Fowler Ford

I bought a new F-150 Platinum at Fowler Ford, and the reason it was such a pleasant experience for me is that my salesperson treated me like a human being (which is becoming more and more rare these days reason it was such a pleasant experience for me is that my salesperson treated me like a human being (which is becoming more and more rare these days if anyone else hasn’t noticed!) from the beginning. Her name is Jessica, and she answered my internet request/question promptly (another Dealership completely ignored me) and asked me how I preferred to communicate (email, phone, text, in-person) and I said I preferred to text at first, and from that point on, we communicated at my preferred pace via text over the next few days, and when my truck arrived on the lot, she called me (because there were a few details that we needed to work out over the phone) and we set up a day and time to meet and execute the paperwork, establish financing, trade-in details, etc…, and I drove home in one of the sweetest -running, most technologically advanced, feast to the eyes…piece of machinery I’ve ever experienced…a 2022 iconic silver Ford F-150 Platinum. The V8 in this truck is smooth and powerful, and I just love it! So yes, the product is part of the satisfaction, but my salesperson Jessica made it all possible by simply treating me with professionalism and respect, and allowing the transaction to proceed at my pace, with my preferred means of communication. So I definitely give her a lot of credit for the positive review, but the Dealership management as a whole should also get props. Thanks guys!! More

Went into dealership for recalls on vehicle and routine maintenance. Work began on schedule and was completed at the time estimated by the advisor. Routine maintenance was very reasonably priced. maintenance. Work began on schedule and was completed at the time estimated by the advisor. Routine maintenance was very reasonably priced. More

I really like Fowler Ford, I bought my car there I like it serviced there. it serviced there. More

Great communication and work. Have a good crew there, including Cody in the Parts Department. Have a good crew there, including Cody in the Parts Department. More

I took my truck in on a Wednesday and I was told I'd hear back the following Tuesday. I did not hear back the following Tuesday and called the next Wednesday. I was told I'd receive a call back later that da back the following Tuesday. I did not hear back the following Tuesday and called the next Wednesday. I was told I'd receive a call back later that day and didn't receive one till Thursday. I was told I'd have my truck back by the following end of Friday. I did not get my truck back till the next Monday, luckily they left me with less than a quarter of a tank of gas. COMMUNICATION and FULFILLING PROMISES. Didn't even fix the problem. More

Dealer can improve on the following: 1) Ensure that invoice matches the approved repair estimate. Invoice amount was higher than approved repair estimate. 2) Service representative better communica invoice matches the approved repair estimate. Invoice amount was higher than approved repair estimate. 2) Service representative better communicates with customer by phone & provide status updates. No communication was received from service representative. 3) Ensure that car gets cleaned & washed. Car was delivered dirty despite assurance that it will be washed. Thanks! More

Rocky was very good salesman. Not pushy at all, very kind and helpful. Anybody that we encountered was very polite. Not pushy at all, very kind and helpful. Anybody that we encountered was very polite. More

Polite knowledgeable service manager Quick service while I waited Clean comfortable waiting room Overall no complaints I waited Clean comfortable waiting room Overall no complaints More

The service department did an amazing job finding out how to fix an engine error I kept getting on my SUV. The service department was very friendly and professional. I will continue being my business back to to fix an engine error I kept getting on my SUV. The service department was very friendly and professional. I will continue being my business back to Fowler Ford! More

Outstanding service department! I’ve been sending all of my friends and family and they’ve all been happy as well! I’ve been sending all of my friends and family and they’ve all been happy as well! More