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Fox Valley Volkswagen Crystal Lake
Crystal Lake, IL
620 Reviews
Located in Crystal Lake, IL, Volkswagen of Crystal Lake provides our customers with a stress-free sales experience and a finance department that can find financial solutions to save you money and fit within any budget or credit situation. In fact, our website offers several online tools like a Payment Calculator or our Get Pre-Approved feature that help you plan ahead. We are your one-stop shop for finding your next vehicle.
We offer free car-washes for as long as you own your vehicle, vehicle pick up and delivery and shuttle service. Don't forget about our dog area (we're pet friendly!) and our outdoor fireplace.
Our service department can take care of anything your VW needs - from oil changes and tire rotations to engine and transmission work.
Our customers are our number one priority and motivator - above all else, we strive to deliver a superior experience. We make auto easy for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 620 reviews
October 15, 2019
Tiguan Max was very helpful and we left with a brand new car and a price we are comfortable with. Never did we feel pressured or rushed. Max was very helpful and we left with a brand new car and a price we are comfortable with. Never did we feel pressured or rushed. More
by Steph F
Employees Worked With
Dan Brzozowski, Leah Ruscitti-Smalley, Eric Pedersen, Max Woosnam
October 09, 2019
Great customer service Frank was extremely knowledgeable and helpful when it came to me finding my perfect car! Frank and his team went above and beyond for me to make sure Frank was extremely knowledgeable and helpful when it came to me finding my perfect car! Frank and his team went above and beyond for me to make sure I was comfortable along the way. I would recommend Crystal Lake Volkswagen to anyone!! More
by ksouchuns
Employees Worked With
Frank Mustari, Eric Pedersen
September 29, 2019
Everyone was friendly and no pressure! Everyone was friendly and no pressure. They got me the rate and payment I wanted. Casey worked to get me the bank and rate I wanted and Joe was a wo Everyone was friendly and no pressure. They got me the rate and payment I wanted. Casey worked to get me the bank and rate I wanted and Joe was a workhorse on doing whatever he could to help out. Eric was great in finance as well. More
by Computer Guy
Employees Worked With
Leah Ruscitti-Smalley, Casey Sleeman, Joe Przybysz, Eric Pedersen
September 28, 2019
Quick & Painless I went in to the dealership looking for the Golf R and had a price in mind for both the car I was trading in and the Golf. Frank helped me get the pri I went in to the dealership looking for the Golf R and had a price in mind for both the car I was trading in and the Golf. Frank helped me get the price I want and Trevor gave me the resources and people to contact for the future projects I want to do with the car. Incredibly friendly and caring - I haven't experienced this level of service in a dealership before. I highly recommend this VW dealership in Crystal Lake for your next purchase. More
by Daniel
Employees Worked With
Frank Mustari, Trevor Awe, Leah Ruscitti-Smalley, Eric Pedersen
September 25, 2019
Pain free experience This was the easiest car buying experience I’ve ever had. Their customer service is superb and they follow up to check on your car buying experience a This was the easiest car buying experience I’ve ever had. Their customer service is superb and they follow up to check on your car buying experience after. More
by Shannmast
Employees Worked With
Derek Erickson, Eric Pedersen
September 22, 2019
Best Car Buying Experience Ever! This was the smoothest, easiest and least stressful car buying experience I’ve had (with 4 previous buying experiences). Trevor was down to earth, fun This was the smoothest, easiest and least stressful car buying experience I’ve had (with 4 previous buying experiences). Trevor was down to earth, fun and took all of my thoughts and concerns into consideration. I traded my 2016 KIA Soul in for this gorgeous 2019 VW Jetta SEL. I can’t thank Trevor enough for such a great experience! So happy about my new car :) Thank you! More
by Hannah E.
Employees Worked With
Trevor Awe, Eric Pedersen
September 18, 2019
Best salesman ! Very helpful and polite. Great communication. Responsive and collaborative. Will get the best price available. Joe is highly recommended. Definitely ! Very helpful and polite. Great communication. Responsive and collaborative. Will get the best price available. Joe is highly recommended. Definitely will recommend to my friends. More
by Vincent
Employees Worked With
Joe Przybysz
September 16, 2019
Amazing car buying experience! I came into the dealership and met with Trevor Awe. I told him what I was looking for in terms of size and cost. Trevor showed me a Jetta that fit my I came into the dealership and met with Trevor Awe. I told him what I was looking for in terms of size and cost. Trevor showed me a Jetta that fit my exact needs and budget. Frank Mustari was almost great at answering all my Jetta related questions. The selection, pricing and financing process went very smoothly. No games, no gimmicks. I highly recommend Volkswagen of Crystal Lake and Trevor Awe. More
by Harry Semerjian
Employees Worked With
Frank Mustari, Trevor Awe, Eric Pedersen
September 15, 2019
Great experience Thank you very much for making the purchase very pleasant and easy. Dereck was very professional and super friendly . Awesome service! Overall it w Thank you very much for making the purchase very pleasant and easy. Dereck was very professional and super friendly . Awesome service! Overall it was the best car buying experience . More
by Jocy
Employees Worked With
Derek Erickson
September 12, 2019
New car Walked in after talking with Trevor in sales over the phone. Made the whole car buying process very easy and problem free. All employees are very frie Walked in after talking with Trevor in sales over the phone. Made the whole car buying process very easy and problem free. All employees are very friendly. Best place to buy a car! More
by Mnutta
Employees Worked With
Trevor Awe, Nick Faciano, Eric Pedersen
