Fox Valley Volkswagen Crystal Lake

Best Customer Service Anderson team was awesome it’s started by a phone call with Leah then at BMW Michelle was great guided me to Volkswagen. I met Leah then handed off to Anderson team was awesome it’s started by a phone call with Leah then at BMW Michelle was great guided me to Volkswagen. I met Leah then handed off to Marshall the salesman. Marshall walked me through the car I picked out great process. Want to point out 2 other is Casey and Eric they went way above of customer service Thank you Team More

Great staff! Had great experiences with Trevor, Frank, Casey, Bruce, and Eric! All staff members I encountered had a great attitude and were ready and willing to h Had great experiences with Trevor, Frank, Casey, Bruce, and Eric! All staff members I encountered had a great attitude and were ready and willing to help in any way they could. Everybody I worked with made an effort to make connections with me as both a customer and a person. Great staff and would recommend to anyone interested in purchasing a new car. More

Great We have bought several cars from there and have always been treated very well . The sales people are very friendly. The service department is also ver We have bought several cars from there and have always been treated very well . The sales people are very friendly. The service department is also very professional and easy to work with More

New. Car The sales man was very knowledgeable and help a lot an a purchase off my new Tiguan SEL R We’re very happy with his friendship The sales man was very knowledgeable and help a lot an a purchase off my new Tiguan SEL R We’re very happy with his friendship More

Amazing experience as a first time buyer I came into the dealership with hopes of learning more about the 2019 Tiguan. I ended up leaving with a new car! I had a great experience purchasing m I came into the dealership with hopes of learning more about the 2019 Tiguan. I ended up leaving with a new car! I had a great experience purchasing my first car here. Marshall was very helpful and easily answered all my questions. He was very straight forward and honest. Everyone at this dealership acts more like your friend than a salesman. It’s very welcoming and makes buying a car a lot easier. I would highly recommend buying a car from here! More

This was the most plea and easiest experience buying a car. The salesman Trevor was so knowledgeable about Volkswagen and helped us choose the right car or our needs. he was personable and quick to get us throu The salesman Trevor was so knowledgeable about Volkswagen and helped us choose the right car or our needs. he was personable and quick to get us through the process. Definitely will spread the word! More

No hard sell I am a very savvy and direct consumer that rejects the hard sell mentality. Joe’s approach to me was responsive and collaborative. Also, I am trusti I am a very savvy and direct consumer that rejects the hard sell mentality. Joe’s approach to me was responsive and collaborative. Also, I am trusting that the customer service promises will be kept. More

AMAZING dealership I had the best experience buying my first car! The car salesman was very informative and professional. He made the process so easy and I was very plea I had the best experience buying my first car! The car salesman was very informative and professional. He made the process so easy and I was very pleased with the service. I would really recommend this dealership. More

How Car Buying Should Be Our Passat was coming off of lease and we were interested in a Tiguan. After visiting another dealership and getting the "old school, game playing" ru Our Passat was coming off of lease and we were interested in a Tiguan. After visiting another dealership and getting the "old school, game playing" run around, I called Volkswagon of Crystal Lake. Via phone, we worked through many of the details and the entire transaction was transparent. No games, no hassles, no BS. The staff is friendly and knowledgable - the showroom spotless. I walked away with faith restored in the car buying experience. More

Frank is awesome! Frank was fantastic! He is so knowledgeable and is always willing to help even after I purchased my vehicle! Go to him if you want an easy car buying Frank was fantastic! He is so knowledgeable and is always willing to help even after I purchased my vehicle! Go to him if you want an easy car buying process. Casey in the finance office was fantastic and straight to the point! No BS and matter of fact. Very unusual in today’s day and age. (Which is a good thing!) I’ll be back when I want another car! Great experience. More