Fowler Honda of Longmont

Between 2004 and 2017, we purchased or had delivered (via Honda employee purchase), four Hondas with Frontier (now, unfortunately, Fowler) Honda. We had many service visits with Frontier and were always trea Honda employee purchase), four Hondas with Frontier (now, unfortunately, Fowler) Honda. We had many service visits with Frontier and were always treated fairly. Our two experiences with Fowler Honda gives us little confidence that future vehicle purchases or service appointments can be trusted. Here's a list of our concerns. In April 2021, we had Fowler change our oil. Even though we asked that the tires not be rotated, we were charged for it anyway. During that visit, we were told, and the paperwork indicated that the CR-V's battery was failing and should be replaced. Since April 2021, we monitored the starting performance of the CR-V and decided to NOT replace the battery. When we had Fowler change the CR-V's oil on January 13, 2022, the report indicated the same battery was fine. Okay, we're not a battery experts, but we really do not think batteries get better with age. How can Fowler press us to replace the battery in April 2021 (warmer month), and then tell us it is fine in January 2022? When checking in for our January 13, 2022 appointment, we presented a 10% off oil change coupon to the service representative. He took the coupon and left us with the impression that it would be applied to the bill. Along with the oil change (again, we requested no tire rotation) and one minor interior plastic cover that was loose, it took two hours for an "Express Oil & Filter Change." My text to Diego for a status went unanswered. Yes, we should have checked the bill more closely before signing, but the 10% off coupon was not applied. Yes, we probably could trek back to Fowler to get our $6 back, but, really? Lastly, and certainly not completely in Fowler's control, we actually wanted to test drive a CR-V hybrid during the service appointment. However, no inventory and no offers of help from sales made the two-hour wait seem longer. These concerns were sent to the Service and Sales Managers. I have not received contact from either. We will be taking our Honda business elsewhere. More

Well General Manager, you NEVER bothered to contact me with all the concerns I had, and Chris, you as a Sales Manager pretending to be Clay and take my call and take a message. Oh and Derek the Service Ma with all the concerns I had, and Chris, you as a Sales Manager pretending to be Clay and take my call and take a message. Oh and Derek the Service Manager, I will take your advice and never come back. Your dealership has failed as a whole and I will not hesitate to post a review about your shoddy business practice and ethics. Fowler Honda is a negative mark for the Honda name! Horrible all the way through. Derrick you did not forget to write the problems you checked on the paperwork, you just did mot check them! 3rd time in for the same problem = the lemon law! Could mot be more disappointed in a dealership and Fowler Honda takes the grand prize. More

Went to trade in my car. With the notion I didnt have the best credit 572, I understood it would be a challenge. The salesman was great personable and patient. The finance dept on the other hand grille the best credit 572, I understood it would be a challenge. The salesman was great personable and patient. The finance dept on the other hand grilled me about my debt, and itemizing with detailed questions Kept me around for 3 hrs. Left them with my financial past and future in their hands. With NO regard to customer service they never followed up. Waste of time. I'm well aware of my situation. If I wanted to be grilled about my credit, which is NOT THEIR JOB. I would have applied for a home loan. Cars are over priced now that I've looked elsewhere. BE CAUTIOUS More

Purchased a 2021 Accord here got me a great percentage and were incredibly helpful with anything needed. and were incredibly helpful with anything needed. More

There were numerous things that went wrong with this experience. We called in to schedule the transmission and rear differential fluid change and noted the specific maintenance miner number displaye experience. We called in to schedule the transmission and rear differential fluid change and noted the specific maintenance miner number displayed in our vehicle for their reference. We informed them that part of the noted maintenance minder included engine oil/filter change and an air filter change but that we had already done this, and it was not needed. The first issue occurred when the vehicle was dropped off and we were informed that we were scheduled for an engine oil/filter and air filter change. We quickly got this corrected and were given a reasonable estimate for the correct work and a time estimate of about four hours. While we were waiting for the work to be done, we were contacted to inform us that the initial estimate was in error due to our vehicle having a nine-speed transmission and the new cost would be nearly twice the original estimate due to the extra labor involved. We were already committed and didn’t have time to back out this late so agreed to move forward. To add to our frustration, they were calling a number associated with our account but not the one that was left when the vehicle was dropped off (a mobile number), adding large delays between them contacting us and us getting back in touch with them. We were called after two hours had passed since dropping the car off to be informed that the work was done. Upon arriving to pick up our vehicle and getting the final bill, the total was almost $100 above even the higher, second estimate we received. This didn’t make sense as the extra cost was supposed to be due to the extra labor, but the work was completed in half the time expected. Maybe this was due to lower overall volume in the garage, but this was neve explained. We asked to speak to a manager about price difference and were told that one was not available but would get back to us. We did not hear from a manager so called in the next day and were again told that one was not available, and we would be contacted the next day. We gave them two days after this attempt before calling in again and getting the same story. To date, we still have not heard from a manager but have been contacted multiple times about scheduling additional services. We will absolutely not be going back and would recommend others avoid them if at all possible. More

Since the change to Fowler, each interaction with the Service Department has been negative. The one time I actually got an appointment, they over-charged me & did not honor coupon from Frontier Honda (pr Service Department has been negative. The one time I actually got an appointment, they over-charged me & did not honor coupon from Frontier Honda (previous owner). Since then, my requests are never responded to. More

Neither Chris nor Khalid bothered to respond to my email nor voice mail all day to say we are accepting their offer. At end of day, I finally got a live person on the phone who said the car had been sold. S nor voice mail all day to say we are accepting their offer. At end of day, I finally got a live person on the phone who said the car had been sold. Such a huge waste of my time. POOR CUSTOMER SERVICE!! Khalid was very nice until he no-showed. Chris is in the wrong business; unimpressed. More

Roberto Rentería was GREAT! Roberto Renteria in sales was very professional and knowledgeable about the product. We also met Eric (Manager) and he was very polite. We are very h Roberto Renteria in sales was very professional and knowledgeable about the product. We also met Eric (Manager) and he was very polite. We are very happy with our experience. More