Fox Valley Buick GMC

I went to three dealers before deciding on a car. The first visit to Fox Valley was great. Glen was informative and friendly and since I wasn't test driving the car, he wasn't pushy by asking for all of first visit to Fox Valley was great. Glen was informative and friendly and since I wasn't test driving the car, he wasn't pushy by asking for all of my personal information. I chose a car at a different dealer due to lower miles but they were difficult to work with and wouldn't budge on the price or my trade-in. I then went back to Glen and he made the process so easy. I was extremely satisfied with the purchase and the price. My only mark down was that within the first day of having the car, I found a few items that need to be repaired that I thought should have caught before selling the car. Knowing that I have a certified used car, I'm sure they'll fix these items in no time! More

From the start, our experience started off positively. Ben in sales was very professional and friendly. He did a good job in anwering my questions. Unlike other car purchases in the past, I did not feel Ben in sales was very professional and friendly. He did a good job in anwering my questions. Unlike other car purchases in the past, I did not feel pressured or overwhelmed during negotiations. The negotiations were comfortable and, in the end, I do believe we got a good price. Ben also spent plenty of time with me after our purchase to make sure I was comfortable and knowledgeable on the user functions of the vehicle (e.g. how to set the seat memory). Martha helped me in processing the paperwork and she was very friendly and pleasant. When we purchased our car, we opted for the treatment protection plan (where the interior/exterior is treated and protected as well as warrantied against stains and certain damages). A few days after picking up our vehicle after it was treated, I realized that the small box containing the remote control and headphones for the rear entertainment were no longer in the trunk...we still hadn't unwrapped them and put the batteries in. Although there is a small chance that my wife or I misplaced them, I called service and spoke with Tom Jahn. I explained to him what happened and hoped that maybe the box was accidentally left at the dealership when the car was being treated. Tom checked and asked around but the items were not there. Tom then said to come on in and gave me a brand new unopened box containing 2 new headphones and a remote. He then apologized in the event that it was the dealership that misplaced them. I have to say, of all the dealership service departments I have been to, this was the most generous and professional customer service I have received...especially since there is still a very small chance that my wife or I may have misplaced the items. My hats off to Tom and his department for this exceptional service. I do look forward to having our new vehicle serviced with this dealership in the future! More

My only complaint is the wait we had between working things out with the sales person and getting in to see the finance person! (45 minutes) things out with the sales person and getting in to see the finance person! (45 minutes) More

We were shopping for a safe, reasonably priced, smaller We were shopping for a safe, reasonably priced, smaller SUV and with GM Mastercard points to use towards a car purchase, we found the Terrain at the We were shopping for a safe, reasonably priced, smaller SUV and with GM Mastercard points to use towards a car purchase, we found the Terrain at the Fox Valley GMC dealership and bought an SLT-2 More

I had my 2001 Pontiac Grand Prix towed to Fox Valley GMC due to it not being able to start. The first time I called the Service Dept. to advise them of my situation they were very helpful and gave me the p due to it not being able to start. The first time I called the Service Dept. to advise them of my situation they were very helpful and gave me the phone number to a towing company. My car was towed to them and the next day Tom John advised me that my remote start and alarm system was the problem causing my car not to start. He advised me that in order to fix the problem, they would need to remove my remote start and alarm system from the car. They did so and then I picked up my car. They next day I went to start my car and it was doing the same thing (not starting) that it was doing when I had it towed. I called Tom back and advised him of the situation. He immediately called the towing company and had them pick up my car from my home. He appologized due to the problem not being fixed the first time around. They had my car for 5 days trying to figure out what was exactly causing my car not to start. They found the problem and fixed it, always kept me up to date with what was going on. They even installed my remote start and alarm system back into my car because it was not the problem. Tom was extreamly helpful and honest. I could not believe how determined Tom and the service dept. was to find and fix my problem. I've had my car back for 3 days now without any problems. I would definitly bring my car back here to get fixed in the future and refer others to them. More

They have always given high quality service on our personal cars and our company trucks at a fair price. Both the service department and the parts department have been great to work with. Plus our tru personal cars and our company trucks at a fair price. Both the service department and the parts department have been great to work with. Plus our trucks and cars are returned cleaned and ready for service. Mike Mendel Mendel Plumbing and Heating Inc More

My wife and I went into Fox Valley Buick /GMC and were absolutely blown away by the friendliness, professionalism and concern for our satisfaction. Emir has put a great team together that understands the absolutely blown away by the friendliness, professionalism and concern for our satisfaction. Emir has put a great team together that understands the values he lives every day. We are glad to see such an ethical, grounded and professional team in place in this dealership. I woudl recommend this team to anyone wanting a new vehicle, used vehicle or service on an existing vehicle. Great job! And we loved the music. This was the best experience we have ever had in purchasing a car in our 26 years of car buying. More

Salesman Ben Stiritz was great. Did everything right. He gets an A++ Dealership stepped up and includes an upgraded dvd headrest package when the car I was looking for was supposedly sold by the dealersh gets an A++ Dealership stepped up and includes an upgraded dvd headrest package when the car I was looking for was supposedly sold by the dealerships owner. I was given a loaner car twice, once to get home after the car was bought, because it was not ready to take. The second time the next day when they were installiong the dvd head rests, which were in stock, which was great. The only reason I did not rate this as GREAT is because when I walked in no one else wanted to go out of there way to help me. I guess to everyone else I was Ben's customer. I had to wait until Ben got in on Tuesday to get the loner car. Ben told me he told the others that if i showed up to give him the Terrain, no one did. When I dropped the car off today for a free car wash, 2 of the service men saw me and neither of them said a word to help me for over 2 minutes. I had to walk up to the desk of the one guy before he engauged me. More

Quick, professional, and fair treatment without all of the typical other dealer tricks. The process was easy and without pressure and I was impressed that the total time to complete the transction was les the typical other dealer tricks. The process was easy and without pressure and I was impressed that the total time to complete the transction was less than an hour. More

Visited multiple dealers in the area and met Glen at Fox Valley GMC. WE discussed what I was in the market for and he was all business. He made buying the car straightforward. He delivered everything that w Valley GMC. WE discussed what I was in the market for and he was all business. He made buying the car straightforward. He delivered everything that was negotiated up front. No surprises More