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Fox Valley Volkswagen Crystal Lake
Crystal Lake, IL
620 Reviews
Located in Crystal Lake, IL, Volkswagen of Crystal Lake provides our customers with a stress-free sales experience and a finance department that can find financial solutions to save you money and fit within any budget or credit situation. In fact, our website offers several online tools like a Payment Calculator or our Get Pre-Approved feature that help you plan ahead. We are your one-stop shop for finding your next vehicle.
We offer free car-washes for as long as you own your vehicle, vehicle pick up and delivery and shuttle service. Don't forget about our dog area (we're pet friendly!) and our outdoor fireplace.
Our service department can take care of anything your VW needs - from oil changes and tire rotations to engine and transmission work.
Our customers are our number one priority and motivator - above all else, we strive to deliver a superior experience. We make auto easy for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 620 reviews
February 24, 2019
Fantastic dealer experience . My service writer was exceptionally knowledgeable and helpful throughout the whole experience. All the employees were extremely nice to me and my fa . My service writer was exceptionally knowledgeable and helpful throughout the whole experience. All the employees were extremely nice to me and my family I will keep coming back to this dealership More
by Password2006$
Employees Worked With
C.K. Thakkar
February 23, 2019
Amazing Thank you for taking care of my beetle bug. I appreciate the time Alan took to look into my concerns about a check engine light. Plus Laura made sure Thank you for taking care of my beetle bug. I appreciate the time Alan took to look into my concerns about a check engine light. Plus Laura made sure everything was listed that I needed done and recommended the guideline maintenance services. I especially like how the technician listed areas of concern that will be coming in the future to address. More
by Renee
Employees Worked With
Cashier , Alan Shapiro, Laura Waclaw
February 23, 2019
Best upfront pricing and very responsive dealer I shopped around on line and VE of Crystal Lake was the best with upfront pricing no hidden or surprising add on. Internet sale team is the best I ha I shopped around on line and VE of Crystal Lake was the best with upfront pricing no hidden or surprising add on. Internet sale team is the best I have dealt with and I drove 69 minutes to buy my vehicle. Very happy with the whole professional team at VE of Crystal Lake IL. Ali More
by Ali Nouwairi
Employees Worked With
Jeff, Bruce Jones, Dan Brzozowski, Leah Ruscitti-Smalley, Tim Butkus
February 22, 2019
Awesome service Alan was awesome great customer service. I bought my Jetta from another dealer 4 months ago will buy from Crystal Lake moving forward. Thanks again Alan was awesome great customer service. I bought my Jetta from another dealer 4 months ago will buy from Crystal Lake moving forward. Thanks again More
by Rsifrer1
Employees Worked With
Alan Shapiro
February 21, 2019
ALAN and DAVE are FABULOUS! Stopped in for an oil change and a few other things...Alan was helpful and not condescending as many service people are at_other_ dealerships.. Befor Stopped in for an oil change and a few other things...Alan was helpful and not condescending as many service people are at_other_ dealerships.. Before I left I needed to show Alan a issue that I couldn't duplicate earlier...he quickly called Dave over....who was able to diagnose the issue and provided welcome troubleshooting tips and next steps. More
by rayzke
Employees Worked With
Dave, Alan Shapiro
February 19, 2019
Wonderful experience, friendly service Everyone that worked with me were fantastic. Those people included Dan Brzozowski, Nick, Frank and Bruce. They all worked together to get me my dream Everyone that worked with me were fantastic. Those people included Dan Brzozowski, Nick, Frank and Bruce. They all worked together to get me my dream car More
by Arizzio95
Employees Worked With
Frank Mustari, Bruce Jones, Dan Brzozowski, Nick Faciano
February 14, 2019
Delightful and pleasant car buying experience Trevor made our car buying experience pleasant and delightful. He was great at answering all of our questions and made sure that we were taken care of Trevor made our car buying experience pleasant and delightful. He was great at answering all of our questions and made sure that we were taken care of. More
by Mike33
Employees Worked With
Bruce Jones, Trevor Awe
February 09, 2019
Awesome Service, as usual! Always a great experience at VW CL. The entire Service team are exceptional, and the quality of their work is worth the extra cost over other normal s Always a great experience at VW CL. The entire Service team are exceptional, and the quality of their work is worth the extra cost over other normal shops. They go above and beyond to make sure everything is right. Thanks as always guys! More
by Blaise
Employees Worked With
Dean, Alan Shapiro, C.K. Thakkar
February 08, 2019
Friendly and easy to work with Frank has gone out of his way to accommodate us as we’ve probably made him crazy changing our minds in what exactly we were actually looking for! He n Frank has gone out of his way to accommodate us as we’ve probably made him crazy changing our minds in what exactly we were actually looking for! He never list his cool. Very helpful and will be back for another car soon! More
by Nick
Employees Worked With
Frank Mustari
February 06, 2019
Experience Friendly knowledgeable staff Salesman Derek was a pleasure to work with. I look forward to using the dealership for service or questions when nece Friendly knowledgeable staff Salesman Derek was a pleasure to work with. I look forward to using the dealership for service or questions when necessary. Thanks More
by Volkswagenowner
Employees Worked With
Bruce Jones, Derek Erickson, Alex Silva
