Fox Valley Volkswagen Crystal Lake

Fast and friendly I have never been to this dealership for service and not been satisfied ! Alen is always extremely polite and has some good advice about anything go I have never been to this dealership for service and not been satisfied ! Alen is always extremely polite and has some good advice about anything going on with my car ! The repairs are completed within the time that he promised and it’s always nice that they wash the car ! More

New Atlas Leased a new Atlas from CLVW, very easy process and they were very professional. The process was quick and the price was fair. Recommend them for an Leased a new Atlas from CLVW, very easy process and they were very professional. The process was quick and the price was fair. Recommend them for any new VW purchase. Trevor knows everything about his products and that’s a rare but welcome attribute in customer sales today. Well done! More

2013 VW Jetta Oil Change and Recall Work I tried Volkswagen of Crystal Lake for the first time after moving to the community. Alan Shapiro was my assigned service representative. I brought th I tried Volkswagen of Crystal Lake for the first time after moving to the community. Alan Shapiro was my assigned service representative. I brought the Jetta in for a scheduled oil change. Alan took the time to do a check for recalls, warranty issues, and service bulletins related to my model and year and found that the steering lock needed to be checked. I mentioned that I was having problems removing my key - they checked, found the part was faulty and replaced it under warranty and now no issues with removing the key! :-) I am extremely pleased with Alan's professionalism, attention to detail, no high pressure sales, etc. 'Appreciated the free wash too! I'll always schedule service with Alan and recommend you do too! ;-) Keep up the great work Alan! More

Derek and Fabian, thank you Thank you for working with us. Appreciate your honesty and flexibility. Your staff was friendly, showroom was clean and easy to the eyes. Very quick Thank you for working with us. Appreciate your honesty and flexibility. Your staff was friendly, showroom was clean and easy to the eyes. Very quick process going through finance. We will be return customers More

Pleasant staff, really tried to make the deal work. Trevor and Fabian made many suggestions to stay within budget. They were sincere in wanting to keep us as customers. The dealership gives extra incent Trevor and Fabian made many suggestions to stay within budget. They were sincere in wanting to keep us as customers. The dealership gives extra incentives to build a relationship with you. They build community as they sell cars. I also appreciated the staff diversity. Quality of vehicle supurb. One regret, did not get exterior and interior colors I wanted and that was disappointing.only reason for less than excellent rating. I wondered how hard they looked. More

New car Worked very hard to get the deal I was looking for in the car I bought from this dealership .trevor was very knowledgeable about all of the features i Worked very hard to get the deal I was looking for in the car I bought from this dealership .trevor was very knowledgeable about all of the features in the vehicle... More

Truly appreciate everyone ! Thank you from the bottom of my heart! My mom couldn’t be happier with her new VW and all the features she got for such a great price!!! Thank you from the bottom of my heart! My mom couldn’t be happier with her new VW and all the features she got for such a great price!!! More

Great customer service From the moment I entered I felt very comfortable. There was never any pressure to buy. I took a test drive with Derek. He was very knowledgeable a From the moment I entered I felt very comfortable. There was never any pressure to buy. I took a test drive with Derek. He was very knowledgeable and answered all my questions. Great experience and I went back a few days later to lease my new Tiguan! More

Franktastic Frank was amazing to work with throughout my car deal. He did a great job at going over the car, and it’s features. Bruce in finance was also great to Frank was amazing to work with throughout my car deal. He did a great job at going over the car, and it’s features. Bruce in finance was also great to work with. I loved how quick and easy the process was. More

Buying a Car The entire process of becoming a VE Family member was outstanding. The sales team answered every question in record time. The evaluation of my tra The entire process of becoming a VE Family member was outstanding. The sales team answered every question in record time. The evaluation of my trade was more than fair. They took every possible discount into effect. Their #1 goal is customer service. Thank you Frank!!!! More