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Fowler Volkswagen of Norman
Norman, OK
364 Reviews
Our Mission is simple. To enrich the collective experience — in our shop, in our community, and in our state.
Fowler Auto Group has been locally owned and operated in Norman, Oklahoma for almost 40 years. From its start as a small shop located in historic downtown Norman, the family business has grown to a five-store operation across Oklahoma and Colorado that employs over 400 people. The family has now seen three generations work to continue its success in the auto industry.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 364 reviews
June 05, 2026
The waiting area was clean, but none of the charging ports worked. Service time took longer than expected for an oil change and tire rotation. Was there over 2hrs. ports worked. Service time took longer than expected for an oil change and tire rotation. Was there over 2hrs. More
by Denifaye70
Verified Customer
June 05, 2026
Most excellent! I love the service i receive each time I'm there. Your customer service is spot on I love the service i receive each time I'm there. Your customer service is spot on More
by SWANSONM207
June 05, 2026
Fowler VW has been easy to work with. Communication has been clear and I feel well informed each step of the way. Communication has been clear and I feel well informed each step of the way. More
by ANNA.R.LYLES90
Employees Worked With
June 05, 2026
One of the top dealer services I have ever used and there have been many over the last 50 years. From the drive in to the drive or everything was 5 star have been many over the last 50 years. From the drive in to the drive or everything was 5 star More
by don.e.o
Employees Worked With
August 24, 2025
What's with the new found douchery attitude among your staff members? Since when the meaning of Volkswagen changed to, "we think we are too good for you?" I own a 14 years old VW that I've been planning staff members? Since when the meaning of Volkswagen changed to, "we think we are too good for you?" I own a 14 years old VW that I've been planning to upgrade for a while, but after been treated like I'm underserving of owning a newer one and disrepected by some dismissive jerk, I think I'm done with you. Idiots who can't or don't want to explain what's included in a quote and others who think they can push excessive mark ups if you accept their lunch bribes, it is too much for ne. I don't like dealing with drifters and liars and seems to me all you have for staff. Made me drive 80 some miles to waste my time. I would not recommend this place to anyone!!! More
by mayaguez
Employees Worked With
Miranda, Nick Chapman
January 04, 2025
Don’t waste your time with this dealer. Made an appointment to test drive two vehicles. I live 30 mins away (hour round trip). I get there and they do not let you test drive unless you agre Made an appointment to test drive two vehicles. I live 30 mins away (hour round trip). I get there and they do not let you test drive unless you agree to their OTD price, prior to even being able to drive the car. Oh and ask them about their $2k+ in dealer addons. This isn’t 2020-2023 anymore. These dealerships need to figure it out before their 2020 profits run out and they close their doors for good. Waste of time and effort. Trust me, there are better dealerships out there. Fowler dealerships use to be great before 2020. More
by kennethcalk
Employees Worked With
Dusty and some other guy
March 21, 2021
Just to follow up my yesterday's appointment to let you know that the recall service that I was scheduled to do WAS NOT done and the alignment service that was also scheduled to do made my car even worst t know that the recall service that I was scheduled to do WAS NOT done and the alignment service that was also scheduled to do made my car even worst than it was before. I waited there for seven hours and nothing was done in my car or was poorly done. I have been a loyal customer since 2018 and the last two times I was there the service has decreased in quality. My situation yesterday was a tremendous disrespect with a customer. The employee who assisted me yesterday was really rude and impolite. I will looking for another dealership to take my business from now on. The employee, I believe his name was Jacob, lied to my face at the end trying to convince me that the recall was a two day job. It was NEVER brought to my attention before, it is not in the appointment email or on the text message I received confirming the appointment. In the email, it even says that the "the client will wait while the service is performed", unless someone expected me to sleep in the dealership, it was never a two day job. So I lost trust and confidence on Fowler VW Norman and I will not go back there and I will make sure that none of my friends make the same mistake that I did. More
by Alexandre
Employees Worked With
