Fowler Honda

DO NOT USE FOWLER HONDA, TOYOTA, OR ANY OTHER FOWLER DEALERS!!!! I live in the Norman area and I am thoroughly disappointed, even ashamed, with each and every visit I have had to make to any Fowler deal DEALERS!!!! I live in the Norman area and I am thoroughly disappointed, even ashamed, with each and every visit I have had to make to any Fowler dealer. Here are just a couple examples of the (lack of) quality you can expect from Fowler: 1) Back when gas was near $4 a gallon, my mother-in-law was in the market for a Civic so she came up for the weekend to do some car shopping with my wife and I. We went to just about every Honda dealer in the OKC area, saving Fowler for last on our way home. When we got there and started looking at the Civics, I noticed an entry on the sticker price for $1,000 extra that was labeled "market adjustment" or something like that. I asked the salesman what that was and he told me it was an added charge because Civics were in such high demand at the time! Not one other Honda dealer in the OKC area had any such charge and all of them were willing, and actually did negotiate the price of the Civics. I asked the salesman why they were adding that extra grand on the sales price and he said because they were selling at that price. Also, Fowler's position at the time was here's the sticker price, take it or leave it. Never, in my 42 years, have I seen an auto dealership exhibit such predatory, opportunistic tactics. We left Fowler and drove back to another Honda dealer and got a better deal, and with a much better attitude. 2) Last week, we took our 08 Pilot into the service department because it was making a squeaking noise when it turned a corner. The mileage on it meant that it was out of the manufacturer's warranty. However, we had purchased an extended warranty when we purchased the vehicle (not from Fowler). Alec in the service department was friendly and helpful to my wife when she dropped the vehicle off for repair. They looked at the vehicle for a while and then called my wife to let her know that it would cost $900 to repair it. She said that was fine since we had the extended warranty. They hadn't realized we were still covered by an extended warranty and when we told them they were completely put out by that fact. Alec acted like it was a complete inconvenience to have to be bothered to contact the warranty company, get authorization for the repair and so on. My wife called at 1:30 and was told by Alec that he had called the warranty company and was waiting on a call back. She called again at 4:30 and was told that Alec had left for the day and the person she spoke with said he thought Alec was still waiting on a call back. My wife called the warranty company, was immediately connected to a person, and was told that they had received a call from Fowler but that the call was disconnected and they had never received a call back. The next morning, Alec called my wife and asked her to call the warranty place because he couldn't get through and ask them to call Fowler. My wife called the warranty place again and was immediately speaking with a representative who told her they had not received any further calls from Fowler but it was against their policy for them to call a dealer. I called Alec back to see what the difficulty was. Alec was nothing but impatient, disrespectful, and downright rude to me so I asked if there was a manager there I could speak with. He forwarded my call to Jim the service manager where I left a message. Jim returned my call quickly and was very courteous, he promised to check into the situation. He called my back again after a while and told me he had gotten his shop foreman in on the job and was taking a look at my car. He called me again a few hours later to let me know they had greased some pins on the brake cylinder and that he couldn't hear the squeak anymore and that I could come get the vehicle. Fowler said there was a $30 charge on the repair but they were writing that off. I picked my Pilot up and had my son drive it home. My wife drove the vehicle that afternoon and there was absolutely no change - it still squeaked exactly like it had when we dropped it off. Jim assured me that he had driven it three times and that it was not making any noises. I absolutely believe that Fowler dreamed up $900 worth of repairs when they thought I was gonna be shelling out the money, and then when they found out it was covered by an extended warranty, squirted a little grease on a part to keep from having to work with the warranty company. All of this was done without regard to whether or not my vehicle was actually repaired - which it wasn't. 3) I mentioned Fowler Toyota before so here's what happened with them. When my wife and I were shopping for our vehicle in 2008, we stopped at Fowler Toyota first because my wife loved the Highlander. We found one there that she liked very much. The sales person was extremely nice and helpful but the negotiating process was despicable. I had thoroughly done my research on this vehicle and knew what a fair price was so that was my opening offer. The sales manager (I can't remember his name) came over and basically told me he would take around $500 off the price of the vehicle. I told him I didn't believe that was a fair price for the vehicle and he literally turned and walked away. That was the end of the negotiating - not a thanks for coming in, have a nice day, kiss my xxx, or anything. Nothing but a sense of entitlement, attitude, and a complete lack of concern for the customer beyond the initial meet-n-greet when you drive onto the lot. After this most recent episode, I have had to completely wash my hands of the whole Fowler line of dealerships. We all expect certain things when dealing with car salesman - I get that. But I have never seen such a level of unabashed profiteering coupled with a complete and absolute lack of concern for the customer beyond what they can give to Fowler as I have seen here. Based on my experiences with Fowler's line of dealerships, this sort of attitude and customer care can only originate from the top. Why someone would want to institutionalize this sort of behavior is beyond me. So, for those of you who feel that Fowler has done you right, I would challenge you to think about how much, if any, you weren't right on track with what they wanted. Think hard about how they responded to any level of pushback. Then, do yourself a huge favor and go somewhere else, anywhere else. Personally, I am done with Fowler! More

