Fox Grand Traverse Ford

TERRIBLE EXPERIENCE! Avoid this dealer at all costs! I purchased a 2022 f150 for over $40k here. Before I came in from out of state I asked if the vehicle had been smoked Avoid this dealer at all costs! I purchased a 2022 f150 for over $40k here. Before I came in from out of state I asked if the vehicle had been smoked in. I was told “never.” I picked up the car and brought it back, but when I got to my warmer climate the smell appeared. It wreaked of cigarette smoke! Turns out the dealer detailed it and temporarily removed the smell, but the heat brought it back. They even admitted that they have “lots” of these smoker trucks that they do that to. The GM refused to resolve the situation, and the used car manager told me that I couldn’t return it within their 14 day return window even though I had only picked it up 6 days before. To make it worse, the dealer reported maintenance (an oil change) to carmax that was never actually done. Beware! More

We waited till the last minute to upgrade our vehicle before having our twins. We worked with David Bigger and had a great experience. He let us test drive our vehicle for the weekend which was nice sinc before having our twins. We worked with David Bigger and had a great experience. He let us test drive our vehicle for the weekend which was nice since we wanted to install our car seats to make sure everyone would fit. I highly recommend David and also the Ford Expedition! We have loved our Expedition! More

Easy to work with and they gave me top dollar for my trade in for my truck. trade in for my truck. More

I'm impressed with Lisa Mihalic and other staff members who help me manuver through a difficult trade. My solo trading experience was professionally handled and provided me with a smooth transact members who help me manuver through a difficult trade. My solo trading experience was professionally handled and provided me with a smooth transaction. Due to an unfortunate health situation my husband, the professional car gerue, did his input by proxy. I feel I have met all of our needs. It should be a solution to all our needs. Thank you all. More

I currently have my vehicle in there they’ve had it for over a week they said they were going to start on it I dropped it off on Friday they called me on Monday tell me they had to get parts then they call over a week they said they were going to start on it I dropped it off on Friday they called me on Monday tell me they had to get parts then they called me again and said it wasn’t ready then they called me back and said more things were wrong now the bills up to $4000 when they gave me a quote begin with a 2900 I don’t know what’s going on with his Ford dealership and I would never take my car there again never have a service there again and will never buy a car from them More

Oil change sucks put the wrong weight oil in my truck. .truck is used for towing. They put smi synthetic instead of full synthetic. Was supposed to get a call back here it is a week later and no phone cal .truck is used for towing. They put smi synthetic instead of full synthetic. Was supposed to get a call back here it is a week later and no phone call to see what is going to be done. More

They were very responsive and professional. During purchase, the process was very easy and quick. Clean showroom, very friendly staff. During purchase, the process was very easy and quick. Clean showroom, very friendly staff. More

All the paperwork was ready before arrival and the buying experience was quick and painless! experience was quick and painless! More

I purchased a rather new car at the end of last year from Fox Ford. And having to bring it in for an oil change and recall maintenance has been one of the worst experiences I’ve ever had. They claimed to no Fox Ford. And having to bring it in for an oil change and recall maintenance has been one of the worst experiences I’ve ever had. They claimed to not have a loaner for me to use while my car was in service. So they directed me to a rental agency which is fine except for having to explain multiple times to the same people how I was not going to have to pay for the rental because Fox Ford didn’t have a loaner available. And then the confusion of the whole process has been ridiculous. I’ve had to call the rental agency and Fox Ford multiple time to ensure that I don’t get charged for the rental. I feel with the amount of money I paid for this vehicle and it being a recall maintenance issue the dealership should have taken care of the whole mess. Not to mention whenever I walked in the building I got just a terrible vibe from everyone working there. Almost like they thought “we already got your money for the car so I could care less about how we service you”. Pretty bad for such a big corporation. More