Fox Valley Volkswagen Crystal Lake

The Staff Was Professional and Friendly The purchase went about as well as is possible. There were no surprises. The staff provided a relaxed but professional atmosphere, giving me all of t The purchase went about as well as is possible. There were no surprises. The staff provided a relaxed but professional atmosphere, giving me all of the necessary details. And it didn’t take very long. I have the car I want at a great price. I couldn’t have hoped for more. More

New car From my Salesman Derek all the way up to the General Manager Dan, I cant say enough of how happy i am that I chose this Dearlership to buy my new car! From my Salesman Derek all the way up to the General Manager Dan, I cant say enough of how happy i am that I chose this Dearlership to buy my new car! Great Customer Service not to mention the team all works together to make sure the customer is taken care of! Thank you Crystal Lake Volkswagen! Laura K More

Most dedicated Casey and Kris are the most dedicated dealer reps I have ever encountered. Persistent and honest. Would recommend to anyone looking to get a honest de Casey and Kris are the most dedicated dealer reps I have ever encountered. Persistent and honest. Would recommend to anyone looking to get a honest deal on a new car. More

Rust repaired! Great customer service! We worked with Alan Shapiro on the warranty coverage for our rust repair, and he was very gracious in working with us even with us living at such a fa We worked with Alan Shapiro on the warranty coverage for our rust repair, and he was very gracious in working with us even with us living at such a far distance away. We were able to leave our vehicle after hours, we were able to pick up after hours while the secretary was still there instead of when the service was open, and the repairs on our vehicle look excellent! I am thankful for Alan's thoroughness and the team that he worked with to repair the body of our vehicle. More

Best dealership ever! Great overall experience from test drive to purchase. I buy a lot of cars & can honestly say Crystal Lake VW is by far the best dealership I’ve dealt Great overall experience from test drive to purchase. I buy a lot of cars & can honestly say Crystal Lake VW is by far the best dealership I’ve dealt with. They truly care about the customer experience & try to get you the best deal possible. If you’re looking for a new car, look no further. Promise they won’t disappoint. Ask for Nick Faciano, Fabian, or Casey. More

Trevor ROCKS Trevor (The GTI guy) greeted us with with open arms. We already knew what vehicle we wanted and he wasted no time to get us on the road in our new Vol Trevor (The GTI guy) greeted us with with open arms. We already knew what vehicle we wanted and he wasted no time to get us on the road in our new Volkswagen. Nick Faciano and Casey Sleeman also got right to work and got the financing exactly where we needed it. Bruce Jones knocked our paperwork out in no time. Everyone has a great attitude, was very professional, and we will be back time and time again. More

Always VIP service My favorite dealership. Alan in service always rolls out VIP service, offering the perfect balance of expertise, customer service and cost of service. My favorite dealership. Alan in service always rolls out VIP service, offering the perfect balance of expertise, customer service and cost of service. Thank you always Alan and team! More

Great experience at Crystal Lake VW Kristian it was a great exper it experience buying a car from you and the rest of the team at Crystal Lake VW. Will definitely recommend you. Thank yo Kristian it was a great exper it experience buying a car from you and the rest of the team at Crystal Lake VW. Will definitely recommend you. Thank you for the great experience More

Service Alan is very helpful and knowledgeable. They have good pricing and very helpful. Easy to set appointment and nice having a Saturday available.it is ni Alan is very helpful and knowledgeable. They have good pricing and very helpful. Easy to set appointment and nice having a Saturday available.it is nice to feel like they have your needs in mind when they take care of you. Great customer service 👍 More

Excellent & Over The Top Service! Went above and beyond for my annual oil change and let me know about helpful hints! Would send others to Allan & CL Volkswagen!!! Allan is friendly, Went above and beyond for my annual oil change and let me know about helpful hints! Would send others to Allan & CL Volkswagen!!! Allan is friendly, courteous and helpful!!! More