I love Fowler Honda!!! I have personally purchased 3 new vehicles from them in the past 6 years and would never think of going anywhere else! I will not take my Honda to any other service department, Honda vehicles from them in the past 6 years and would never think of going anywhere else! I will not take my Honda to any other service department, Honda authorized or other. Mike and the guys at Fowler are always friendly and professional! I always get a follow-up call from Leann to insure that there weren't any problems. Dallas and the sales crew are A1! Always give me the best deal and bend over backwards to make my picky husband happy! You are all the best! Its not often that a customer can say that they look forward to their oil changes! Keep up the fantastic job guys!!! More

One Pro and One Con: Our salesman was fantastic. One Pro and One Con: Our salesman was fantastic. While looking at Civics today he was friendly, patient and knowledgeable. However, when nego One Pro and One Con: Our salesman was fantastic. While looking at Civics today he was friendly, patient and knowledgeable. However, when negotiating price with "the closer" the entire experience changed. The price negotiator lied several times, and became very hostile when we showed a competing price from a different dealer. He questioned our ability to get the competing price and then gave us an incredibly high quote on the vehicle. He did not leave the negotiation with a "let's stay in touch" attitude, but just gave us a high price and shook our hand. More

We do not like the typical back and forth "let me talk to my manager" type negotiations, so we decided to use the internet sales department to negotiate a price in advance. Matt seemed nice through email cor my manager" type negotiations, so we decided to use the internet sales department to negotiate a price in advance. Matt seemed nice through email correspondence, however the dealership showed their true colors when we showed up to purchase. We drove from Edmond (25+ miles one way), relying on Matt's assertion that his manager had approved our price (out the door, including all doc fees, etc.) on each trim level we were interested in. The only thing left to do was to decide between two trim levels of the Honda Accord. We decided to purchase the ex-l model, and our salesperson disappeared for a moment, only to return with a paper and a sob story showing us how much he was losing on the transaction. I had done my research and knew that not only was this "invoice" significantly higher than their true invoice cost, but also didn't reflect the further savings that could be realized from the factory to dealer cash on this model. It turns out that there was some miscommunication and of course we must have misunderstood that the quote was for the ex only without leather. I don't believe it for one second. Selling cars is what these people do professionally, for a living. The confusion was intentional and designed to get us in the showroom and wear us down. My dad has an email with the price quote and he made a subsequent phone call, both of which explicitly mentioned the ex-l with leather. I should have known this would happen when I saw the add-on to the sticker, which detailed charges for such things like the sunroof spoiler (~$200), nitrogen filled tires ($100...how do they sleep at night!?!). The total extras added up to nearly $900. The only thing these people are good for is funny commercials. I would not recommend this dealer to anyone. These people are the stereotypical auto dealer xxxx who give the profession a bad name. After they had wasted more than two hours of our time, we left the dealership at 730 PM, calling Bob Howard Honda on the way back. I spoke with a salesman for 10 minutes detailing what I wanted, and how much I wanted to pay. He called me back in 5 minutes, saying he had our car in stock and agreed to the price that Fowler called impossible. We were at home with our car before the dealership closed at 9PM. This was the exact same car we saw at fowler...same color, same trim level. At least we were compensated $15 for the gas we wasted. That perhaps justifies my rating of 1/5. Otherwise it would most certainly be zero. More

