Fox Toyota

I purchased a new Prius V on August 31, 2012 from Tim Maxwell. It was my first foreign car and my first hybrid, and he was VERY helpful in explaining some of the finer points and helping me to set up the Maxwell. It was my first foreign car and my first hybrid, and he was VERY helpful in explaining some of the finer points and helping me to set up the individualized settings. The following week, the service department installed my hitch for the bicycle carrier, and I was set to go. I LOVE my new car and am extremely satisfied with the service I got from both the dealership and from Tim. More

Mike was very knowledgable about the product. He followed up with me with e-mails and phone calls while we were going through the process of leasing the car, so all of my questions were answered very quickly up with me with e-mails and phone calls while we were going through the process of leasing the car, so all of my questions were answered very quickly. He knew I was looking at other vehicles in the beginning, and was not at all 'pushy.' The woman I worked with to sign the papers was also very friendly and helpful. They offered me top dollar for my trade in, and had the lowest lease price of any of the cars I looked at in that price range. Overall, my experience at Fox Toyota was excellent, and I would recommend it to anyone looking for a car. More

Mike was very friendly and helpful. He always make my visits pleasant and quick. I am totally happy with his service. Thank you Mike!d visits pleasant and quick. I am totally happy with his service. Thank you Mike!d More

My family and I have both bought and serviced our cars here for the last 10 years. Their prices cannot be beat and we shopped all over town prior to choosing Fox. Had a great experience with Chris, the sa here for the last 10 years. Their prices cannot be beat and we shopped all over town prior to choosing Fox. Had a great experience with Chris, the sales manager, as well. More

We just purchased an used 2010 Toyota Camry with 26K Mileage car from this FOX Automotive dealership, and Dave Gottschalk was the salesman. We'd like to highly reccomend Dave, an 'excellect' person, Mileage car from this FOX Automotive dealership, and Dave Gottschalk was the salesman. We'd like to highly reccomend Dave, an 'excellect' person, and this dealership in particular. Price was great, and the quality of the CAR is just outstanding. Very friendly people. His Manager was also a great person. Yes, we are very satisfied with Dave and with this agency. - Neil Ray More

we bought our new Toyota Sienna and this dealership gave us one of the best deals. Tim Maxwell is a great guy to go to. He made our experience so memorable. He is calm and a great sales person. We will def us one of the best deals. Tim Maxwell is a great guy to go to. He made our experience so memorable. He is calm and a great sales person. We will definitely go for our next vehicle at this dealership. More

I went in with my 1999 Rav4 for service but the amount of work and cost pushed me toward replacing it - zero percent financing was a big draw - Tim met (or exceeded) the Costco price and I was very pleases w work and cost pushed me toward replacing it - zero percent financing was a big draw - Tim met (or exceeded) the Costco price and I was very pleases with everyone I dealt with in my new car purchase. I don't remember everyone's name but they even covered the cost of the estimate for repair at the service department. I have been using Fox Toyota for a very long time and would recommend them to anyone interested in a Toyota. More

Shopping for a new car is very stressful, even more so when its a Hybrid. Mr. Maxwell made this buying experience a positive stress free purchase. This coming from a new Prius owner that drove over 100 mi when its a Hybrid. Mr. Maxwell made this buying experience a positive stress free purchase. This coming from a new Prius owner that drove over 100 miles,do yourself a favor and go see Mr. Maxwell at Fox Toyota. More

I am not one for car shopping, had a accident and needed a new car. Worked with Tim Maxwell over the internet, and he was amazing quick with pricing and to answer all my questions. I would tell anyone who h a new car. Worked with Tim Maxwell over the internet, and he was amazing quick with pricing and to answer all my questions. I would tell anyone who hates shopping for a new car to call him, he takes the pain out of shopping. Very happy and a Fox Automotive customer for life thpanks Tim. More

Absolutely do not trust this dealership. I searched Absolutely do not trust this dealership. I searched five states for nearly three weeks to find a really clean late-model Prius. The car at Fox Toy Absolutely do not trust this dealership. I searched five states for nearly three weeks to find a really clean late-model Prius. The car at Fox Toyota in Rochester Hills, MI appeared to meet my requirements - clean Carfax, good maintenance record, low mileage, Toyota Used Car Certification, etc. Because I live 250 miles from the dealership I spoke to the sales person by phone. The sales person assured me the car was in “like new” (his words) condition. Based on this information, and some general photos of the car sent to me by the salesman, I drove 4+ hours (I live in a different state) to look at the car. Problem #1 – When I arrived it was obvious the salesman had not been honest as the car had sustained damage to the front bumper. There was a 10” long scratch/dent and separate dimple. The sales person assured me a damaged car would never pass the Toyota Used Car Certification process. Because I had no interest in purchasing an obviously damaged car the dealership agreed to have their collision center replace the bumper skin with a NEW one. Problem #2 - Several days later the dealership called stating the new bumper installation was completed. When I arrived at the dealership the front bumper looked new (no, I didn’t crawl under the car to examine the bumper). Based on the car having been COMPLETELY REPAIRED AS THEY PROMISED TO DO I purchased the vehicle. Within 20 minutes of leaving the dealership the wheel-well shroud tore away from the bumper. By this time the dealership was closed for the weekend so I drove the car home. Problem #3 – The following week I had to call the dealership numerous times to get them to agree to pay to fix the problem and have the repairs completed in my city. Problem #4 – When the collision center in my city removed the “NEW” bumper the staff there found the following (They sent me photos) – a poorly patched, broken bumper; plain old masking tape holding the broken bumper absorber in place; additional other broken parts, all of which resulted from a front-end collision Fox Toyota never told me about. The Repair Process Manager at my collision center (who has been incredibly open and honest throughout this entire process) had to call Fox Toyota a second time to explain what they found when the bumper was removed and get permission to fix not just the broken shroud but the other damaged parts. In total, it took 3.5 weeks for Fox Toyota to get the car repaired for me. Problem #5 – I am now stuck with a car I never would have purchased because it had sustained a significant collision. Additionally, Fox has never replaced the damaged bumper skin with the NEW bumper as originally promised. Problem #6 - The broken bumper absorber, and related parts, were clearly visible when Fox Toyota removed the bumper for repair. In addition to lying about the car not being in an accident, it is clear this dealership cares only about maximizing profit (the dealership chose to make only the absolute minimal cosmetic repairs as cheaply as possible). Problem #7 – It is also clear the Toyota Used Car Certification process permits the sale of cars with SIGNIFICANT existing damage, thus putting the occupants at increased risk of injury. The bumper absorber and other parts that were damaged when the car was sold to me impact the safety of the vehicle in the event of a collision. This Used Car Certification offers a false sense of security and actually misleads the buyer into believing the car is free from damage and in good working condition. More