Fox Valley Buick GMC

We were shopping for a safe, reasonably priced, smaller We were shopping for a safe, reasonably priced, smaller SUV and with GM Mastercard points to use towards a car purchase, we found the Terrain at the We were shopping for a safe, reasonably priced, smaller SUV and with GM Mastercard points to use towards a car purchase, we found the Terrain at the Fox Valley GMC dealership and bought an SLT-2 More

I had my 2001 Pontiac Grand Prix towed to Fox Valley GMC due to it not being able to start. The first time I called the Service Dept. to advise them of my situation they were very helpful and gave me the p due to it not being able to start. The first time I called the Service Dept. to advise them of my situation they were very helpful and gave me the phone number to a towing company. My car was towed to them and the next day Tom John advised me that my remote start and alarm system was the problem causing my car not to start. He advised me that in order to fix the problem, they would need to remove my remote start and alarm system from the car. They did so and then I picked up my car. They next day I went to start my car and it was doing the same thing (not starting) that it was doing when I had it towed. I called Tom back and advised him of the situation. He immediately called the towing company and had them pick up my car from my home. He appologized due to the problem not being fixed the first time around. They had my car for 5 days trying to figure out what was exactly causing my car not to start. They found the problem and fixed it, always kept me up to date with what was going on. They even installed my remote start and alarm system back into my car because it was not the problem. Tom was extreamly helpful and honest. I could not believe how determined Tom and the service dept. was to find and fix my problem. I've had my car back for 3 days now without any problems. I would definitly bring my car back here to get fixed in the future and refer others to them. More

They have always given high quality service on our personal cars and our company trucks at a fair price. Both the service department and the parts department have been great to work with. Plus our tru personal cars and our company trucks at a fair price. Both the service department and the parts department have been great to work with. Plus our trucks and cars are returned cleaned and ready for service. Mike Mendel Mendel Plumbing and Heating Inc More

My wife and I went into Fox Valley Buick /GMC and were absolutely blown away by the friendliness, professionalism and concern for our satisfaction. Emir has put a great team together that understands the absolutely blown away by the friendliness, professionalism and concern for our satisfaction. Emir has put a great team together that understands the values he lives every day. We are glad to see such an ethical, grounded and professional team in place in this dealership. I woudl recommend this team to anyone wanting a new vehicle, used vehicle or service on an existing vehicle. Great job! And we loved the music. This was the best experience we have ever had in purchasing a car in our 26 years of car buying. More

Salesman Ben Stiritz was great. Did everything right. He gets an A++ Dealership stepped up and includes an upgraded dvd headrest package when the car I was looking for was supposedly sold by the dealersh gets an A++ Dealership stepped up and includes an upgraded dvd headrest package when the car I was looking for was supposedly sold by the dealerships owner. I was given a loaner car twice, once to get home after the car was bought, because it was not ready to take. The second time the next day when they were installiong the dvd head rests, which were in stock, which was great. The only reason I did not rate this as GREAT is because when I walked in no one else wanted to go out of there way to help me. I guess to everyone else I was Ben's customer. I had to wait until Ben got in on Tuesday to get the loner car. Ben told me he told the others that if i showed up to give him the Terrain, no one did. When I dropped the car off today for a free car wash, 2 of the service men saw me and neither of them said a word to help me for over 2 minutes. I had to walk up to the desk of the one guy before he engauged me. More

Quick, professional, and fair treatment without all of the typical other dealer tricks. The process was easy and without pressure and I was impressed that the total time to complete the transction was les the typical other dealer tricks. The process was easy and without pressure and I was impressed that the total time to complete the transction was less than an hour. More

Visited multiple dealers in the area and met Glen at Fox Valley GMC. WE discussed what I was in the market for and he was all business. He made buying the car straightforward. He delivered everything that w Valley GMC. WE discussed what I was in the market for and he was all business. He made buying the car straightforward. He delivered everything that was negotiated up front. No surprises More

We stopped by late on a Saturday and were treated well. Ben gave us a great rundown on the vehicles we were interested in, we test drove a couple, and the dealership stayed open late to accommodate our sch Ben gave us a great rundown on the vehicles we were interested in, we test drove a couple, and the dealership stayed open late to accommodate our schedule. After reviewing some other options over the weekend we came back on Monday and bought the car we wanted. More

Christina who is the sales manager saw my interest in a used truck and was e-mailing with me till 10pm which made me want to go into her dealership to look at trucks. I got to the dealership she came out t used truck and was e-mailing with me till 10pm which made me want to go into her dealership to look at trucks. I got to the dealership she came out to meet me and I dealt with Glen, one of her salesman who was just as friendly. I ended up buying the Honda Ridgeline from them. I brought the truck to my mechanic to check it out. He mad me aware of all 4 tires being dry rotted and that is not safe, and a cracked taillight cover. I emailed Christina and she looked into it. And with great customer service she got me a new cover and 4 brand new tires for only $142, they covered the rest. When I got there I made them aware of a creaking noise when making left turns. Ended up being a cracked stableizer and Christina had that fixed at no charge. So even thought the used truck had a few things wrong with it. Christina and Thomas(service tech) made everything right. I would recommend these guys and would buy another car from them. More

While purchasing 05 Audi as is, it was later discovered that the two rear wheels had minimum rubber one definitely below the GMC Standard and asked about moisture in the headlights it was explained the c that the two rear wheels had minimum rubber one definitely below the GMC Standard and asked about moisture in the headlights it was explained the car had been on the lot overnight. After these deficiencies were established, the sales consultant was recontacted and indicated that the tires met minimum GMC standards, not correct. Also when asked about seals of headlights indicated responsiblity of purchaser. Mr. Ballantyne was quite courteous however not quite forthcoming as to the condition of the vehicle. I find leaving two poor tires in the rear and two fairly new tires in the front kind of a cheesy way to do business. The price was reasonable, it appears that this dealership is pushing the GMC certified used car seal of approval to the limit. I would suggest anyone using this dealership to not take them at their word but to check out any vehicle thy purchase with caution. Friendliness is not necessarily what it appears. BUYER BEWARE. Yesterday, 8/22/11 I was contacted after writing the above by the Gen. Mgr. Christina Wickerstein of Fox Valley Buick who indicated she wished to insure customer satisfaction and had recently assumed her position after the inspection of the above vehicle. The Audi was brought to a certtified Goodyear tire center which confirmed that the two rear tires were in such condition that it was difficult to believe they would pass the GMC Pre-Certified inspection properly executed. Ms. Wickerstein upon confirming this information was gracious enough to insure her dealership incurred the cost of the tires and the realignment of them. We are very satisfied with the response to our problem. It appears that the oversight occurred prior to the new management assuming control of the dealership. More