Called to inquire about an advertised vehicle - 2007 Accord VP, and was told that they had them. When we arrived, we were told that they didn't have any VP's. Very frustrated that we had driven several Accord VP, and was told that they had them. When we arrived, we were told that they didn't have any VP's. Very frustrated that we had driven several miles for no reason, we asked why they lied over the phone? ..... Um, it "wasn't their ad"....?... "they just run the ads to get people in the door"....The finance manager said that the salesperson was new but was doing exactly what she was told to do in lying to us.... Anyway, the 'old bait-and-switch' kicked into gear and they showed us the more expensive LX. We were there for the VP. They told us that we could test drive the 2007 LX and they would show the difference in it and the VP that was due in. We liked it and decided to buy the VP. When we went into the office we were told that the VP we thought would be in in a fews day would actually be in in about 3 weeks. We got very angry and left. Of course they tried to talk us back into buying the more expensive LX for the 'internet price'. We declined. My husband said that he would if they lowered it even further. They said that they couldn't do it. We left. They called us 3-4 times that evening and into the next day to come back and make a deal. They had talked to the boss and got approval on the amount we offered for the LX. We decided that we would take the deal on the LX because we still had confidence in HONDA eventhough Fowler had given us the runaround. We drove back the next day to pick up the car. Now, the slimey finance manager proceeded to run our credit to leverage financing, eventhough we had secured a loan thru our credit union. He told us he could get us better rates but of course was more interested in selling insurance/ service agreements, etc. We said 'no'. He finally gave up, left the room and had another finance manager come in who started the process over completely as though we had just walked in.......We told her that we were tired, had spent enough time in their office and advised her to complete the transaction so we could go home. She was very personable and friendly and apologized for the really bad experience we had with the dealership and promised to 'send us something really nice in the mail'..... Well a month later..... Good thing we aren't holding our breath.... I contacted our insurance agent to add the vehicle and discovered that we were delivered a 2006 LX and not the 2007 we test drove and thought we purchased. Of course with all of the drama and confusion with the switching of the finance managers, we didn't the double-check paperwork or think to ask. We CLEARLY had given Fowler Honda way too much credit in thinking that they are a reputable dealership. Who knew that they would be so dirty?!!! AND, when we received the payment book this weekend, I discovered that the financing was not secured by the institution we were told it had been approved thru. It was some bank in Chicago that we had never heard of! NOTHING, BUT NOTHING FOWLER HONDA SAYS SHOULD BE BELIEVED!!!!! They lied to us at every turn. It's certainly no fluke when you experience so many lies from different people one business operation. It's obviously "business as usual". I'm frustrated and angry that I wasn't better prepared to deal with the low-caliber of people that Fowler employs to do business their way: The people at Fowler Honda lie effortlessly while they smile and look you straight in your face; the "slick willie" liar of a finance manager with "The Purpose Driven Life" propped on the end of his desk (I hope one day they'll read it and learn what it means to have character.). The people at Fowler Honda, when caught in a lie, will look you as if to say, "what's the big deal?"..... These people have absolutely no concept of 'integrity'. I really used to think car salesman got a bad rap. But Fowler Honda more than lived up to the most worst perception of the proverbial shady car dealer. BEWARE!!!!! More

Bought a new 2003 S2000 from them. They wouldn't let me test drive it before hand. I knew i wanted the car, so went ahead with the deal. The finance guy was pathetic. He tried to sell me on a balloon note, test drive it before hand. I knew i wanted the car, so went ahead with the deal. The finance guy was pathetic. He tried to sell me on a balloon note, that he characterized as creative financing. He never would admit it was a balloon note, even after i asked to see the paper work and the paper work clearly revealed it was a balloon note. He said i just didn't understand financing and he had sold this same deal to his mother!! Boy, he must not like his mother because she is going to be mad when the balloon comes due! Do not buy from this dealer. More

was pressured to test drive different car than we went to look at,<br>tried to take car back several times and were encouraged to keep <br>it one more day. when we demanded our car back they were upset<br>wi look at,<br>tried to take car back several times and were encouraged to keep <br>it one more day. when we demanded our car back they were upset<br>with mileage and were rude. had every intension to buy until they <br>called my employer and said we refused to return their car. luckily <br>same thing was pulled on my boss, have also been told of similar incidents, onlyshop here if you enjoy pressure and hassel, females avoid entirely More

My son is a Student at OU. We live in Tulsa. He broke down in I-35 late at night on a Friday. Mike the Sales Manager was very helpful in letting the car get towed to the lot. Mike Mullins in the Service down in I-35 late at night on a Friday. Mike the Sales Manager was very helpful in letting the car get towed to the lot. Mike Mullins in the Service Department was very helpful in getting the car into service on Monday, get an diagnosis, and making quick, specific reccomendations, and having the car ready in less time than anticipated, so my son can get the car to come home after finals. Everyone was very friendly, helpful and courteous, and helped what was a very difficult and costly situation bearable. More

Bought two new Hondas here, and each time was ripped. Tried to work with customer service supervisor, who turned out to be a sales supervisor. Once he made the sale, he was not interested in helping me Tried to work with customer service supervisor, who turned out to be a sales supervisor. Once he made the sale, he was not interested in helping me with my issues and concerns. Called Honda admin. offices and complained. Do not buy from Fowler, they are not customer service oriented. Then they brag they sell 200 new Hondas a month. Will not trade there again. More

Went to buy a car from this dealership and was told they had the car we wanted. Leslie Taylor was a wonderful saleswoman. We agreed to a price and went into the finance department which was a horrid exper had the car we wanted. Leslie Taylor was a wonderful saleswoman. We agreed to a price and went into the finance department which was a horrid experience. We finally got the entire deal worked out, and the dealership never found my car. The end result is they gave us our paperwork back and never found the car they had said they had found and was going to have for us almost a week prior. This dealership never appoligized for the experience or tried to make it right. What and awful experience. Buy all your Honda's elsewhere. More