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Fox Ford of Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.8
907 Reviews
Call Dealership (773) 687-7800
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2501 North Elston Avenue

Chicago, IL

60647

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Showing 907 reviews

May 09, 2024

The QuickLane was quick. The waiting area was pleasant and I was kept up to date on progress. Every employee was helpful. More

by gseppala
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique
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May 10, 2024 -

Fox Ford of Chicago responded

Thank you for sharing your positive experience with Fox Ford Lincoln's QuickLane service! We are thrilled to hear that you found our service quick, the waiting area pleasant, and our employees helpful. We strive to provide top-notch service to all our customers, and we're glad to hear that we met your expectations. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Fox Ford Lincoln! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

Helpful
May 06, 2024

As always Grant was amazing and made the experience very positive. He is professional and communicates status very clearly. More

by Nmatic60601@hmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
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May 08, 2024 -

Fox Ford of Chicago responded

It’s great to know that Grant provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

Helpful
May 04, 2024

Fast lane appeared crowded when I pulled up but the team checked me in surprisingly quickly and it was a normal amount of time for routine oil change. I was kept updated by text and everything went well., More

by cgwglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee
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May 06, 2024 -

Fox Ford of Chicago responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Lincoln, we value our customers and we look forward to seeing you down the road. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

Helpful
May 04, 2024

I felt that the representative that I had was very professional. Got right down to business got me in and out quick. Was very happy overall with my fox forward experience. More

by M_barrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Coleman/ cashier April
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May 06, 2024 -

Fox Ford of Chicago responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Ford Lincoln. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

Helpful
April 27, 2024

This dealership has always been very accommodating. They need to all be on the same page though regarding when an appointment is needed or not needed. More

by Paulie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris
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Apr 29, 2024 -

Fox Ford of Chicago responded

Thank you for taking the time to provide this feedback, Paulie. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

Helpful
April 26, 2024

Ruben Garnica is the best, very professional and informative. I was in and out with the best deal. I’m very happy with my purchase come see Ruben on your next purcchase. More

by rochelle150_rodri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Garnica & Sam Hammad
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Apr 29, 2024 -

Fox Ford of Chicago responded

Thank you for this amazing review and shoutout for Ruben! We really appreciate your business, Rochelle. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

Helpful
April 25, 2024

Boris's communication was excellent and prompt. The service I experienced was great. The car runs wonderfuly now. More

by copyrat001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris
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Apr 25, 2024 -

Fox Ford of Chicago responded

It’s great to know that Boris provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

Helpful
April 21, 2024

At Ford you get professional, courteous, and timely service. You can tell Ford trains and has high customer service standards. More

by Chgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Lopez
Report | Print
Apr 23, 2024 -

Fox Ford of Chicago responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

Helpful
April 13, 2024

Prompt service and was done as promised on time. I have been using this dealership for all the routine maintenance for over 6 years now and will be coming back. More

by Gabby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey
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Apr 15, 2024 -

Fox Ford of Chicago responded

Gabby, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

Helpful
April 04, 2024

Outstanding service…Oscar was fantastic…the entire experience was excellent…very easy from beginning to end More

by jeffpeterson34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Canizales
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Apr 05, 2024 -

Fox Ford of Chicago responded

Congratulations on your new vehicle, Jeff. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Oscar was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

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