Fox Valley Volkswagen Crystal Lake

Frank was great Frank came right up to me and ask what he could do for me. No pressure. He was just there to assist. We looked at what colors were available and he le Frank came right up to me and ask what he could do for me. No pressure. He was just there to assist. We looked at what colors were available and he let me drive a couple different trim packages. Pricing was an easy process. Went went back and forth a few times. Always done in a professional manner and we settled on the terms. There were no high pressure pushes to get upgrades and warranties. It was such a good experience that my wife wanted to get a car too. Two cars... one day. Made it as easy as possible. I would recommend them and ask for Frank. More

New car purchase. I purchased a Jetta in 2017 and had a great experience at the Volkswagen dealer in Crystal lake. That is the reason I came to shop for a Tiguan. Tim w I purchased a Jetta in 2017 and had a great experience at the Volkswagen dealer in Crystal lake. That is the reason I came to shop for a Tiguan. Tim was very helpful, and gave me a lot of insight on models, upgrades and cost. Casey and Eric were also friendly and made the process smooth. I ended up leasing a Tiguan on May 18th. I am very happy with my decision and cost of the vehicle. More

Car Shopping Overall a very good experience. This is a friendly dealership with honest sales reps. We were looking for a specific vehicle on their car lot. Overall a very good experience. This is a friendly dealership with honest sales reps. We were looking for a specific vehicle on their car lot. More

Excellent experience with the whole staff. Anyone looking for a new or used car must check out CL Volkswagen. The staff was accommodating in every way, friendly and patient with a 1st time bu Anyone looking for a new or used car must check out CL Volkswagen. The staff was accommodating in every way, friendly and patient with a 1st time buyer. More

Wonderful dealership! The team at Volkswagen of Crystal Lake are absolutely wonderful. They are fast, courteous, and honest. Cudos to Marshall and the entire team for makin The team at Volkswagen of Crystal Lake are absolutely wonderful. They are fast, courteous, and honest. Cudos to Marshall and the entire team for making my buying experience great. More

Great dealership Marshal was awesome He really helped me out with my purchase and thru the process He has also been there little issues He is not just a sales per Marshal was awesome He really helped me out with my purchase and thru the process He has also been there little issues He is not just a sales person but friend If you go to this dealer you will be treated like a person No high pressure Great experience I will continue to go there The service department is also excellent More

Very personable and knowledgeable Treated like family right from the start! Very friendly, knowledgeable employees. They take their time to answer all your questions, and make you feel Treated like family right from the start! Very friendly, knowledgeable employees. They take their time to answer all your questions, and make you feel comfortable. More

2019 tiguan We bought our tiguan and we had a great experience. Everyone was easy to work with and i would recommend this location to anyone looking for a car We bought our tiguan and we had a great experience. Everyone was easy to work with and i would recommend this location to anyone looking for a car More

Just bought my 4th car from VW of Crystal Lake This dealership employs a bunch of personable, reliable, caring, trusting, and friendly people who want to sell you the right car for YOU. I have had This dealership employs a bunch of personable, reliable, caring, trusting, and friendly people who want to sell you the right car for YOU. I have had the BEST experience - twice. Each time, I bought 2 cars. This time I went in for an oil change on my lease that was about 5 months from finished. I had an appointment to ask questions and find out what I needed to do to move forward. I ended up walking out about 4 hours later with the car of my dreams! I never thought it would be affordable, but between Frank and Casey, they worked it out and I left with my 2018 Atlas. A week later, I went back, traded in my daughter's VW Beetle for a "just arrived today" used Honda Civic with low mileage in pristine condition, for my college aged daughter. This time, Dan, the General Manager and Bruce were able to hook me up again. They were not just trying to "sell a woman a car", they were trying to help a mom who needed questions answered and really needed a car for her daughter. As long as I live in the area, I will purchase my family's vehicles from this dealership and will always recommend them. As they told me "You're a part of our family", I truly believe it, as I walked in a couple times following the purchase and I was greeted by name and either a handshake or a hug. I can't say enough good about all of these guys. More

Great experience buying my first car!!!! Kristian Kulis and the entire team was great! I was able to finally find the car I wanted and everyone made the experience awesome. I look forward t Kristian Kulis and the entire team was great! I was able to finally find the car I wanted and everyone made the experience awesome. I look forward to buying my next car here. I will be recommending Volkswagen of Crystal Lake to everyone. More