here I was calling, sending emails, trying to keep the lines of communication open as they should be when it comes to business but this gentleman has now made this personal. A guy calling him self the boss says bring me $500 more and keep the car, but I was done. I got my down payment back Thursday evening and after the turn of events that was most smoothest process of them all. This dealership is very unprofessional and lacks greatly in customer service. More

I purchased a new Ford Truck with Joe Cooper Ford the day after Thanksgiving 2011. I negotiated a trade price, rebates, and interest rate before I took delivery of the truck. I had the truck for almost 30 da after Thanksgiving 2011. I negotiated a trade price, rebates, and interest rate before I took delivery of the truck. I had the truck for almost 30 days when my trade Lien Holder called to say it had not been paid in full. I called several times to the F&I who finally called and said one of the rebates he had given me did not apply. I went and talked to the General Manager about this who said I was going to have to pay $1500 more for the same truck I had for 30 days. I had already purchased accessories for it and had to strip it all off and take it back. I took the finance sheet to Bill Knight, they gave me all the rebates and all the terms on the sheet and gave me a more expensive truck. Beware, I have heard of several others who have had similar instances with this dealership of calling later and trying to get more money or a higher rate. I feel because I did not buy the extended warranty and Gap Insurance I was almost cheated. They tried to cheat me for $1500 I discovered after Bill Knight said the rebates are all still in tact. Beware... More

Kevin was not your typical "used car salesman"... He was very polite, respectful, worked well with my wife. We bought an Expedition which was much larger than her previous SUV, he encour salesman"... He was very polite, respectful, worked well with my wife. We bought an Expedition which was much larger than her previous SUV, he encouraged her to park it, turn it, etc... I was very satisfied with his sales approach as well as the sales managers. I am a very satisfied customer. More

Took car in for service - actually did NOT do the work the first time when they said it was completed - had to return and we caught them - wouldn't even admit they were wrong and tried to rip us off! Wil the first time when they said it was completed - had to return and we caught them - wouldn't even admit they were wrong and tried to rip us off! Will NEVER do business with these guys again!!!! More

After visiting a couple of other Ford Dealers in town looking at F150s, I had made up my mind that all car salesmen were crooks. Jim Rowin is not that guy. He gave me some time to look around without b looking at F150s, I had made up my mind that all car salesmen were crooks. Jim Rowin is not that guy. He gave me some time to look around without being hassled, answered all my questions, and treated me like I was a member of his family. He even paired my phone to the SYNC in my truck! I was quoted a lower price for a truck at another dealer, but because of Jim I paid a little more for alot better service. I recommend everyone to visit with Jim Rowin if they are looking for a new Ford. More